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OPEN TALK: Nurturing an Empathic Culture: Harness the Power of Lean, Agile, and DevOps for a Happier Workforce

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Gautham Pallapa
VMware, Executive Advisor

Dr. Gautham Pallapa is the award-winning author of "Leading with Empathy: Understanding the Needs of Today's Workforce". He is the founder of Transformity, an organization that transforms humanity through empathy and technology, and an executive advisor at VMware. He has over 15 years of experience working with C-suite and executives at Global 2000 enterprises in transforming their processes, technologies, and culture to achieve their business outcomes. Having almost succumbed to stress early in his career, he employed that wake-up call to help improve the quality of life for people working in enterprises. His mantra is "Transform with Empathy," and works passionately to promote empathy for employees, enterprises, and communities.

Dr. Pallapa is also an Agile coach, Lean Six Sigma Black Belt, SAFe Agilist, and an Ambassador for several organizations. He writes/talks/works on transformation, helping underprivileged people, and giving back to the community.


The past two years have put enormous stress on organizational leaders. COVID-19, WFH, hybrid work, a war for talent, the great resignation/introspection, drifting relationships, and onboarding remote employees, to name a few. Keeping a remote workforce motivated and happy while creating a psychologically safe environment that fosters innovation, actualization, and advancement is an ongoing challenge.

In this session, Dr. Gautham Pallapa explores

  • Why an organizational culture must be rooted in empathy and psychological safety
  • How Lean, Agile, and DevOps methodologies enable us to become more human-centric and empathetic.
  • How to become an empathic leader

He then presents a practical framework that uses Lean, Agile, and DevOps methodologies to create and nurture an empathic organizational culture. Dr. Pallapa also provides actionable steps to embark on a cultural transformation.