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OPEN TALK: Driving Value into Your DevOps


Stephen Walters
Everbridge, Field CTO for CEM Digital

Stephen is the Field CTO for CEM Digital at xMatters, an Everbridge Company, providing a Service Reliability Platform for integrating and orchestrating better, faster Incident & Defect Management for Critical Event Management in enterprise scale corporations. He has extensive expertise with Business and IT Strategy alignment, design and implementation of Software Development Lifecycle Frameworks, including CMMI, ITIL, TOGAF, SCRUM, SAFe & DevOps.


Organizations are becoming mired in DevOps transformations that are stuck in a middle ground according to the latest Puppet State of DevOps Report (2021). Value stream management aims to kick these organizations on by applying the necessary cultural and lean changes required, and by applying the principles directly to ITSM, we can add new efficiencies to team workflows and incident resolution. This session will demonstrate why applying Value Stream Management to Incident Management is as important as its application to Software Delivery and how that can be achieved through a Digital Operations Platform