OPEN TALK (API): Why Social Engagement APIs Are Essential to Your KPIs


Shailesh Nalawadi
Sendbird, Head of Product

Shailesh is a Product Leader and Entrepreneur that has built consumer internet products with a particular focus on geo, local, and mobile areas. Currently, he is the Head of Product at Sendbird. Prior to this, Shailesh was the Head of Firebase Growth Products at Google, responsible for developer-facing products that help mobile developers understand user behavior and improve user engagement. In addition, he was the Co-Founder and CEO at Mavin, a company founded with the goal of helping reduce the high cost of mobile internet in emerging markets. Shailesh was responsible for the overall vision, fundraising, sales, and recruiting. Moreover, he earned a Master's degree in Computer Science and Engineering from the University of Michigan and an MBA from the University of Chicago.


The acceleration of digital transformation in the past year brought on by the pandemic means more services and transactions are taking place online than ever before. While digitizing processes adds convenience and efficiency to the process, it’s not enough to remain relevant with your users. As more transactions shift online, so should the social interactions around those transactions. It’s not just about adding social features. It’s about embedding a social layer where social is wired into the DNA of your product. This may sound like it requires a time-consuming overhaul of your app or existing product, but it doesn’t have to. Today’s API ecosystem makes it surprisingly fast and easy to implement a rich social experience within your application. In this session, Shailesh Nalawadi will present how companies across several industries have improved KPIs by developing a social engagement layer with chat, voice and video APIs