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KEYNOTE: Lucid Software -- Fixing the DevOps Communication Problem

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David Torgerson
Lucid, VP of Infrastructure and IT

David Torgerson is the VP of Infrastructure and IT at Lucid, the leading visual collaboration suite that helps teams see and build the future. David has more than 20 years of experience working with and leading infrastructure, security, network, ops, and DevOps teams. 

DevOps is often implemented by embedding Ops team members in engineering, with the hope of increasing speed of work, creating camaraderie between teams and eliminating the “us vs. them” mentality. Unfortunately, this strategy doesn’t scale well and can often exacerbate issues of miscommunication as Ops team members start to feel siloed. Lucid’s VP of Infrastructure and IT, David Torgerson, has instead taken the opposite approach with his department, embedding engineers from every team into his Ops team. In this session, David will discuss how he’s implemented this change over the last several years, the lessons he’s learned, and how he believes this practice of “Actual DevOps” fosters empowerment within engineering and enables them to execute faster, while also holding engineers more accountable during production.