PRO TALK (ProductWorld): Docs Are Everyone's Business


Alex Radu
JP Morgan Chase & Co, VP Product Adoption Lead, Public Cloud

Best known as lover of unicorns and all things magical, including data, design and code, Alex is working at JPMC as a VP Product Adoption Lead in Public Cloud and just completed her MSc Computer Science at the University of Bath alongisde her role.
In her work she combines content, data, design, tech communities and cloud. Currently recovering from a crush on 80s music and glassblowing! 


2020 was the year we began showing our product docs the care they needed and made them inner sourced, because docs are everyone's business.
Our goal was to make it easy for our teams and customers to use and love our cloud product internally, with the help of documentation.

So, what did we learn, and how did we do it?
In this talk, Alex will take you through the then and now journey of how internal engineering product docs evolved and how the community and customers contribute to the changes and how you can do it too!