GalaxZ20

AIOps meets Intelligent Automation to Resolve Infrastructure Issues at Lightening Speed

- CDT
Channel 2: Breakout Track One
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Karl Nicholson
Synaptek, Chief Information Officer

As CIO of Synaptek, Karl is the driving force behind the disruptive intelligent automation solutions of this innovative UK-based business. With a background in transport, utilities and motorsport, Karl has a proven track record in delivering technology solutions to solve problems that hamper productivity. His passion for delivering the future of work and revolutionising customer experiences is what makes him so popular with clients and partners alike.  


Past Speaking Experience :

  • Digital Enterprize Festival
  • Box/Virgin Trains case study
  • CX2 Podcast
  • After dinner speaking engagements with the RAF 

Karl Nicholson : CIO, Synaptek

This session will examine how Synaptek harnesses the power of Zenoss to identify root causes of complex infrastructure issues and then trigger automated responses to supercharge the speed of issue resolutions. Without Zenoss, engineers are required to interpret vast quantities of data to identify the cause of issues before they can determine and action resolutions, which can take many hours - or even days. By combining Zenoss AIOps with Synaptek's intelligent automation, the root cause is identified in just seconds with the powerful Zenoss platform and remediation is enacted automatically. Automation triggers actions to generate tickets, gather diagnostics and decide the best course of action.


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