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Day to Day Transformations: The San Antonio Model

- CST

Paula Gold-Williams
CPS Energy, President & CEO

Paula Gold-Williams is the President & Chief Executive Officer of CPS Energy. Prior to this appointment, she served as Group Executive Vice President – Financial & Administrative Services, Chief Financial Officer (CFO) & Treasurer, managing finances for the nation’s largest gas and electric municipal utility. Gold-Williams has served as CPS Energy’s CFO since 2008. She also has served in other capacities such as chief administrative officer and controller.

Gold-Williams joined CPS Energy in 2004 after holding various positions in several San Antonio businesses, including regional controller for Time-Warner Cable and vice president of finance for Luby’s, Inc.  Gold-Williams is a Certified Public Accountant and a Chartered Global Management Accountant.

Erik Walsh
City of San Antonio, City Manager

Erik Walsh is the City Manager of San Antonio, the nation’s seventh largest city. As the chief executive officer of the municipal corporation, Walsh oversees 13,000 employees, manages an annual operating and capital budget of $2.8 billion and serves 1.5 million residents. Walsh was appointed City Manager by Mayor Ron Nirenberg and the City Council on Jan. 31, 2019 and assumed the position effective March 1, 2019.

Prior to his appointment, Walsh served as Deputy City Manager from 2011-2019 overseeing the Police and Fire departments, Metropolitan Health District, Office of Emergency Management and 311/Customer Service Center. As Assistant City Manager from 2006-2011, he managed the Development Services, Animal Care Services and Solid Waste Management departments in addition to the City’s budget and intergovernmental relations functions.

Walsh’s 25-year career with the City of San Antonio includes extensive operations management, organizational development, budget, fiscal policy and contract management experience. He began his career with the City as a budget analyst.

During his tenure, Walsh successfully managed and negotiated many high-profile contracts on behalf of the organization, including an interlocal agreement between the City, Bexar County and CPS Energy for a new $80 million public safety radio system, first-of-its-kind operating agreements with Lyft and Uber for transportation network companies to operate in San

Antonio and Animal Care Services’ first live-release contracts with rescue agencies and community organizations. He served as the lead staff negotiator for three collective bargaining agreements with the San Antonio Police Officers Association and two collective bargaining agreements with the San Antonio Professional Firefighters Association.

As a senior executive overseeing many areas of the City organization, Walsh’s focus on improving efficiency and effectiveness of City services has resulted in a reorganization of the Solid Waste Management Department and implementation of automated garbage and recycling systems, the launch of a streamlined, user-friendly 311SA mobile app and revisions to the Animal Care Services Strategic Plan resulting in increased spay and neuter services.

Walsh served as Region 8 Director for the Texas City Management Association (TCMA) in 2015, as a board member for the Local Government Hispanic Network from 2012-2015 and as a Tri-Chair of the International City/County Management Association (ICMA) annual conference in 2017. In 2018, he was recognized by TCMA for his contributions to the city management profession.


Managing a city of more than 1.5 million residents requires organization and innovation. San Antonio City Manager Erik Walsh is simultaneously working to provide essential city services on a daily basis and plan for a connected community future. By focusing on mobility, access to services, and sustainability, San Antonio is developing a model for cities of the Future.