Wednesday, November 2, 2022

[#VIRTUAL] OPEN TALK (AI): Building Enterprise-Grade Help Desk Bots For Microsoft Teams using Azure Communications Services
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Prashant G Bhoyar
Prashant G Bhoyar
AIS, Cloud Solution Architect

Microsoft's CEO Satya Nadella has said: "Human Language is the new UI layer, bots are like new application". As more and more bots are getting popular in homes and enterprises, the demand for custom bots is increasing at rapid space.

Azure Communication Services is a cloud-based communications service that lets you add voice, video, chat, and telephony to your apps.

The Microsoft Bot framework is a comprehensive open-source offering that we can use to build and deploy high-quality bots.

Microsoft Cognitive Services let you build apps with powerful algorithms to see, hear, speak, understand and interpret our needs using natural methods of communication, with just a few lines of code. Easily add intelligent features – such as emotion and sentiment detection, vision and speech recognition, language understanding, knowledge, and search – into your app, across devices and platforms such as iOS, Android, and Windows, keep improving and are easy to set up.

In this demo-driven session, we will cover how to build the enterprise-grade intelligent bots in using Microsoft Bot Framework, Cognitive Services, and Azure Communication Services and deploy in Microsoft Teams and other platforms like SharePoint, Public-Facing Web Sites, etc