Bots & Languages
Tuesday, October 27, 2020
Machine learning and artificial intelligence continue to become ever more central to every aspect of our lives and the pace of adoption is only continuing to accelerate. AI should be a force for good and has already delivered innumerable benefits. However, as AI starts to decide everything from whether we get a home loan to whether our resume is considered by a company, it is critical to ensure that these decisions are fair, equitable and explainable. Unfortunately, it is becoming increasingly clear that, much like humans, AI can be biased, and there have been many very public incidents where projects had to be abandoned due to catastrophic biases.
In this presentation, we start by considering the ramifications of bias, discuss how fairness is defined, and consider regulated domains and protected classes. We continue by highlighting how bias can be introduced into AI solutions, with significant focus on NLP, where models trained on large public data corpora can assume many of the explicit and implicit biases that are unfortunately present in humankind’s communications. We subsequently discuss how this bias can be measured, tracked and even minimized. We present best practices for ensuring that bias doesn’t creep into models over time, discuss open-source toolkits and highlight how explainability can be used to perform real-time checks on predictions.
Wednesday, October 28, 2020
Amplify.ai, the world leader in Conversational AI, is the first and only enterprise-class AI-driven omni-channel messaging platform, with over 500M users and over 9B interactions across all three pillars of digital marketing: web, social media and search.
When the COVID-19 pandemic hit, our team turned our attention to helping governments, health agencies and NGOs deliver critical information to millions of people around the world, and to engage them in automated conversations to measure the most pressing issues. We also partnered with key players like Facebook, Google and Zendesk to deliver these services at hyperscale. A great example of this work can be seen at MyGov.in, where in collaboration with the Government of India and the Ministry of Health we deployed AI powered digital assistance on their website, Facebook, Facebook Messenger, and Google Search and Maps. These systems that have engaged more than 10 million people, provide real-time, critical information about COVID-19 and connect citizens with more than 11 thousand food banks and shelters locations across India.
Additionally, we’ve helped commercial customers automate customer care interactions, dramatically reducing the burden on human agents by as much as 60%. This has been especially helpful in enabling social distancing in call centers that are typically house agents in tight quarters.
The chatbots have evolved a long way in the last few years, from the remote process automation, server orchestrations, account provisioning, customer agents to managing your schedule. One key area, where the chatbots are slowly penetrating and will be the key components, is enterprise. There're various challenges when it comes to building an enterprise chatbot and in this talk, the speaker would share a journey of enterprise chatbot, along with how to build a one that actually works.
Transfer learning enables leveraging knowledge acquired from related data to improve performance on a target task. It has become a new paradigm in NLP and new state of the art results on many NLP tasks have been achieved.
In this session we'll learn the different types of transfer learning, the architecture of these pre-trained language models, and how different transfer learning techniques can be used to solve various NLP tasks. In addition, we’ll also show a variety of applications that leverage transfer learning and the pre-trained language models.
In this session let's discuss some important concepts of Azure AI in Customer Interaction services. Let's look deeply about Azure Bot services that includes Azure QnA maker and LUIS Platform and how to implement solutions using the Azure AI Service.A deep dive of complete chat bot Services with integration with SDK and other social media networks.