KEYNOTE (API): Improving Customer Experience Using Cloud Native Deployment


Eric Newcomer
WSO2, CTO

Eric has more than 35 years of industry experience spanning a variety of senior roles in various technology and financial services companies.

In his current role, he is responsible for driving WSO2’s technical vision and helping to promote the adoption of products and projects, with a focus on enterprise customers.

Before WSO2, he was Chief Security Architect for the Consumer Banking Division at Citibank, Chief Architect for Treasury and Trade Services at Citibank, and Chief Architect for the Investment Banking division at Credit Suisse. Before that, he was CTO at IONA Technologies and a Distinguished Engineer and Transaction Processing Architect at Digital Equipment Corp (now part of HP). 

Eric has over the years contributed to many industry standards and products based on them, including SOAP, WSDL, UDDI, WS-Security, OTS, AMQP, and XA. He is co-author of WS-Transactions and chaired the OSGi Enterprise Expert Group. Eric also served on the OSGi and Eclipse Boards of Directors, and oversaw IONA’s participation in open-source projects such as CXF, ActiveMQ, and Camel. He is the author or co-author of three widely respected textbooks: Principles of Transaction Processing (with Phil Bernstein), Understanding Web Services, and Understanding SOA with Web Services (with Greg Lomow). He is also co-author of a patent on mobile messaging technology.


Microservices and APIs built for digital transformation products require agile, reliable, and scalable cloud native infrastructure to truly meet customer expectations for a great "always there" user experience. Whether on prem or hosted in a public cloud, understanding and leveraging the right approach is key to success. This session takes up where the development process leaves off, tracking the standardization of containers and container orchestration for automated deployment, including current and future platform trends WSO2 and others are following.