OPEN TALK (AI): How Conversational AI Is Helping the Helpdesks in the Post-COVID-19 Pandemic World?

Prashant G Bhoyar
AIS, Cloud Solution Architect

Prashant G Bhoyar is a Microsoft AI MVP and Microsoft Certified Professional. He currently works as Cloud Solution Architect at Applied Information Sciences ( ). He is a trusted advisor and Subject Matter Expert in Intelligent Business Process Automation, development, and post-implementation adoption of complex custom solutions in AI, Machine Learning, Bots, Azure, Microsoft 365, Microsoft Power Platform, and SharePoint. Prashant has supported a multitude of government agencies and non-profit organizations in the Washington D.C. metropolitan area. Prashant is the co-author of the book “PowerShell for Office 365 “and is the technical reviewer of the book "Pro SharePoint 2013 Administration." He serves on the leadership committee for the Azure Data Fest conference, Artificial Intelligence Fest conference, Artificial Intelligence and Machine Learning User Group, Northern Virgina SQL User Group, and DC Metro Office 365 User Group. He is a renowned international speaker and actively speaks at technical conferences, most recently in India, Canada, England, Bangladesh, Peru , Washington DC, Austin, New York, Chicago, Seattle, New Orleans, Baltimore, Philadelphia. Fun fact??, Prashant is a recipient of the "Antarctic Service Medal of the United States of America" for his outstanding service in Antarctica. 

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We will begin with key stats from Gartner and then ask the panel/co-moderators series of questions to initiate the conversation. During the panel, we will also use online polls to engage the attendees. We will also try to answer attendees' questions as well.The covid-19 pandemic has put a lot of strain on the helpdesk because the majority of the organizations had to start working remotely even if they were not ready for it. We will discuss how conversational AI is assisting helpdesks to navigate these challenges.