Energy Thought Summit 2020 Energy Thought Summit 2020
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The Customer as the Center of Innovation

- WEST

Robert Gaudette
NRG Energy, Senior Vice President, Business Solutions
Brian Savoy
Duke Energy, Senior Vice President, Chief Transformation and Administrative Officer

Brian Savoy serves as senior vice president and chief transformation and administrative officer for Duke Energy. He leads the company’s business transformation through digital innovation, new ways of working and process redesign. He also has responsibility for the information and technology, administrative services and supply chain organizations.

Previously, Savoy served as chief accounting officer and controller for Duke Energy, where his responsibilities included the accounting, financial reporting and internal controls for the corporation. He joined the company in 2001 as a manager in Duke Energy’s energy trading unit, Duke Energy North America, and he was named director of trading and risk services later in that year. Savoy led derivative accounting and trading control functions for energy trading and marketing activities and was instrumental in the successful wind-down and disposition of Duke Energy North America in 2005.

Following Duke Energy’s merger with Cinergy in 2006, he was appointed vice president and controller of the commercial power segment and was responsible for accounting, financial reporting and internal controls functions. In 2009, Savoy was named director of forecasting and analysis, where he played a significant role in addressing challenging business and strategic issues, including leading financial due diligence for the Duke Energy/Progress Energy merger completed in 2012.

Prior to joining Duke Energy, Savoy was a manager with the international accounting firm Deloitte & Touche, where he oversaw audit engagements for large energy clients.

Savoy earned a Bachelor of Business Administration degree in accounting from Lamar University in Beaumont, Texas, and completed the Advanced Management Program at the Fuqua School of Business at Duke University in Durham, N.C. He is a certified public accountant in both Texas and Ohio.

Savoy currently serves on the boards of advisors for the Belk College of Business at UNC Charlotte and the McColl School of Business at Queens University. He and his wife, Sabrina, along with their son and daughter, live in Charlotte, N.C.


Utilities no longer serve groups of “ratepayers”; they serve customers. As expectations and demands evolve, utilities and energy providers are shifting their focus to the individual customer. How can they make sure the customer experience is at the forefront of innovation and not an afterthought?