API World -- PRO Stage 2

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Tuesday, October 27, 2020

PRO WORKSHOP(API): Case Study on How Cities Can Provide a Full-Service Citizen Experience
Ajay Joshi
Ajay Joshi
City of Phoenix, Deputy Chief Information Officer (DCIO), Enterprise Applications Division

By extensive use of APIs to a myriad of back-end citizen service applications, municipalities can provide a full-service, round-trip, 24x7 experience and resolution to all customer requests for service. Whether it be a Water start/stop, bill payment, trash collection, library book request, fire inspection or a police non-emergency request, APIs can revolutionize the entire resident service request fulfillment, by municipalities, via a single customer facing portal.ent