Energy Thought Summit 2020 Energy Thought Summit 2020

Wednesday, July 1, 2020

- WEST
The Customer as the Center of Innovation
Robert Gaudette
Robert Gaudette
NRG Energy, Senior Vice President, Business Solutions
Brian Savoy
Brian Savoy
Duke Energy, Senior Vice President, Chief Transformation and Administrative Officer

Utilities no longer serve groups of “ratepayers”; they serve customers. As expectations and demands evolve, utilities and energy providers are shifting their focus to the individual customer. How can they make sure the customer experience is at the forefront of innovation and not an afterthought?

- WEST
Fireside Chat
Brian Savoy
Brian Savoy
Duke Energy, Senior Vice President, Chief Transformation and Administrative Officer
Erin Hardick
Erin Hardick
Zpryme, Lead Research Analyst