Successfully Roll Out Chat-Bots in the Enterprise Space : Notes from the Field

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Prashant G Bhoyar
WithumSmith+Brown, P.C, Senior Solution Architect

Prashant G Bhoyar is a Microsoft AI MVP and Microsoft Certified Professional. He currently works as a Senior Solution Architect at WithumSmith+Brown, P.C. (formerly Portal Solutions), one of the top 30 advisory and accounting firms in the United States. He is a trusted advisor and Subject Matter Expert in Intelligent Business Process Automation, development and post-implementation adoption of complex custom solutions in AI, Machine Learning, Bots, Azure, Office 365, and SharePoint. Prashant has supported a multitude of government agencies and non-profit organizations in the Washington D.C. metropolitan area. Prashant is the co-author of the book “PowerShell for Office 365 “and is the technical reviewer of the book "Pro SharePoint 2013 Administration." He serves on the leadership committee for the Azure Data Fest conference, Artificial Intelligence Fest conference, Artificial Intelligence and Machine Learning User Group, DC Metro Office 365 User Group, SharePoint Saturday Baltimore event, and SharePoint Saturday Washington DC event. He is a renowned international speaker and actively speaks at technical conferences, most recently in India, Canada, England, Bangladesh, Peru , Washington DC, Austin, New York, Chicago, Seattle, New Orleans, Baltimore, Philadelphia. Fun fact??, Prashant is a recipient of the "Antarctic Service Medal of the United States of America" for his outstanding service in Antarctica.


Microsoft's CEO Satya Nadella has said: "Human Language is the new UI layer, bots are like new application". As more and more bots are getting popular in homes and enterprises, the demand for custom bots is increasing in rapid space. In the post-covid-19 pandemic world, we are seeing a high uptick in self-service chat-bots.

However, according to the latest study by Gartner, more than eighty percent of chat-bots projects failed in the year 2019.


In this session, we will cover how to successfully roll out chat-bots in the enterprise space.

We will talk about the factors that contribute to the failure of the chat-bots implementation, how we can learn from them and avoid them. Using the latest offerings in the Microsoft conversational AI space, how can we create enterprise-grade chat-bots.

You will learn:
Common factors that contribute to the failure of the chat-bot implementation
How to use the latest offering in Microsoft conversation AI space and create enterprise-grade chat-bots?
Best practices for Chat-Bots implementation