DeveloperWeek 2021 DeveloperWeek 2021

Product Lifecycle & Success Stories

Wednesday, February 17, 2021

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PRO WORKSHOP (ProductWorld): Avoid Mistakes Building AI Products
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Karol Przystalski
Karol Przystalski
Codete, CTO

Based on Gartner's research, 85% of AI projects fail. In this talk, we show the most typical mistakes made by the managers, developers, and data scientists that might make the product fail. We base on ten case studies of products that failed and explain the reasons for each fail. On the other hand, we show how to avoid such mistakes by introducing a few lifecycle changes that make an AI product more probable to success.

- PST
PRO WORKSHOP (ProductWorld): Building Sticky User Experiences - Lessons Learned about What Works for Push, in-App Messages, and Email
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Zack Hendlin
Zack Hendlin
OneSignal, VP of Product

Every day, OneSignal sends more than 8 billion messages. Looking at this aggregated data provides deep insights into what works and what doesn’t when it comes to keeping users coming back to your app or website.
In this session, I’ll cover what works and what doesn’t from learnings across 100 BN+ messages and show hands on how to use push notifications, in-app messages, email, track important outcomes, and use personalization to build great products that drive engagement.
I’ll also share insights learned from being a product manager at both Facebook and Linkedin about building engaging user experiences.

Thursday, February 18, 2021

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OPEN TALK (ProductWorld): Defining and Measuring Success in Product
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Sebastian Honores Espejo
Sebastian Honores Espejo
Fever Labs, Director of Product Management

Starting by the premise that the way a PM measures success, shapes her Product more than any feature they'll ever ship - I’ll talk about the 4 steps one should go through to properly define and measure such success.
Step 1: Related to the end-goal-definition of the company, where I introduce the concept of Customer Equity
Step 2: where I talk about focusing on a specific family of problems, by deciding between bringing new customers in vs. keeping the existing ones loyal
Step 3: Where I use the case of Booking and Fever, to break down those families of problems into specific KPIs
Step 4: Where I provide actionable guidelines and tips on how to ultimately define / choose a KPI

- PST
KEYNOTE (ProductWorld): Substantial – Are We Building Products That Are Ruining the World?
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Carey Jenkins
Carey Jenkins
Substantial, CEO

Society is grappling with the simultaneous ubiquity of technology in all aspects of our lives and decreasing trust that it is in our best interests. We are over-worked and under-nourished - the simplicity and connection technology promises is too great to resist. As we focus more and more time on our digital self, we hand over our most precious commodity -- our attention.

Innovators and technologists are in an unprecedented position to create experiences that impact how society interacts with every facet of our world. How can we create meaningful products that improve our lives and are worthy of our attention?

During this talk, Carey will share her perspective on how the intersection of ethics and technology leads to the development of more compelling products and more conscious innovation cultures. She’ll unpack how technologists have not just a responsibility, but a mission, to design and build more intentionally with creativity, diversity and the purpose to foster a more positive world.

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OPEN TALK (ProductWorld): Privacy-Respecting Product Development in an Increasingly Informed World
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Kelly Huang
Kelly Huang
Ethyca, VP of Product

This talk is a call-to-arms for product managers, UX designers, engineering and all those involved in the software development process to build products for a user base with growing expectations of data privacy and information protection. How can can we, as product leaders, regain trust the of internet citizens by building user-trust-centered experiences in our product? It's not always easy, there are technical limitations, problems at scale, so how can we address them?

- PST
KEYNOTE (ProductWorld): Vonage – Putting Customer Communications at the Center of the E-Commerce Experience
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Brian Gilman
Brian Gilman
Vonage, VP of Product and Solutions Marketing

Whether you’re in e-commerce or food delivery, it’s imperative to keep customers informed and connect them with the right resource when they’re seeking answers. With online purchasing increasing and more people working from home, buyers are engaging with brands digitally across multiple channels. As a result, e-commerce needs to go omnichannel. What’s more, context, real-time communications, AI, social chatbots and robust contact centers are all necessary to meet rising customer demands in this growing space.

In this session, Brian Gilman, VP of Solutions Marketing at Vonage will discuss key trends within the retail space that has prompted the need for putting customer communications at the center and how APIs have been able to meet these demands. This includes:
- Increased focus to create in-store experiences online: With limitations in physical interactions, retailers are looking to bring the in-store experience online with personalized virtual appointments and experiential content through live streaming. This creates a huge opportunity to use video to build on customer acquisition, engagement and loyalty.

- IT teams are looking to move to the cloud: IDC notes that the demand for cloud-based contact center solutions is outpacing the demand for on-premises solutions, and with good reason. By moving your communications from legacy, on-premises systems to cloud-based software, you can experience greater reliability, global carrier connectivity and robust security.

- Customers expect more: Existing online retailers and brick-and-mortars, looking to transition into the e-commerce space, need to bring context, real-time updates and transparency to fulfill the modern shopper’s expectations. Fortunately, communications APIs have become easily accessible with robust omnichannel capabilities that allow brands to easily build unique and satisfying customer journeys to make shoppers come back for more.

Friday, February 19, 2021

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OPEN TALK (ProductWorld): Changing Fortunes: How the Evolving Cloud Technology Landscape Influences Developers' Choices
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Richard Muir
Richard Muir
SlashData, Data Journalist

A discussion on how usage of different cloud technologies and vendors has changed over the past two years, and how industry and company size affects this.

- PST
OPEN TALK (ProductWorld): Designing Products for the Future of Voice
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Brendon Stead
Brendon Stead
Sound United, SVP Product Development & Engineering

Voice-enabled devices like Alexa and Google Home are fundamentally transforming the way we interact with products and have become a household staple. While 75% of households in the U.S. are predicted to own an in-home voice technology device by 2025, the current challenge with these different conversational UIs is that they don’t play nice together. How can UX and product teams design products to account for this challenge and the massive shift towards voice-activated technology? Having designed one of the first audio technologies to bridge multiple voice-activated devices together seamlessly, Brendon will share his expertise in how to design products for a voice-activated future.