DeveloperWeek New York 2020 DeveloperWeek New York 2020

AI & Machine Learning

Wednesday, December 9, 2020

- EST
Engaging Users with Content - Make a Personalized News App
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David Gutierrez
David Gutierrez
Dow Jones, Developer Strategy & Relations

Personalized content is a great way to drive engagement in mobile apps. In this session we explore the structure of a news app with Flutter, Firebase, Python, Tensorflow and Dow Jones APIs.

- EST
OPEN TALK: Connecting Siloed Financial Data: Open Banking & AI’s Impact on the Financial Experience
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Nick Baguley
Nick Baguley
Finicity, Vice President, Data Science

The ongoing data revolution has a new front: financial services. Even with so much data created, financial services data is often siloed and lacks accessibility. The emergence of open banking is enabling a new relationship with financial data and new possibilities for innovation.

In this session we’ll discuss the shift to an open financial ecosystem, shifting control to consumers, the regulatory market shifts toward privacy and permissioning, what the impact is for technologists and developers, and how AI enabled by open banking is being leveraged to improve financial literacy and inclusion.

Thursday, December 10, 2020

- EST
OPEN TALK: The Opportunities in the Decade of Mixed Realities
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Adora Nwodo
Adora Nwodo
Microsoft, Software Engineer

As we have seen with solutions from technology companies, the world is changing due to innovation in Perception, Mixed Reality (MR) and Artificial Intelligence. How about extending this relatively new immersive technology (MR) to create experiences that add value in different sectors?

In this talk, we would look at an introduction to Mixed Reality and see how some of these solutions are being used to create unforgettable experiences.

We would also look into:
- Mixed Reality as a way to change (evolve) the way we do computing in the new decade
- How to get started in building Mixed Reality experiences.
- Platforms where Mixed Reality experiences can exist.
- Real-world problems that Mixed Reality applications can help solve.

- EST
How to Work Smarter with Chat and Conversational AI
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Anupriya Srivastava
Anupriya Srivastava
Google, Developer Programs Engineer

Do you wish you could make automating workflows as seamless as having a conversation? Implementing AI into the office can help employees complete tasks, work with data smarter, and increase productivity with the platforms they're already using. This session will introduce how to use serverless technology to back a chatbot, and then dive into some demos that show how to put it all together. Attendees will learn how to translate Dialogflow basics – such as intents, entities and agents – into business productivity, and how to integrate internal systems and third-party services to reduce costly context-switching by integrating information from multiple sources in one place. The session will use real-life examples to demonstrate what APIs and frameworks are needed to create a trainable system that fits your office and data.

- EST
AI-Enabled Analytics Drive Better Agent Emotional Connection
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Noam Fine
Noam Fine
Vonage, Head of AI Applications

Breakthroughs in artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) have helped customers and call agents alike, to get more done in less time. It draws on multiple data sources to anticipate customer and company needs, handles interactions on its own where possible, and provides in-call support where needed.

The future of AI in the contact center is one where software tools make humans more efficient and allow the customers to have natural conversations with a bot via voice, webchat, social messaging app or other channels, handling requests, retrieving information and delivering answers to frequently asked questions. In short, creating the ultimate customer experience.

During this session, Noam Fine at Vonage will discuss how enterprises with limited machine learning expertise can leverage communications APIs to unlock simple, secure and flexible solutions to deploy AI in their contact centers, elevating issues to experienced agents when needed to ensure personalized, emotive CX. He will draw on his experience to explain how enterprises can automate their agent-based live chats and streamline their support channels and operations, while offering a personalized human-like interaction. Most importantly, he will discuss how to find the right balance between seamless, intelligent self-service and efficient human intervention using integrated AI-driven communications - applications, APIs and the best of both.






- EST
TDD and Refactoring with Confidence
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Ethan Fox
Ethan Fox
Capsule, Software Engineer

Oftentimes, we as software engineers can get "bogged down" working on complicated legacy code. As a result, it may be hard to improve our system when it comes time to write new features that add value to the business. When is the right time to dedicate resources to a refactor? How do you solidify a system that may be difficult for your engineers to understand?

In this session, we explore Capsule's use case for refactoring by taking a closer look at managing rejected claims. We will evaluate reasons for performing a refactor by way of Test-Driven Development. Most importantly, we will highlight the value-add from coupling our code with key business outcomes in order to increase comprehension of the story our code tells us.