[#VIRTUAL] OPEN TALK (AI): Building Enterprise-Grade Help Desk Bots For Microsoft Teams using Azure Communications Services


Prashant G Bhoyar
AIS, Cloud Solution Architect

Prashant G Bhoyar is a Microsoft AI MVP, Microsoft Certified Trainer ( MCT ), and Microsoft Certified Professional. He currently works as Cloud Solution Architect at Applied Information Sciences ( www.ais.com ). He is a trusted advisor and Subject Matter Expert in Conversational AI, Applied AI, Intelligent Business Process Automation, development, and post-implementation adoption of complex custom solutions in AI, Machine Learning, Bots, Azure, Microsoft 365, Microsoft Power Platform, and SharePoint. Prashant has supported a multitude of government agencies and non-profit organizations in the Washington D.C. metropolitan area. Prashant is the co-author of the book “PowerShell for Office 365 “and is the technical reviewer of the book "Pro SharePoint 2013 Administration." He serves on the leadership committee for the Azure Data Fest conference, Artificial Intelligence Fest conference, Artificial Intelligence and Machine Learning User Group, Northern Virginia SQL User Group, and DC Metro Office 365 User Group. He is a renowned international speaker and actively speaks at technical conferences, most recently in India, Canada, England, Bangladesh, Peru, Washington DC, Austin, New York, Chicago, Seattle, New Orleans, Baltimore, Philadelphia. Fun fact??, Prashant is a recipient of the "Antarctic Service Medal of the United States of America" for his outstanding service in Antarctica. 


Microsoft's CEO Satya Nadella has said: "Human Language is the new UI layer, bots are like new application". As more and more bots are getting popular in homes and enterprises, the demand for custom bots is increasing at rapid space.

Azure Communication Services is a cloud-based communications service that lets you add voice, video, chat, and telephony to your apps.

The Microsoft Bot framework is a comprehensive open-source offering that we can use to build and deploy high-quality bots.

Microsoft Cognitive Services let you build apps with powerful algorithms to see, hear, speak, understand and interpret our needs using natural methods of communication, with just a few lines of code. Easily add intelligent features – such as emotion and sentiment detection, vision and speech recognition, language understanding, knowledge, and search – into your app, across devices and platforms such as iOS, Android, and Windows, keep improving and are easy to set up.

In this demo-driven session, we will cover how to build the enterprise-grade intelligent bots in using Microsoft Bot Framework, Cognitive Services, and Azure Communication Services and deploy in Microsoft Teams and other platforms like SharePoint, Public-Facing Web Sites, etc