Key Design Principles for a Successful Service Status Dashboard


Luke Lofgren
Acxiom LLC, Monitoring Engineering Team Leader

This year Luke celebrated his 22th wedding and 20th Acxiom anniversaries. He has served in release readiness, performance testing, and capacity/performance engineering analysis roles. Currently, his job role is Expert Infrastructure Architect. Luke has met the criteria for 18 industry certifications and a BS in Business Information Systems. He presented at tech conferences ten times from 2007 to 2018 including the International CMG Impact conference. 

Past Speaking Experience :

CA World 2013 presentation
Monitoring complex systems can generate hundreds of thousands of metrics every 15 seconds from Message Queue, databases, SOA architectures, Webservers, CEM and agents. How do you make sense of these metrics and maintain the health of the systems gathering all that data? In this session, you'll learn what Acxiom has done to make its CA Application Performance Management implementation as efficient and effective as possible and ways you can make use of large sets of performance data.

CA World 2011 presentation
Nov 16, 2011

CA World 2010 presentation
Mar 2010

2008 CMG proceedings publication
Nov 2008 Computer Measurement Group (CMG)
Published in CMG 2008 proceedings; presented at International CMG 2008 conference.

CAWorld08 winning presentation
Nov 2008

 GalaxZ 2018, 2017, and 2016

Luke Lofgren : Infrastructure Architect, Axciom

Acxiom has a multi-year journey to create a cross-enterprise Service Status Dashboard in order to provide real-time health on almost 300 different business and infrastructure services. The session will review the array of design aspects needed for successful implementation. All events for the dashboard are processed through Zenoss Service Dynamics and service status is determined by Zenoss event processing. The design review will encompass concepts around the integration of Zenoss Impact service status in order to continue to simplify and leverage the expanding array of potential service status event sources. Many depend on dashboards to show you the status of services like AWS and Azure, this presentation will help you build one yourself.

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