Health Supernova 2022 Health Supernova 2022
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Robotics to Empower Patient Care

Room 101

Carisa Raucci
Diligent Robotics, Director of Operations

Carisa Raucci joined Diligent Robotics in April 2020 and is the Director of Operations. She holds a doctorate in health behavior and health education from The University of Texas at Austin where she studied brain injury management and the implementation and operations surrounding House Bill 2038. Carisa is responsible for the day-to-day operations of the autonomous delivery robot fleet in hospitals coast to coast. She also oversees new implementations, expansions, and the 24/7 Robot Operations (command) Center.  

Before arriving at Diligent Robotics, Carisa worked at Austin-based Iris Telehealth from 2017-2020 where she rose to become the Director of Clinical Operations. She created and oversaw a 24/7 on-demand clinical services team, a medical staff services team, and a clinical operations team. She helped scale the business from 7 employees to roughly 200 with services rapidly expanding to 26 states. Her biggest accomplishments included: leveraging many types of technology (both hardware and software) to increase the efficiency and reach of patient care as well as receiving The Joint Commission Accreditation for the first telepsychiatry organization in fewer than 15 months. 

In 2015, Carisa was recruited to help start a multidisciplinary concussion center in Arizona. Carisa leveraged state-of-the-art technology for rehabilitative purposes with all types of brain injuries. Carisa recruited and worked with some of the leading specialists in the field of brain injury. Prior to Carisa’s tenure in Arizona, she worked in a variety of sports medicine settings providing patient care to elite athletes in both the college and professional sports industries. When not working, Carisa enjoys renovating homes, investing in LEGO, and hanging with her family. 

For most nurses, their primary role and motivation is to advocate for patients, care for individuals, and support people through health and illness. Yet 30% of their time is spent on routine tasks, many of which can be addressed through technology. With the number of nurses leaving the workforce each year growing steadily — from around 40,000 in 2010 to nearly 80,000 by 2020 — implementing new technologies now could lower the burden on nurses while improving the overall quality of patient care.

Carisa Raucci from Diligent Robotics is working to be part of that solution. She and her team develop robots that are designed to support and work together with clinical teams so they can focus on caring for patients. In this quick session, Carisa will give you a peek at “Moxi,” a socially intelligent robot that can aid nurses without making humans feel uncomfortable.