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Monday, October 19, 2020

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Ping An’s ‘Ecosystem Approach’ To Insurance
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
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Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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ITC Films Feature: Assaf Wand
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Assaf Wand
Hippo, CEO & Co-Founder

Hippo Insurance launched 5 years ago with the deep belief that homeowners deserved better home insurance. They also realized a smarter home is a safer home. For CEO Assaf Wand providing better products, smarter products, easier to use products was great but what was really needed was to build a company that would be there for people when things got hard. He and Hippo have humanized insurance and with an army of ‘Home Pros’ that are there to listen and assist customers - putting the customers needs first. ITC is very proud to spotlight their great work in an ITC Films Feature.

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A Decade of Disruption and the Journey Ahead
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Brad Weisberg
Snapsheet, CEO & Founder
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Kyle Nakatsuji
Clearcover, CEO & Founder

From building a new insurance company from scratch to being an insuretech before it was even a word. Hear from two leading insuretech leaders on their lessons learned. Learn how their pioneering approaches to auto insurance claims management are shaping the future of the industry. Bonus: Don’t miss their big bets for what’s coming next and what the industry shouldn’t ignore.

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Church & Roost: A Partnership in IoT Heaven
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Roel Peeters
Roost Labs, CEO & Founder
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Rich Poirier
Church Mutual Insurance Company, CEO & President

For the last several years, Church Mutual Insurance has been deploying their CM IoT Sensor kits to thousands of houses of worship- church properties across the U.S.  See why they have been doing this and why this strategy has paid off by saving more than $30M in water leak and freeze claims. With church properties today being increasingly vacant with the impact of COVID-19, the opportunity to protect and monitor properties with connected technology is even greater. Roost’s unique Property Telematics solution is playing a key role in this strategy and is playing a key part in the program’s acceleration.

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Accenture Presentation
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Kenneth Saldanha
Accenture, Global Lead - Industry Sector, Insurance
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Katherine Lavelle
Accenture, North American Talent & Organization Lead
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Teamwork Makes The Dream Work When It Comes To Risk
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Mike Greene
Hi Marley, CEO & Co-Founder
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Mary Boyd
Plymouth Rock Assurance, CEO & President

As our industry looks to the future and sees existential challenges and opportunities ahead, insurance leaders are moving faster, taking on more risk and seeking new kinds of partnerships - we can’t go it alone. Plymouth Rock Assurance and Hi Marley teamed up earlier this year to use intelligent text messaging to manage auto insurance claims. Hear about this partnership and what the biggest threats auto carriers need to have on their radar.

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Insurance Infrastructure to Keep Pace With Accelerating Change
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Sean Harper
Kin Insurance, CEO & Co-Founder

Decision to go the carrier route, underwriting for flood and wildfire risk, interesting insights and trends from Kin's customers. 

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The Customer is Always Right: Especially Post Covid
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Assaf Henkin
Sproutt Insurance, Co-Founder, President, COO

Recent global events have changed customers' expectations for a complete digital life insurance buying process. The evolution from the traditional agent network to digital, that our insurance carrier investors believed will take quite a few years and will be gradual, has "jumped" forward several years within the last few months. In order to compete in this new world companies will need to create effective digital journeys, use more data instead of medical exams, and develop predictive models in order to better understand customer needs and provide the best solution. The train has left the station and there's no going back!

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The Great Forms Rewrite
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Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

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The Shape of Data to Come
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Christopher Longano
Carpe Data, Product Solutions Consultant

Insurance has entered a new era in data where relevant information is growing exponentially and changing constantly, yet it’s often presented in a way that's wholly unusable for most insurance carriers. In this session, explore the forces shaping the commercial insurance industry and how some carriers are embracing new challenges as opportunities for transformation and competitive edge.

Tuesday, October 20, 2020

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Healthtech Meets Insurtech: Designing a Brighter Future for Insurance and Investment Opportunities
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Sherry Ngai
HKSTP Ventures, Manager
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Ryan Collins
MassMutual Ventures, Managing Partner
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Raymond Wong
HKSTP Ventures, Head of Investment

What are the recent trends of Healthtech in insurance and why insurers are increasingly searching and adopting for HealthTech solutions? How HealthTech will design a brighter future for Insurance? What investors are looking for from a healthtech startup? What does the healthtech and insurtech startup ecosystem look like in Hong Kong and Singapore? In this session, we invited 2 renowned healthtech and insurtech investors in Asia to share with you the latest trends and insights in healthtech and insurtech.

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Selling insurance to the next 3.5 billion people
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Richard Leftley
Micro Insurance Company, Executive Vice President
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Why Data Analytics Is Becoming the Key To Digital Transformation in Insurance
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Budiman Rusly Djohari
Sequis Life, Chief Data & Analytics Officer
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Aly Madhavji
Blockchain Founders Fund, Managing Partner
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Covid-19 Accelerating the Digital Transformation of Insurance
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Eric Maloney
Blue Prism, Director of Strategy – Advisory Partners

The challenges of Covid-19 increased the value and necessity of embracing digital transformation. Core to that effort, would be to adopt and employ an automation platform that is capable with autonomous automation and human in the loop interaction. Learn 5 key things you need to consider to make sure your business can manage and succeed in an ever changing world.

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Drive Growth in a COVID World Through Underwriting Productivity

Driving profitable growth in an efficient way has always been essential to success in insurance. And with today’s uncertain landscape, alongside one-in-a-decade rating opportunities, it is more important than ever to drive underwriting productivity to succeed. However, existing processes hinder underwriters’ ability to react quickly to such a shift in the context and capture those opportunities.

Cytora’s Richard Hartley outlines the action that insurers can take today to drive productivity-led growth, freeing up over 25% of underwriter time and increasing their effectiveness by over 20%.

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Welcome to ITC Global
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Jay Weintraub
InsureTech Connect, CEO & Co-Founder
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Mee-Jung Jang
InsureTech Connect, President
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It’s a Match: What Happens When a Legacy Brand Meets A Digital Start-up
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Alison O'Hair Arzeno
Assurance, Chief Data Scientist
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Charles Lowrey
Prudential, Chairman & CEO

The acquisition of Assurance IQ by Prudential Financial a year ago seemed like an unlikely pairing – but only at a glance. Prudential, a Fortune 50 global financial services firm, was founded as a mutual insurance society in Newark, NJ 145 years ago. Assurance IQ is a Seattle-based start-up founded in 2016 and built in the Cloud. In this session, Charles Lowrey, Chairman and CEO of Prudential, and Allison Arzeno, Chief Data Scientist of Assurance IQ, explain how their companies united around a common mission to bring access to financial services to more people across the socio-economic spectrum and how their juxtaposition creates a powerful match. Scaling a trusted legacy brand and leveraging the power of data science, learn how Prudential and Assurance are breaking down barriers to meet the unmet financial needs of millions of customers.

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Ping An’s ‘Ecosystem Approach’ To Insurance
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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Bypassing the Traditional Channels of Insurance To Protect the Gig Economy Riders

Learn how a full European digital insurer, a digitally native insurtech and one of the hottest scale-up bypassed the traditional channels of insurance to protect the GIG economy riders. The panelists will address their respective role in the value chain and explain how they were able to successfully launch the same operation in 7 European countries.

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From 1 To 0 - Future Back for Insurance Innovation
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Young Yang
ZA Tech, General Manager, ASEAN Business
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Peter Tay
NTUC Income, Chief Digital Officer
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Tom Duncan
Grab, Head of Insurance
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Aaron Tan
Carro, CEO & Founder

Undoubtedly COVID has sped up the progress of digital transformation for all industries, including Insurance. However it still remains a question mark how every of us should actually execute on step “0” and make “digital” also sustainable. We will discuss and share, what’s the behind story for their adventures of Insurance innovation, and how these innovations can benefit end users by adopting the principle: “Customer & Ecosystem Centric”.

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In the Entrepreneur Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
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Shellye Archambeau
MetricStream & Author, Fmr. CEO

She is Unapologetically Ambitious and not afraid to admit it - that also happens to be the title of her new book. Hear how the Shellye Archambeau, former CEO of  MetricStream, a Silicon Valley-based, governance, risk, and compliance software company that enables corporations to improve their business operations through better risk management across the enterprise took risks, broke barriers and created success on her own terms. She will share key takeaways and actions to increase the odds of achieving personal and professional goals.

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Small Businesses = Big Learnings
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Jay Bregman
Thimble, CEO & Founder
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Jeremy Stewart
Angie's List, President

Real people looking for real professionals to help with their real home projects and sometimes problems - Angie’s List provides the platform for them to connect. And while they may serve small businesses the business boasts 15 million verified reviews on over 700 services. COVID shined the light on the need for small businesses to have coverage. Enter Thimble - an insurance provider for SMBs that provides flexible coverage. Hear how the partnership between Angie’s List and Thimble came to be and why it’s such a win for the small business insurance ecosystem.

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Driving Intelligence at the Speed of Innovation
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Brian Cartwright
Microsoft, Insurance Industry Executive
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Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

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The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
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Rohit Mahna
Salesforce, SVP & General Manager Financial Services
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Robert Goodman
Pacific Life, VP, CRM Program Owner
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Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
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Jim Carroll
Futurist & Author
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Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

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A Better First Notice of Loss Process Using Smart Communications
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Brian Lee
Smart Communications, VP, Technology

In this demo we will walk through a first notice of loss using the Smart Communications platform. With intelligent questioning to collect information, a data integration framework that leverages your existing investments, workflow capabilities allowing you to route the collection of information, and utilizing our enterprise grade document generation, we help you provide an all-around better customer and agent experience while remaining compliant and secure.

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M&A: Why Every InsurTech Should Be Considering It
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Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

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Transforming Life Insurance to Help Customers Live Longer, Healthier Lives
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Katherine Chiglinsky
Bloomberg News, Reporter
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Brooks Tingle
John Hancock Insurance, CEO & President

This session discussed the impact of COVID-19 on the life insurance industry and the strides John Hancock has made toward digitizing and simplifying the purchasing experience to better serve customers. The discussion will also cover the company’s recently announced venture with Amazon – highlighting the importance of collaborating with innovative tech partners to offer personalized solutions that ultimately help customers live longer, healthier lives.

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Fireside Chat: Even in the First Miles of the Cloud Marathon, the Keys to AXA’s Successful Transformations Become Apparent
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Anthony Jacob
Amazon Web Services, Global Business Development Lead - Insurance
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Ash Shah
AXA, Global Programs Director

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

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The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
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Rohit Mahna
Salesforce, SVP & General Manager Financial Services
RG
Robert Goodman
Pacific Life, VP, CRM Program Owner
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Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
JC
Jim Carroll
Futurist & Author
BB
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

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David and Goliath - the Israeli Insurtech Version
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Neta Rozy
Parametrix, CTO & Co-Founder
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Tomer Michaeli
Viola FinTech, General Partner
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Ilanit Adesman
KPMG Israel, Financial Risk Management & Insurtech Lead
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Yinnon Dolev
Sompo Digital Lab Tel Aviv, CEO

In this session we will discuss how come insurtech capital investments are down if the available market is growing, is there room for innovation, how can startups beat insurance companies or partner with them and the impact of the Israeli ecosystem on the global insurance industry.

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How Insurtech Is Impacting Complex P&C
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Drew Aldrich
American Family Ventures, Managing Director
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Linda Ventresca
AXIS Capital, Chief Strategy Officer
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Jay Rajendra
Arch Capital, Chief Strategy and Innovation Officer
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Carla Owens
Markel, Chief Digital Officer
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Reimagining Insurance Innovation with Insurtechs and the DXC Assure Digital Platform
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Faisal Saddiq
DXC Technology, Chief Technologist for Innovation and Ecosystems
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Joe Benson
DXC Technology, Claims Offering Manager Insurance
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Phil Karecki
DXC Technology, CTO, Americas Insurance

Watch innovation in action as DXC showcases the DXC Assure digital platform leveraging the insurtech ecosystem to deliver enriched solutions while simplifying, streamlining and modernizing the existing IT landscape. This session will feature DXC Invitational insurtech challenge winners along with Ohio Mutual Insurance Group, discussing how they have successfully deployed an end-to-end insurance buying and servicing model based on the DXC Assure digital platform.

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Reimagining Insurance Innovation with Insurtechs and the DXC Assure Digital Platform
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Faisal Saddiq
DXC Technology, Chief Technologist for Innovation and Ecosystems
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Joe Benson
DXC Technology, Claims Offering Manager Insurance
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Phil Karecki
DXC Technology, CTO, Americas Insurance

Watch innovation in action as DXC showcases the DXC Assure digital platform leveraging the insurtech ecosystem to deliver enriched solutions while simplifying, streamlining and modernizing the existing IT landscape. This session will feature DXC Invitational insurtech challenge winners along with Ohio Mutual Insurance Group, discussing how they have successfully deployed an end-to-end insurance buying and servicing model based on the DXC Assure digital platform.

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Cyber Insurance 2.0 with Cowbell Cyber
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Trent Cooksley
Cowbell Cyber, Co-Founder & COO
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Rajeev Gupta
Cowbell Cyber, Co-Founder & CPO

Rate, quote and bind customized cyber policies in 5 min with Cowbell. Cowbell Cyber makes cyber insurance 2.0 a reality with the first vertically-integrated cyber insurance solution. Combining outside-in and inside-out data with AI-powered risk modeling and underwriting, Cowbell issues industry-specific and customizable cyber policies in minutes. Cowbell Factors, a set of proprietary multi-variant risk rating factors, are compiled in real-time, anchoring the underwriting process in unbiased data and allowing for immediate binding. Policyholders benefit from a transparent buying experience, a policy tailored to their unique needs, and value on day one with recommendations to remediate identified risks.

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CXOs: Providing the Best (Digital) Experience
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Gary Hoberman
Unqork, CEO & Founder
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Lee Ann Murray
ManuLife, CIO Global Wealth & Asset Management Technology
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Bill Zielinski
Travelers, SVP, CIO Personal & International Insurance
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Michele Trogni
ManuLife, CIO , Global Wealth & Asset Management Technology

There is no company, no industry that can get away with a bad digital experience. Addressing why digital resilience is a must on our virtual stage are two leaders in the insurance space. Also they will address how admired CXO's are driving the future of tech in their enterprises, and are called out as rare breeds.These titans of the industry are leading the way, while beating out their peers in the market.

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On the Road to the Future! Transformation by Data, Partnerships and Ecosystems
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Tak Sato
MS&AD Ventures, Managing Partner
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Prash Pandit
IAG Firemark Ventures, Managing Director
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Nadia Suttikulpanich
Muang Thai Life, Head of Fuchsia Innovation Center
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Yady Guitana
Traveloka, Head of Partnerships

Join us for a conversation with top innovators from insurance industries as well as from tech-giants. From data analytics, embedded insurance, partnerships and ecosystems, what will the future hold? How will the industry transform as big tech enters the market?

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Leveraging Artificial Intelligence to Speed Innovation
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Attila Toth
Zesty.ai, CEO & Founder
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Kumar Dhuvur
Zesty.ai, Founder & Head of Product

Artificial intelligence is at a tipping point. The AI of today is akin to the internet of the 1990s. It will have a massive impact on the way we live, work, and assess risk. For decades, carriers have been leveraging statistical models to understand risk on a regional level. However, that practice is falling short when it comes to managing risk in our rapidly changing world. Artificial Intelligence offers an opportunity to understand risk on the property level, drastically reduce exposure, increase customer satisfaction, and deal with an increasing number of catastrophes. 

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Innovation From Within: Launching a Startup From Within a Corporate
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Yaron Ben-Zvi
Haven Life, CEO

Launching a startup within a large, corporate insurer can and should be done. Others may say don't bother, but there’s many reasons why you should, including the fact there is a LOT to be learned along the way. One success story that did, shares advice on how to thrive - what to be intentional about, where the collaboration should be and why it pays to start small.

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Covering Man’s Best Friend Differently
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Brian McLoughlin
MTech Capital, Partner & Co-founder
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Steven Mendel
Bought By Many, CEO & Co-founder

Man’s best friend (as well as cats and birds and turtles) need insurance coverage too. And just like their human owners they want simple, easy, customizable insurance. Enter Bought By Many who is at the forefront of fintech innovation in the UK and changing the way pet owners have coverage by tapping into research and the real needs of actual pet owners. The CEO shares perspective on the current landscape and the future of insurance for Fido!

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The 2021 Life Insurance Super Stack
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Dustin Yoder
Sureify, CEO

This presentation will give an in-depth analysis of the emerging core technical stack needed for 2020 and beyond. The forum will include a dive into everything from omni-channel awareness and marketing, to end-to-end customer experience modules, API layers, big data, cross platform analytics and the claims process. This presentation will look at what is needed today and what will be needed in the future for life insurers of all sizes and types in a post-Covid world.

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Driving Intelligence at the Speed of Innovation
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Brian Cartwright
Microsoft, Insurance Industry Executive
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Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

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Digital Distribution with IVANS Submissions
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Kathy Hrach
IVANS, Sr. Director Product Management

Whether you’re an insurer, agent or policyholder, you are without a doubt familiar with the pain of current commercial lines submissions process due to its difficult, time-intensive logistics. As a technology provider, IVANS is in a unique position to drive conversation – and solutions – to solve this industry-wide challenge in a collaborative way. Learn how we are tackling the technology gaps – from submissions to servicing – within the commercial lines process.

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The Future of Insurance is, Culture?
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Bryan Falchuk
Insurance Evolution Partners, Founder & Managing Partner
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Douglas Dirks
Employers Holdings Inc, CEO & President
VS
Vern Steiner
California State Compensation Insurance Fund, CEO & President
MR
Mark Russell
Ohio Mutual Insurance Group, CEO & President

What really defines the future of insurance is not technology ...It’s culture. The values, employee engagement and belief in a path forward that includes leadership being open to change are what separates the future winners from those left behind. Learn the first-hand lessons three carriers have lived to transform their 100-plus-year-old organizations from the CEOs who helped them get there.  

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Cutting to the Core of Innovation
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Dan White
Ninety, Managing Partner
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Stefaan de Kezel
Ageas, Group Innovation Director
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Steven Zuanella
Generali, Group Chief Digital & Innovation Officer
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Kevin Smith
Travelers, Chief Innovation Officer & EVP

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

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Bridging Systems
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Nasser Aftab
Phonexa, Director of Business Development
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Tiara Gazarian
Phonexa, VP, Onboarding and Implementation
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A Roundtable hosted by IVANS
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Kathy Hrach
IVANS, Sr. Director Product Management
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Christen Kelley
IVANS, Director, Carrier Marketing
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Future of Employee Benefits
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Chuck Johnston
FINEOS, CMO

Employee engagement and satisfaction has become more and more crucial, especially in the current troubling times where employers need to move beyond benefits just as a competitive advantage in the talent marketplace.  The need to provide a more holistic approach to employee benefits and employee services to ensure they are not only incented to work for the employer but also are able to show up and be productive, without undue worry about themselves and their families. This is leading to more hybrid insurance/service offerings such as absence management, to provide that holistic approach. Insurance providers require a new breed of core systems that can work beyond the traditional boundaries of the usual products and deal with issues like family leave, work accommodations and a host of new products from pet insurance to tuition assistance to new pandemic related products. In this session, we will discuss the role of purpose built OpenCore systems and open ecosystems in providing the tools to meet these needs.

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Building a Capital Strategy as an Insurtech
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John Swigart
Pie Insurance, CEO & Co-Founder

Insurtechs are different from other startups in that they need funding for more than just operations - they also need to have sufficient capital in their balance sheets to back up the risk that is inherent to the insurance industry. Insurtechs have largely struggled to raise the large sums of capital needed, so they need to think creatively to solve this challenge. Pie’s presents its approach - you might find it pretty sweet!

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Take a Breath, Ask the Questions
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Tim Attia
Slice Labs, CEO & Co-Founder

In April 2020, Slice launched Slice from Home and began offering Virtual Hacakthons to ideate, ask questions, and get insights with the goal to help insurers or tech companies with any immediate digital needs. Over the past few months, Slice has had many successful hackathon sessions focused on dynamic protection services for mobility, machine learning, and digital distribution – to name a few. Watch this to dive into a bit more of what Slice is doing and how they're helping insurers quickly launch fully digital products into today’s ecosystems.

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Tractable, Tokio Marine and Desjardins: Improving Accident Recovery with AI
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Alex Dalyac
Tractable, CEO & Co-Founder
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Ted Ohkuma
Tokio Marine, Digital Innovation Lead for U.S. East Coast
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Alexandre Genois
Desjardins, Operational Performance Director

Join Alex Dalyac, Founder & CEO at Tractable, for an interactive session in which Ted Ohkuma, Tokio Marine Digital Innovation Lead for the US East Coast, and Alexandre Genois, Operational Performance Director at Desjardins, reveal how they are applying new technologies to improve their efficiency and create a better, faster experience for their customers.

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Beyond Culture and Re-Skilling in a Digital World
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Hugh Terry
The Digital Insurer, Founder
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Sara Roberts
Kettlewell Consulting, Founder & Principal Consultant
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Malini Nagaria
The Digital Insurer, TDI Academy Programme Director Global / Europe
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Simon Phipps
The Digital Insurer, Founder

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many.'

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Innovation: Measuring the Immeasurable

Given the pace and magnitude of technological and societal changes, innovation is becoming increasingly critical for the insurance industry and the insurance industry agrees! Who's got the most innovative lines of Business? Is innovation only key for large companies? And is innovation global? Get the answers to these questions only from one of the most respected names in insurance ... A.M. Best.

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Beyond Culture and Re-Skilling in a Digital World
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Hugh Terry
The Digital Insurer, Founder
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Sara Roberts
Kettlewell Consulting, Founder & Principal Consultant
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Malini Nagaria
The Digital Insurer, TDI Academy Programme Director Global / Europe
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Simon Phipps
The Digital Insurer, Founder

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many'.

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The CMT Advantage: Define Your Telematics Roadmap With the Global Leader
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Hari Balakrishnan
Cambridge Mobile Telematics, Founder & CTO

This session will demonstrate what makes CMT the leader in insurance telematics and more importantly how that directly benefits its partners. You will learn what best-in-class telematics really is about. Data analytics, IoT device choices, insurance business models and the rise of mileage based programs, the 5 key factors that make a mobile insurance app work for its users and the innovation roadmap insurers can expect will all be covered!

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Continuing To Innovate
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Ilya Bodner
Bold Penguin, CEO & Founder
MB
Mary Beth Eckert
USAA, CIO, Property & Casualty

Ilya Bodner, CEO and founder of Bold Penguin talks to Mary Beth Eckert CIO of P&C Insurance at USAA about the different ways to continue to innovate.  A newer insurtech like Bold Penguin focusing on the small commercial space in a lot of ways can operate like the teams inside of USAA who are always looking out for the well being of its members through aerial imagery innovation or core system upgrades.

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Modern Transformation
LP
Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
AK
Andreas Kleiner
American Modern Insurance Group, CEO & President

American Modern is a widely recognized, national leader in the specialty insurance business with experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market.  Recently they added pet health coverage to their lines of business. We sit down with the CEO to talk about the company’s position as part of Munich Re and how both are utilizing innovation both globally and locally. Specifically we dig into aspects of innovation that have been part of American Modern’s transformation such as telematics, the use of data hunters to ensure data quality, and robotics product automation, among their platform migration and others.

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Salesforce + Vlocity: A Purpose-Built End-to-End Digital Platform for Insurance
KU
Kelly Utley
Salesforce, Senior Director Product Marketing Financial Services & Insurance

Salesforce’s strength in front-office CRM applications is now end-to-end with the addition of Vlocity's digital-first, no-code middle-and back-office processes to offer the first and only digital platform purpose-built for Insurance. Kelly Utley, Sr. Director of Insurance Product Marketing at Salesforce, will virtually walk you through the Vlocity + Salesforce Customer 360 for Insurance; her goal to inspire both Carriers and Distributors with a practical demo of how the Salesforce platform + Vlocity can accelerate product innovation, increase success of renewal programs, and automate service and claims experience.

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Innovate, Collaborate, Grow: How OneDegree Has Gone From Zero To Number One in Asia
AL
Alex Leung
OneDegree, Co-Founder

OneDegree is a fast growing insurtech company with a presence across Asia and the first virtual insurer in Hong Kong. In this session, we will share the OneDegree story, how the company is making an impact on Asia's insurance sector, the hiccups, regulatory processes and all we have learnt!

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Changing Insurance, for Good
AG
Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

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M&A: Why Every InsurTech Should Be Considering It
AJ
Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

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Business Interruption: A key driver of future growth of the commercial insurance market? Lessons learned from the pandemic for cyber insurance
MM
Micheal Millette
Hudson Structured Capital Management, Managing Partner
MT
Michael Tannenbaum
Chubb, EVP Financial Lines
PM
Pascal Millaire
CyberCube, CEO

Business Interruption is a significant loss driver across P&C, with catastrophic potential for cyber BI. To remain relevant, the insurance industry needs to consider extreme events across lines of business and focus on developing meaningful cover for cyber disruption attacks  Cyber BI is not a 'future issue', but important for insurers to address this right now. So, let’s talk about it!

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Deep Dive Into Allianz's Digital Strategy in Singapore
KD
Kayvon Deldar
Plug and Play, Program Head, Singapore Insurtech and Fintech
JP
Jinesh Patel
Integra Partners, Partner
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It's Time to Co-Create
PW
Phil Walker
iptiQ Americas, CEO

Customers' expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great leadership, cultural change, and carriers and platforms coming together to create new possibilities. The hot word in the industry is "co-creation"—and now's the time to do it. Join iptiQ Americas to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to "win" and thrive through change.

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Be as Digital as You Need. Right Now.
VK
Vinod Kachroo
SE2, President & COO

The current global pandemic is fundamentally changing how we live, work, and function.  The pandemic is accelerating the digital shift at life and annuity insurers.  In this new normal, what is the future of life and annuities industry? How can you simplify insurance for the next-generation of customers? How do you enable your current distribution channels to embrace digital technologies? Watch Vinod Kachroo, President & Chief Operating Officer at SE2 as he share his views on these topics and on what insurance carriers can do to quickly enable these needs of distributors and end-consumers while also accelerating innovative product launches.

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Why Is Life Insurance So Unloved?
JH
Jamie Hale
Ladder, CEO & Co-Founder

Life Insurance is love in action. If that’s true then why is it so unloved? It seems the industry has lost the soul of life insurance. Ladder is looking to get back in the life insurance love game! Straight-forward term policies, priced fairly, flexible and entirely digital. Sounds like a dream - alas like anything worthwhile it has had its ups and downs. Learn from them how to win customers, accumulate data to validate its models, unleash growth and bring the love back!

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Harnessing Data to Drive Personalized Insurance Offerings for SMBs
MD
Mitch Doust
Cover Genius, COO of the Americas
MC
Mauricio Comi
Intuit, Head of Small Business Insurance

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

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Cutting to the Core of Innovation
DW
Dan White
Ninety, Managing Partner
Sd
Stefaan de Kezel
Ageas, Group Innovation Director
SZ
Steven Zuanella
Generali, Group Chief Digital & Innovation Officer
KS
Kevin Smith
Travelers, Chief Innovation Officer & EVP

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

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Everybody Get Onboard: A Conversation About Igniting Networks to Deliver Differentiated Customer Experiences
JV
Jason Verlen
CCC Information Services Inc, SVP, Product Management
DC
Deniz Cultu
McKinsey & Company, Partner
JH
Jen Hebert
Root Insurance Company, VP, Emerging Technology

In recent months, companies accelerated their use of digital tools and pivoted to new interaction models to meet the changing expectations of consumers, creating new pressure to develop a sustainable way to reimagine the customer journey. Insurance processes are ripe for disruption. Carriers face data challenges, fragmented views of their customer, and time consuming, heavily manual processes. And externally, they need to collaborate with a vast ecosystem of partners to meet customer needs. However, these challenges are not insurmountable. Join these thought leaders to discuss the role data and network play in delivering a complete view of the consumer and differentiated customer experiences.

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Flood, Fleet, and Filings: Delivering Products to Market in an Era of Profound Disruption
NW
Nancy Watkins
Milliman, Principal & Consulting Actuary
AR
Ananth Rani
Azuga, CEO & Co-Founder
PB
Peggy Brinkmann
Milliman, Principal & Consulting Actuary
JW
Jim Watje
Wright National Flood Insurance, Senior VP, Private, Flood

Some of the most profitable product opportunities exist in challenging markets. But roadblocks such as lack of data, market feasibility and regulatory red tape can hinder insurers, start-ups, and MGAs from launching successfully.  This conversation showcases three case studies – in flood insurance, commercial fleet management, and advanced admitted products – that demonstrate how technology solutions and creative approaches can deliver new products to market quickly, and at scale.  

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Transforming the Insurance Experience for the “Made for Me” Economy
AE
Adam Edelstein
Munich Re Specialty, COO
BN
Ben Noble
Erie Insurance, VP, Experience
MY
Marty Young
Buckle, Co-Founder
JC
James Carlucci
ValueMomentum, SVP Insurance

The digital economy is a “made for me” economy. Customers are rewarding providers who understand them well and provide experiences, products and services tailored to their needs. In this panel discussion, you will gain perspectives from three leaders who are actively engaged in transforming how value is delivered to the customer. Hear insights on: honing in on the customer needs and the experiences they seek; overcoming cultural challenges of innovation; and harnessing technology to transform how value is delivered to the customer. 

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A demo of Shapa Health
NL
Nati Lavi
Shapa Health, CEO & Co-Founder
- EDT
Startups to watch: The CareVoice
NL
Neil Liang
The CareVoice, Chief Product Officer
- EDT
Tencent’s Insurance Platform, WeSure: Reimagining China’s Insurance Market
AL
Alan Lau
WeSure, Chairman
RC
Rob Collins
ITC Asia, Consultant

China’s social network giant, Tencent is ranked number 7 among the most valuable big tech companies in 2020 by market capitalization. Alan shares his views on leveraging the unique distribution opportunity that Tencent’s ecosystem presents with its 1 billion active users. He gives his perspective on foreign insurers in  China, the recently launched health and wellness WeFit program, where WeSure plans to extend its insurtech footprint, and more.  He will be interviewed by Robert Collins, a consultant to InsureTech Connect Asia and CEO and founder of Crossbordr Insurance. 

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Insurtechs: Opportunities Not Threats
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
CM
Christian Mumenthaler
Swiss Re, Group CEO

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.

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Health Insurance During the Pandemic
EB
Eric Byunn
Centana Growth Partner, Partner
VM
Virgil Miller
Aflac Group, EVP, COO, Aflac U.S.; President
TW
Ty Wooldridge
Aetna Senior Supplemental Insurance, CEO & President
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Insurance in the Age of E-Commerce
BG
Brandon Gell
Clyde, CEO & Founder

Gone are the days of committing to insurance policies that have long-term implications and recurring payments. In the age of e-commerce, insurance purchase funnels are inextricably linked to the checkout funnel, and there are a multitude of “single-use” policies for all types of e-commerce purchases. Learn how the explosion of e-commerce has in turn created new insurance products and shifted how insurance is bought and sold.

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How Insurtech & Fintech Investments Positively Impact Humanity
TW
Tiffine Wang
MS&AD Ventures, Partner

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

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Driving Intelligence at the Speed of Innovation
BC
Brian Cartwright
Microsoft, Insurance Industry Executive
JS
Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

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A demo of FreeWill
JX
Jenny Xia
FreeWill, Co-CEO & Founder
- EDT
The Human Side to Insurance
MJ
Mee-Jung Jang
InsureTech Connect, President
MJ
Michael Jackowski
Duck Creek Technologies, CEO

From IPO to ITC! What an exciting year it’s been for Duck Creek. But it’s less about the ticker price and more about the human element. We dig in with its CEO to talk about the role of insurance in people’s lives. How can insurance help customers recover and rebuild in times of crisis and how can they take on risk to pursue their passions. Duck creek might be 20 years old but they are just getting started!

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Climate Resilience - Floods
AM
Alexander Milne
DIT, Head of Financial Services
JJ
Jonathan Jackson
Previsico, CEO
AR
Adam Rimmer
FloodFlash, Co-Founder
EH
Emma Howard Boyd
Environment Agency, Chair

Flood risk is a growing physical and economic challenge across the globe and is a key driver of the widening insurance protection Gap. The UK is no exception, join this expert panel to hear from two of the UKs most innovative insurtechs tackling the problem of flood risk, alongside the Chair of the UKs Environment agency, the agency responsible for the UKs flood response. They explore new innovations, technologies, and approaches to flood risk, the importance of collaboration across the public and private sector, and why the UK is a leading global centre in developing new approaches to flood resilience.

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Fireside Chat: Even in the First Miles of the Cloud Marathon, the Keys to AXA’s Successful Transformations Become Apparent
AJ
Anthony Jacob
Amazon Web Services, Global Business Development Lead - Insurance
AS
Ash Shah
AXA, Global Programs Director

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

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AI in Insurance – Bringing Value to Carriers and their Customers
SG
Scott Guthrie
Microsoft, EVP Microsoft Cloud + AI Group

Scott Guthrie, Microsoft’s Executive Vice President of Cloud and AI will share how carriers and their customers are benefiting from Cloud and Artificial Intelligence. Learn how cloud solutions like Microsoft Azure are accelerating and driving digital transformation in the industry. Scott will share real world examples of how leading insurers are modernizing core systems and leveraging AI to delight customers and improve business operations. Scott shares his perspective on how organizations of all sizes will benefit from this innovative technology in the years ahead.

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When Everyone’s Gone Digital, Can the Human Touch in Insurance Advice Survive?
MT
Moshe Tamir
Axell, CEO & Founder
AA
Ankit Agrawal
InsuranceDekho, CEO & Founder
CR
Cleosent Randing
Pasarpolis, CEO & Founder
HD
Harprem Doowa
frank.co.th, CEO & Co-Founder

Never before has there been a greater need to digitally transform the insurance distribution world. The role of intermediary in other industries is completely changing.  The events of 2020 have propelled brokers and incumbents into the future where technology across the eco-system is critical to business operations. While incumbents have strategic advantages, for example scale and technical product expertise, digital solutions are best developed by digital natives. With the latest IPO of lemonade where investors value the full stack insurer model it is a great opportunity to discuss future the role of digital brokers and enabling insurance agency model in a digital world.

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DataRobot AI: Fastest Path to Value
JF
James Foote
DataRobot, Account Executive

Insurers are racing to gain a competitive advantage with AI/ML. Watch as DataRobot's end-to-end AI platform operationalizes a state of the art model, predicting housing valuations beginning with raw data including text, images, and geospatial data. You can now scale your AI capabilities in-house for a fraction of the cost. You too can realize an up to 4% reduction in their expense ratio.

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A Time for Change: Navigating the Future of Risk
KW
Karen White
RMS, CEO
KD
Kean Driscoll
AIG, Chief Underwritting Officer, Property & Agriculture General Insurance

Our industry is undergoing a period of significant disruption on multiple fronts. We’re experiencing an unparalleled transition period triggered by a rapidly evolving exposure landscape, escalation of extreme catastrophe events, as well as advances in the application of technology and data analytics. This fireside chat will explore today’s dynamic risk landscape, lessons learned from past events, and how the industry can better tackle the future of risk through digital transformation and innovative technology solutions.

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The Role of Technology in NN’s Transformation
KM
Kevin McLoughlin
MTech Capital, Partner & Co-Founder
DK
David Knibbe
NN Group, CEO

CEO David Knibbe is on a mission to transform NN Group into a ‘customer centric, data-driven company.’ Learn what that means for David, how the company is using AI and data science, operational areas currently getting intense focus, and how NN engages with startups. This is an illuminating session for insurance executives and entrepreneurs looking for insight into how large, multiline carriers are using technology to drive strategic and operational change.  

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IBM Is Bringing Together an Ecosystem of Partners To Address Customer Experiences in Insurance
GP
Gautham Pandiyan
IBM, Global Alliance Director
CY
Christopher Young
Adobe, Dir. Industry Strategy & Marketing Financial Services
NG
Noel Garry
IBM, Insurance Partners Lead - Euope & A/P
YM
Yoann Michaux
IBM, Senior Partner Global Business Services

Many insurance companies are looking to reduce expenses and optimize efficiency while improving customer experience. Successful carriers have begun to revolutionize the way they gather, understand and use customer data. But staying ahead of the competition is hardly the only reason to undertake a digital reinvention. The best reason for transformation is your customers. With limited touch points, the importance of gathering valuable experience data in a non-obtrusive manner and combining it with operational data is amplified. A modern digital environment with multiple access points offers convenience, efficiency, and ultimately, more satisfied customers.

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Up-Level to Profitable Growth: Target More Valuable Customers With Telematics
LJ
Lisa Jillson
Arity, Head of Marketing
TW
Tom Williams
National General, Dir. Countrywide Product Iniatives
SM
Sarah Main
WeatherBug, Director of Product
GW
Geoff Werner
Werner Advisory, Insurance Industry Expert

The reality is that most insurance companies struggle to find ways to grow profitably. Applying telematics data in innovative ways to marketing and acquisition can shift customer lifetime value and materially impact a company’s bottom line. Join our panel, which brings together telematics, insurance product, and mobile app experts to discuss the ways in which insurers can doing this through leading-edge technology platforms.

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Why Customer Experience Matters More than Ever
DO
Diane O'Hara
Medallia, VP, Solutions Principals
JF
Jon Farney
State Farm Mutual Automobile Insurance Company, SVP Treasurer & CFO
FA
Fawad Ahmad
State Farm, SVP & Chief Digital Officer - Enterprise Technology

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Listen as State Farm shares why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.

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Driving Into the Future With New Transportation Solutions
SS
Sheri Scott
Milliman, Principal & Consulting Actuary
RM
Rob MacKethan
Lime, VP of Insurance and Risk Management

How existing insurance products don’t provide the coverage needs for emerging market needs like Lime. How Milliman is helping Lime to create innovative insurance solutions for their customers that will drive them into the future.

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In the CEO Seat
LP
Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
JS
John Schlifske
President & CEO, Chairman
- EDT
Fireside Chat: Even in the First Miles of the Cloud Marathon, the Keys to AXA’s Successful Transformations Become Apparent
AJ
Anthony Jacob
Amazon Web Services, Global Business Development Lead - Insurance
AS
Ash Shah
AXA, Global Programs Director

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

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The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
RM
Rohit Mahna
Salesforce, SVP & General Manager Financial Services
RG
Robert Goodman
Pacific Life, VP, CRM Program Owner
IS
Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
JC
Jim Carroll
Futurist & Author
BB
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

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The New Normal for Insurance
GF
Guy Fraker
Innovators Edge Advisory, Principal
JV
Jean Vernor
Munich Re America Services, Senior VP
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Guidewire Aspen: Reimagining Insurance Core Platforms
MR
Mike Rosenbaum
Guidewire, CEO
LD
Laura Drabik
Guidewire, Chief Evangelist
RK
Ray Kreisel
Guidewire, CTO
LC
Lerk-Ling Chang
Guidewire, VP of Product Management

Aspen, the new release of Guidewire, is built for speed and optimized for the cloud to help P&C insurers accelerate innovation, obliterate complexity, and thrive at the speed of the market. It can design, test, deploy, and iterate new products rapidly—in days and weeks instead of months. Also it delivers personalized digital experiences without building from scratch as well as unlock core systems and external data to streamline operations and reduce risk. Hear more!

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A New “Lease On Life”: Life Insurers Reimagine Customer Engagement
PO
Peter Ohnemus
dacadoo, CEO
SR
Sean Ringsted
Chubb, CDO & CRO

Life insurers have “flipped the script” from focusing on mortality to having a greater emphasis on disease prevention and how consumers can live longer, heathier and financially successful lives. dacadoo CEO Peter Ohnemus and Chubb Chief Digital Officer Sean Ringsted discuss digital transformation, advances in technology and how changing consumer behaviors are driving insurers to reposition life insurance to in a hyper-personalized manner. Leveraging rich data and predictive analytics provided by IoT technology is helping to shift the insurer’s role from a reactive service, to a “predict and prevent” service – finding meaningful ways to engage with consumers that decreases risk and leads to healthier lifestyles. 

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Deploying insurtech in ILS, 2004-2020
PK
Pascal Karsenti
Nephila, Dir. Research & Technology

Nephila is better known for its financial technology innovations including the first ILS (insurance-linked securities) manager in 1997, the first collateralized reinsurance vehicle in 2003, or the first ILS MGA in 2015. This presentation discusses some of the lesser-known but equally important technological factors powering our growth, with a particular focus on early adoption and large-scale deployment of what is now known as insurtech.

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Beyond "Build, Buy or Partner": Insurers & Startups Creating Long-Term Value Together
AV
Aurora Voss
ClaimSpace, CEO & Co-Founder
GE
Geordie Elliott
Allianz Australia, Innovation and Program Manager - Customer Services
OK
Omeed Kazemi
Hippo Home Insurance, Director of Operations
CD
Christie Downs
handdii, CEO & Co-Founder

Learn how Handdii, an Australian insurtech has partnered with both a global incumbent (Allianz) and a rising star MGA (Hippo). Hear what has made their relationships successful and how all three are thinking beyond "pain-killer partnerships" to realize real, long term value.

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Covering Man’s Best Friend Differently
BM
Brian McLoughlin
MTech Capital, Partner & Co-founder
SM
Steven Mendel
Bought By Many, CEO & Co-founder

Man’s best friend (as well as cats and birds and turtles) need insurance coverage too. And just like their human owners they want simple, easy, customizable insurance. Enter Bought By Many who is at the forefront of fintech innovation in the UK and changing the way pet owners have coverage by tapping into research and the real needs of actual pet owners. The CEO shares perspective on the current landscape and the future of insurance for Fido!

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A Mission-Critical Part of Your Customer Engagement Strategy
SH
Scott Heimes
Zipwhip, CMO

Now more than ever, insurers and brokers are being forced to rethink the effectiveness of their current customer engagement strategies. In this session, you’ll learn why business texting for insurance isn’t a novelty anymore, it’s a necessity, as insureds are increasingly demanding texting across claims, distribution, policy admin, renewals, billing and more. You will learn how texting can: increase customer contact rates, boost NPS scores, accelerate claims cycles by days and more!

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Future-Proof Your Business. the Time for Digital Transformation Is Now!
CE
Christopher Ewing
One Inc, CEO & President
EK
Emily Kim Ae Sun Hunter
John Hancock, Product Manager, CX Research and Design
DZ
Deb Zawisza
Novarica, VP Research and Consulting

Digital transformation is no longer a choice for insurance companies. It is a requirement to prepare for the "Next" Normal. With the appearance of COVID-19, insurers were forced to figure out how to perform almost all work remotely – provide quotes, collect premium, issue policies, settle claims, and issue payments. Coming into sharp focus in this new environment has been where digital ground needs to be gained by carriers – and gained quickly. Insurance companies must look beyond these immediate needs and realize that digitization also frees up resources for more value-added activities that lead to growth and further innovation, ultimately optimizing the customer experience and future-proofing the business. This conversation is centered around current trends, strategies, and real-world examples of how going digital throughout your entire organization can future-proof your business.

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How Insurance Companies Leverage Full-Cycle Automation to Adapt to the New Reality
JS
Julie Shafiki
Kryon, CMO
SA
Shay Antebi
Kryon, CTO
TL
Thanos Lagios
Allianz, Head of PMO
SK
Shlomi Kot
Ez-ROI, Founder & CEO

In order to navigate through challenges posed by the global crisis, insurance companies are re-evaluating their operating models and reinventing themselves faster than ever before. Robotic Process Automation (RPA) and process discovery technologies are essential to uncovering and implementing faster, more efficient, and more cost-effective ways to optimize productivity. 

Join our panel of insurance experts who will discuss how the current crisis has amplified the demand for automation, in particular:

  • How automation will shape the new normal for the insurance industry
  • The importance of accelerating automation initiatives for successful recovery and future growth
  • Why identifying business critical processes for automation will help businesses operate with more resiliency and efficiency
  • The game-changing impact rapid automation implementations have on boosting productivity
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Accelerate Submission Intake and Policy Checking with AI
RG
Ron Glozman
Chisel AI, CEO & Founder

Learn how AI-powered data extraction and automated underwriting and brokering workflows can help commercial lines brokers and carriers deliver a better customer experience and grow their business without adding staff. In this demo, we will review how AI enables carriers to complete a portion of the submission intake process before a submission ever reaches a human underwriter and how brokers and carriers can leverage AI to automate the process of checking policies for errors and omissions to ensure the quality and completeness of policies prior to issuance. With Chisel AI, what used to take hours and days now takes minutes.

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How Insurtech & Fintech Investments Positively Impact Humanity
TW
Tiffine Wang
MS&AD Ventures, Partner

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

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No-Code 101
ZW
Zach Weinreb
Unqork, Customer Enablement - Senior Technical Trainer

In order to remain competitive, financial services and insurance companies need to continuously innovate around customer experience and back office efficiencies. However, due to a variety of constraints, IT organizations struggle to keep pace with the demands of their business lines. Recognizing the severity of the problem, the team at Unqork came together to deliver a platform that would allow these businesses to build enterprise-grade applications quickly and easily without the burden of writing code.

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Changing Insurance, for Good
AG
Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

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Bad Robots!! The Need for Ethical AI in Insurtech
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Catriona Wallace
Flamingo.AI, Founder & Executive Director

AI is the fastest growing tech sector, amplified during the COVID crisis, with US$35bn invested in AI in the last 12 months. Also, 80% of all technology applications will be powered by AI by 2021. This is extraordinary! More extraordinary however is that there are few laws or regulations that govern or regulate AI. So, who is leading or controlling this powerful force and what possibly could go wrong? A lot. Join Dr Catriona Wallace as she talks about bad robots and why Ethical AI should be a mandatory framework for all insurance companies and tech vendors.

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Ping An’s ‘Ecosystem Approach’ To Insurance
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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Bad Robots!! The Need for Ethical AI in Insurtech
CW
Catriona Wallace
Flamingo.AI, Founder & Executive Director

AI is the fastest growing tech sector, amplified during the COVID crisis, with US$35bn invested in AI in the last 12 months. Also, 80% of all technology applications will be powered by AI by 2021. This is extraordinary! More extraordinary however is that there are few laws or regulations that govern or regulate AI. So, who is leading or controlling this powerful force and what possibly could go wrong? A lot. Join Dr Catriona Wallace as she talks about bad robots and why Ethical AI should be a mandatory framework for all insurance companies and tech vendors.

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Changing Insurance, for Good
AG
Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

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A Better First Notice of Loss Process Using Smart Communications
BL
Brian Lee
Smart Communications, VP, Technology

In this demo we will walk through a first notice of loss using the Smart Communications platform. With intelligent questioning to collect information, a data integration framework that leverages your existing investments, workflow capabilities allowing you to route the collection of information, and utilizing our enterprise grade document generation, we help you provide an all-around better customer and agent experience while remaining compliant and secure.

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Wednesday, October 21, 2020

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Beyond The Tipping Point For Digital Transformation in APAC Life Insurance
RB
Rana Biwas
Equisoft, VP, Wealth & Insurance Solutions, APAC
AD
Alan Dulin
Oracle, Global Head of Insurance Solution Consulting, Financial Services Global Business Unit
PN
P. Nandagopal
Insurance Inbox, Founder
NS
Naintara Shay
Oracle, Sales Director, Insurance and Healthcare, Financial Services Global Business Unit

Join regional industry experts from Equisoft, Oracle, and Insurance Inbox as they examine critical carrier strategies for accelerating digital transformation in APAC. Get exclusive insights into how to implement integrated digital tools that create superior agent and customer experiences, as well as best practices for modernizing core legacy systems. 

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Insurance Is More Than Just a Product, It's a Lifestyle!
MA
Muhammad Aminuddin
TPL Insurance, CEO

Retail insurance product penetration in developing countries has been a perpetual challenge ensconced in issues like low disposable income, suboptimal literacy led low product & concept awareness. My talk describes the opportunity landscape for insurance in developing countries in general and Pakistan in specific. We at TPL insurance are transforming the insurance sector in Pakistan given the huge business opportunity using insuretech solutions for wide reaching access and ease of transaction execution, on the principle that insurance solutions are complimentary to end user lifestyles and not “boring” risk mitigation products. Retail sales of financial services via digital is the only way forward !

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Startups to watch: Papaya
HP
Hung Phan
Papaya, CEO & Co-Founder
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From Payer to Partner: Delivering digital health services that add value
GW
Gordon Watson
AXA, CEO, Asia

The insurance industry’s digitalisation journey has been driven by a desire to better serve customers through integrated channels. The global pandemic has accelerated this shift while bringing health needs to the top of the agenda. Through the development of its digital health concierge Emma, CEO Gordon Watson shares how AXA Asia is accelerating its evolution toward being a partner to customers by expanding access to value-added services.

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The strategic impact of technology at Bupa
KM
Kevin McLoughlin
MTech Capital, Partner & Co-Founder
EB
Evelyn Bourke
Bupa, Group CEO

Evelyn Bourke, Group CEO Bupa offers her insightful, candid views on how digital technology is transforming customer engagement at Bupa, the operational areas with the greatest potential for improvement through technology, how she overcame employee unease regarding adoption of technology, and what she has learned from the rise of digital health competitors.  

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Building the Foundations of a Digital Health Insurance Ecosystem
MW
Matt Whittingham
Galen Growth Asia, Global Head of Partnerships
FD
Fank Desvignes
AXA, Global Head of AXA Next Labs
MH
Marco Huesch
Ping An Global Voyager Fund, Managing Director & Chief Medical Officer
CS
Cole Sirucek
DocDoc, CEO & Co-Founder

For decades for the Health Insurance industry, it's largely been business as normal. In 2020 however, COVID, the entry of technology-led companies, and rapidly changing consumer expectations, are converging and forcing rapid change. Will the Insurers seize this pivotal moment to transform their businesses with digitally lead health tech eco-systems?  Join us for this session, as we discuss the forces at play, the challenges facing the insurance carriers as they seek to digitize the entire customer journey, and the opportunities for a digitally enabled, data-driven health insurance business. Hear from three very different perspectives, including Ping An, whose technology is enabling new insurance business models and experiences, AIA who are driving a transformation agenda across multiple markets, and DocDoc, an AI-driven doctor discovery and telehealth company, whose partnerships with leading insurers gives a unique external perspective.

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Driving Intelligence at the Speed of Innovation
BC
Brian Cartwright
Microsoft, Insurance Industry Executive
JS
Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

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The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
RM
Rohit Mahna
Salesforce, SVP & General Manager Financial Services
RG
Robert Goodman
Pacific Life, VP, CRM Program Owner
IS
Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
JC
Jim Carroll
Futurist & Author
BB
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

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The Shape of Data to Come
CL
Christopher Longano
Carpe Data, Product Solutions Consultant

Insurance has entered a new era in data where relevant information is growing exponentially and changing constantly, yet it’s often presented in a way that's wholly unusable for most insurance carriers. In this session, explore the forces shaping the commercial insurance industry and how some carriers are embracing new challenges as opportunities for transformation and competitive edge.

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Leveraging Partnerships To Reach End Users With Life and Health Insurance

The traditional insurance industry has historically struggled to reach low and mid income segments in emerging markets. A main challenge has been premium collection from the unbanked, when cash is the only viable payment method then products become expensive and unattractive. The landscape is now dramatically changing thanks to rapid growth of mobile money wallets across emerging markets. The new wallets combined with the also rapidly growing smartphone penetration enables innovative new business models including more effective premium collection as well as new ways of doing marketing and customer engagement through digital channels. However, in order to fully capture this digital opportunity an element of human touch will be required.

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Leveraging Partnerships To Reach End Users With Life and Health Insurance

The traditional insurance industry has historically struggled to reach low and mid income segments in emerging markets. A main challenge has been premium collection from the unbanked, when cash is the only viable payment method then products become expensive and unattractive. The landscape is now dramatically changing thanks to rapid growth of mobile money wallets across emerging markets. The new wallets combined with the also rapidly growing smartphone penetration enables innovative new business models including more effective premium collection as well as new ways of doing marketing and customer engagement through digital channels. However, in order to fully capture this digital opportunity an element of human touch will be required.

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Reducing the Cost and Risk of Alzheimer's
EK
Elli Kaplan
Neurotrack, CEO & Co-Founder

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

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Reducing the Cost and Risk of Alzheimer's
EK
Elli Kaplan
Neurotrack, CEO & Co-Founder

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

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Building AI for a Better World

In this session you will learn about how Claim Genius’s advanced technology can help insurance carriers to instantly assess vehicle claims using artificial intelligence. Using Claim Genius, carriers simply need to upload pictures of damaged vehicles, which our cloud-based systems analyze to determine damaged parts; predict repair, replace, and total loss decisions; and even generate line-by-line repair estimates, reducing the time and cost of processing claims by over 50%.  

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New Normal: Our Digital Path Forward
MH
Michael Howe
Applied Systems, EVP of Product Management

Join us as Applied’s EVP of Product Management discusses the opportunities for technology to grow the ecosystem of insurance to create unprecedented opportunities as we build our digital path forward. From connected customer experience to a more digital distribution channel, technology stands to create a tighter, more collaborative ecosystem to drive greater productivity and value for all stakeholders of the insurance lifecycle.

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Covid-19 Accelerating the Digital Transformation of Insurance
EM
Eric Maloney
Blue Prism, Director of Strategy – Advisory Partners

The challenges of Covid-19 increased the value and necessity of embracing digital transformation. Core to that effort, would be to adopt and employ an automation platform that is capable with autonomous automation and human in the loop interaction. Learn 5 key things you need to consider to make sure your business can manage and succeed in an ever changing world.

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Future of Employee Benefits
CJ
Chuck Johnston
FINEOS, CMO

Employee engagement and satisfaction has become more and more crucial, especially in the current troubling times where employers need to move beyond benefits just as a competitive advantage in the talent marketplace.  The need to provide a more holistic approach to employee benefits and employee services to ensure they are not only incented to work for the employer but also are able to show up and be productive, without undue worry about themselves and their families. This is leading to more hybrid insurance/service offerings such as absence management, to provide that holistic approach. Insurance providers require a new breed of core systems that can work beyond the traditional boundaries of the usual products and deal with issues like family leave, work accommodations and a host of new products from pet insurance to tuition assistance to new pandemic related products. In this session, we will discuss the role of purpose built OpenCore systems and open ecosystems in providing the tools to meet these needs.

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IBM Is Bringing Together an Ecosystem of Partners To Address Customer Experiences in Insurance
GP
Gautham Pandiyan
IBM, Global Alliance Director
CY
Christopher Young
Adobe, Dir. Industry Strategy & Marketing Financial Services
NG
Noel Garry
IBM, Insurance Partners Lead - Euope & A/P
YM
Yoann Michaux
IBM, Senior Partner Global Business Services

Many insurance companies are looking to reduce expenses and optimize efficiency while improving customer experience. Successful carriers have begun to revolutionize the way they gather, understand and use customer data. But staying ahead of the competition is hardly the only reason to undertake a digital reinvention. The best reason for transformation is your customers. With limited touch points, the importance of gathering valuable experience data in a non-obtrusive manner and combining it with operational data is amplified. A modern digital environment with multiple access points offers convenience, efficiency, and ultimately, more satisfied customers.

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Who Needs a Local Agent?!
JP
Jaimie Pickles
Jornaya, GM of Insurance
SH
Sean Harper
Kin Insurance, CEO & Co-Founder
LZ
Laura Zimmerman
Fidelity Life Association & eFinancial, EVP & CMO
TL
Tom Lyons
Plymouth Rock Management Company of New Jersey, COO - Direct Response Channel

D2C leaders from well known start-ups (representing Auto, Home and/or Life) discuss why they’ve launched a direct to consumer company and why they believe D2C is the winning model of the future.  Discuss the competitive advantage(s) they feel they have to steal market share from the incumbents. 

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How To Successfully Launch 40 Products in 6 Countries in Less Than 2 Years?
SS
Sten Saar
Zego, CEO

Discover the success story behind the partnership of Wakam (ex La Parisienne Assurances), a European B2B digital insurer that creates white label solutions for all types of distributors ; and the London-based insurtech Zego, that provides 21st century insurance solutions for new enterprise. You’ll learn how they launched more than 40 usage-based products in 6 countries in less than 2 years!

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Yay to COVID-19! The Accelerator for Wearables (Biometric) Data Use Cases
SP
Sally Powell
PAI Health, General Manager

In the first half of 2020, over 30 Million wearables were shipped that help consumers track, monitor and improve their personal health. New deployments and studies during the COVID-19 pandemic will boost the healthcare wearables market (which includes connected blood pressure monitors, continuous glucose monitors, pulse oximeters, and electrocardiogram monitors). This session will provide though-provoking data insights on how COVID-19 is accelerating the use cases of biometric data from wearables within the insurance industry in Asia.

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The Next Generation of Agency Management
CH
Chad Hawkinson
Vertafore, Chief Product & Data Officer
JT
James Thom
Vertafore, SVP Corporate Development & Strategy

Learn about the next generation of agency management - hint: it’s not just about having a robust AMS. The team will walk you through the four key areas of critical investment needed to take your agency operations to the next level. Plus, hear about the latest trends and InsurTech solutions shaping our industry. 

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3 Reasons Why Platform Consolidation Should Be in Your 2020 Budget
SD
Scott Draeger
Quadient, VP Customer Transformation

Today, it’s tougher than ever to run a communication portfolio. Customers demand that you engage across more channels than ever with instantaneous responses. Rapidly changing data and compliance regulations add cost and complexity to your already strained systems. If that wasn’t enough, Customer Experience teams demand that you improve designs. The world got complicated. The good news, the idea of an omni-channel customer communications strategy, supported by a single solution, is more attainable than you ever thought. Watch Quadient show you how you can retire multiple legacy systems, reduce complexity and save costs with a digital transformation.

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Insurtech 2040
BH
Brian Hetherington
The ABD Team, Chairman
KB
Kathleen Burns
Ryan Specialty Group, CEO & CDO
JW
Jennie Weiland
PayneWest Insurance, Managing Director, Small Business
BJ
Bob Jenkins
Travelers, VP, Vice President, Enterprise Agent Experience Head, Distribution Platform Strategy Lead

With all the advancements in insurtech what will the ecosystem look like in 2040? How will it be distributed? How will smart homes and autonomous cars impact insurance? How will the role of the carrier, wholesaler, and retailer change? All this and more as we explore the insurance landscape of 2040.

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Startups to Watch: Neptune Flood Insurance
JA
Jim Albert
Neptune Flood Insurance, Chairman & Co-Founder
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Harnessing Data to Drive Personalized Insurance Offerings for SMBs
MD
Mitch Doust
Cover Genius, COO of the Americas
MC
Mauricio Comi
Intuit, Head of Small Business Insurance

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

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How to Work Effectively with InsurTechs
IJ
Ian Jeffrey
Breathe Life, CEO & Co-Founder

The InsurTech landscape can be murky and difficult to navigate and this doesn’t stop when you’ve found the right partner. Having now partnered with numerous carriers across North America and heard horror stories of partnerships gone wrong, Breathe Life has pulled together some best practices on what both carriers and InsurTechs can do to ensure that they get the most out of the relationship. This includes red flags that both sides can look out for (hint - these include not being able to see and InsurTechs product and the carrier not being clear about their budget or timeline) and tips for both sides of the table to ensure contract negotiations, implementation, and the long term relationship are risk free and deliver value to everyone.

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How the Right Environment Catalyzes Growth: Pineapple’s Experience in Hartford
LB
Luke Bronin
City of Hartford, CT, Mayor

Over the last three years, Hartford Connecticut’s insurance community has come together to create a great environment for InsurTechs. Partnerships between leading insurance carriers, higher education institutions, and investors, as well as a growing pool of dedicated mentors makes it an ideal spot for growing companies to get the resources they need to succeed. This panel will share more information about how Hartford’s InsurTech ecosystem is evolving, and how startups, carriers, and investors can benefit from working together to achieve their goals.

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Redesigning Insurance for Startups
TH
Travis Hedge
Vouch Insurance, Co-Founder & VP of Biz Dev

Lower risk for the riskiest group! Vouch is fundamentally changing insurance from end-to-end for startups – businesses which tend to grow and change rapidly, creating entirely new risks along the way. Like teenage drivers, today they are all lumped together and penalized for not fitting the mold of what the insurance industry views as “good risk.” Unlike teenage drivers, most founders did not start their company for a joy ride - they are building real businesses for scale. In this talk, Travis Hedge, co-founder of Vouch, will discuss the need for specialized, unique business insurance for startups and how — through dynamic, customer-centric underwriting and a holistic understanding of each startup's needs — Vouch is lowering risk for the world’s most ambitious companies.

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Interactive Insurance by Japanese Insurtech Startup: P2p and Healthtech Insurance

As a leading full-stack InsurTech company in Japan, justInCase envisions insurance to be interactive amid digital transformation and IoT advancement. Insurance premiums of Interactive insurance are pursued to be no longer static but turning to be more personalized and reasonably priced. In this presentation, justInCase's two flagship products, P2P Cancer Insurance and "Walk Your Way to Health" HealthTech Insurance, are introduced. Both products were firstly released in Japan.

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Powering Distribution Management
PM
Patrick Masi
Vertafore, Senior Product Manager

From the time you bring a producer on board to the end of the relationship, distribution management can be a tangled web of tasks, steps, and touchpoints. Patrick Masi, Vertafore Senior Product Manager, shows you how to stay connected to your distribution channels through Vertafore’s new solution, Sircon for Carriers. Quickly onboard new agents, view centralized producer and compensation data, and keep agents informed with an easy to use platform so you can accelerate time to revenue, manage risk, and increase efficiency in your organization. 

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Data Data Everywhere! How Are Insurtechs Harnessing the Potential of Data?
TB
Theresa Blissing
Asia InsurTech Podcast, Founder
YD
Yashish Dahiya
PolicyBazaar, CEO & Co-Founder

The first wave of InsurTech focused on serving the consumer and providing fast and convenient services by leveraging digital tools. Forward-thinking and adaptive insurtech brands have recognized the potential to leverage rich customer behavior data, opening new possibilities to more effectively manage risk – a step change that is altering relationships between insurers and the online insurance advisors & innovators. This fireside chat focuses on the ways and means for the online insurance space to leverage data to support insurers in their underwriting strategies and improve profitability for the insurer.

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Learn How the Bouchard Region for Marsh & McLennan Agency Finds Success Using Indio
MF
Michael Furlong
Indio Technologies, CEO & Co-Founder
JB
Justin Barnaky
Bouchard Insurance, a Marsh & McLennan Agency, Business Insurance Practice Leader

Learn how the Bouchard region for Marsh & McClennan Agency has fully automated their client data capture and application experience for their commercial lines business using Indio. In the words of Justin Barnaky of Bouchard Insurance, "We view Indio as the TurboTax of insurance."

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The Power of Transformational Thinking
GM
Greg Murphy
Instanda, EVP – North America

Greg Murphy, EVP for INSTANDA North America, is no stranger to digital transformation. In fact, he began his journey with INSTANDA as a client and experienced the power of INSTANDA's technology - leading him to leave a high-profile strategy role to join the company. He saw that through INSTANDA’s no-code technology, there is no need to embark on multimillion dollar legacy system swap outs to transform the insurance customer experience. You can go from product idea to implementation in weeks, not months or years. Join Greg as he changes the industry by transforming the approach to core systems.  

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Insurance Ecosystem and Value-Chain
MM
Mike McIntire
The Graham Company, CTO
TP
Tom Parsons
AmWINS Group, Head of Digital
JS
Jim Surchara
Amerisure Insurance, VP Innovation
WB
Wendi Bukowitz
The Cincinnati Insurance Companies, Director of Strategic Innovation

An agency, a wholesaler, and a carrier to discuss where opportunities lie for each of their respective areas of the insurance ecosystem. Listen to understand where the next great opportunities exist in the world of insurtech.

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Ping An’s ‘Ecosystem Approach’ To Insurance
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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