Event times are shown in EDT by default.

Schedule

Monday, October 19, 2020

- EDT
- EDT
Ping An’s ‘Ecosystem Approach’ To Insurance
Join Stream
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

- EDT
Lloyd's of London Transitions From Technology Design To Execution
Join Stream
MC
Michael Coles
Cedent, Managing Director
BC
Bruce Carnegie-Brown
Lloyd's, Chairman

“You are as young as you feel” says Lloyd’s Chairman Bruce Carnegie-Brown - which is a good line of thinking when you are at the helm of an almost 335 year old company. We sit down and talk about how COVID impacted Lloyd’s operations- the belief that some bespoke transactions will always need to be done in person. Also we dive into Carnegie-Brown’s thinking that today’s specialized product is tomorrow’s commoditized product.

- EDT
Church & Roost: A Partnership in IoT Heaven
Join Stream
RP
Roel Peeters
Roost Labs, CEO & Founder
RP
Rich Poirier
Church Mutual Insurance Company, CEO & President

For the last several years, Church Mutual Insurance has been deploying their CM IoT Sensor kits to thousands of houses of worship- church properties across the U.S.  See why they have been doing this and why this strategy has paid off by saving more than $30M in water leak and freeze claims. With church properties today being increasingly vacant with the impact of COVID-19, the opportunity to protect and monitor properties with connected technology is even greater. Roost’s unique Property Telematics solution is playing a key role in this strategy and is playing a key part in the program’s acceleration.

- EDT
Small Businesses = Big Learnings
Join Stream
JB
Jay Bregman
Thimble, CEO & Founder
JS
Jeremy Stewart
Angie's List, President

Real people looking for real professionals to help with their real home projects and sometimes problems - Angie’s List provides the platform for them to connect. And while they may serve small businesses the business boasts 15 million verified reviews on over 700 services. COVID shined the light on the need for small businesses to have coverage. Enter Thimble - an insurance provider for SMBs that provides flexible coverage. Hear how the partnership between Angie’s List and Thimble came to be and why it’s such a win for the small business insurance ecosystem.

- EDT
Remote Workforce & Returning to the Office
Join Stream
KS
Kenneth Saldanha
Accenture, Global Lead - Industry Sector, Insurance
K
Katherine Lavelle
Accenture, North American Talent & Organization Lead

Join Accenture as they discuss the results of their recent Insurance Return to Work survey where they surveyed 133 Insurance CIO/COO and CHROs or their direct reports. The report shines a light on how insurance executives feel their company was prepared for the shift to remote work, and how they feel about it moving forward, and highlights some key disparities within the C-Suite with the future of remote work and what needs to be done to make it successful.

- EDT
Life Insurance Executive Insights: Major Factors Determining PAS Modernization Success Or Failure
Join Stream
DN
David Nicolai
Equisoft, VP, Insurance Solutions
TH
Tanya Ho Wai
Oracle, Senior Director, Insurance Products
RM
Rob McIsaac
Novarica, EVP, Research & Consulting
AM
Alec Mendez
Equisoft, Sales Consultant, USA

Join experts from Equisoft, Oracle and Novarica as we join forces for this informative session that reveals how industry leaders are successfully approaching modernization. Learn where insurers are in their modernization journey, and transformation strategies that will inspire your own path forward.

- EDT
Teamwork Makes The Dream Work When It Comes To Risk
Join Stream
MG
Mike Greene
Hi Marley, CEO & Co-Founder
MB
Mary Boyd
Plymouth Rock Assurance, CEO & President

As our industry looks to the future and sees existential challenges and opportunities ahead, insurance leaders are moving faster, taking on more risk and seeking new kinds of partnerships - we can’t go it alone. Plymouth Rock Assurance and Hi Marley teamed up earlier this year to use intelligent text messaging to manage auto insurance claims. Hear about this partnership and what the biggest threats auto carriers need to have on their radar.

- EDT
A Decade of Disruption and the Journey Ahead
Join Stream
BW
Brad Weisberg
Snapsheet, CEO & Founder
KN
Kyle Nakatsuji
Clearcover, CEO & Founder

From building a new insurance company from scratch to being an insuretech before it was even a word. Hear from two leading insuretech leaders on their lessons learned. Learn how their pioneering approaches to auto insurance claims management are shaping the future of the industry. Bonus: Don’t miss their big bets for what’s coming next and what the industry shouldn’t ignore.

- EDT
- EDT
Insurance Infrastructure to Keep Pace With Accelerating Change
Join Stream
SH
Sean Harper
Kin Insurance, CEO & Co-Founder

Kin Insurance named one of the ten most innovative finance companies of 2020 by Fast Company is living up to that name. Coming off a $35 million Series B round in August the co-founder and CEO takes the ITC stage to talk about how his company is built differently- able to respond to change faster. Time is always of the essence when you are talking about home insurance in catastrophe-prone regions like Florida and California. Learn how they are able to move and react to serve homeowners.

- EDT
The 2021 Life Insurance Super Stack
Join Stream
DY
Dustin Yoder
Sureify, CEO

This presentation will give an in-depth analysis of the emerging core technical stack needed for 2020 and beyond. The forum will include a dive into everything from omni-channel awareness and marketing, to end-to-end customer experience modules, API layers, big data, cross platform analytics and the claims process. This presentation will look at what is needed today and what will be needed in the future for life insurers of all sizes and types in a post-Covid world.

- EDT
The Customer is Always Right: Especially Post Covid
Join Stream
AH
Assaf Henkin
Sproutt Insurance, Co-Founder, President, COO

Recent global events have changed customers' expectations for a complete digital life insurance buying process. The evolution from the traditional agent network to digital, that our insurance carrier investors believed will take quite a few years and will be gradual, has "jumped" forward several years within the last few months. In order to compete in this new world companies will need to create effective digital journeys, use more data instead of medical exams, and develop predictive models in order to better understand customer needs and provide the best solution. The train has left the station and there's no going back!

- EDT
The Great Forms Rewrite
Join Stream
CC
Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

EDT (Day 1 of 2)
Why Sell Software When You Can Own Distribution
SL
Spike Lipkin
CEO & Co-Founder, Newfront

Newfront is the fastest growing insurance brokerage in the nation, combining insurance experts with proprietary technology that makes the insurance process less cumbersome, more transparent, and more effective for its clients and brokers. Spike's presentation will provide an overview of the business and its platform.  

Tuesday, October 20, 2020

EDT (Day 2 of 2)
Why Sell Software When You Can Own Distribution
SL
Spike Lipkin
CEO & Co-Founder, Newfront

Newfront is the fastest growing insurance brokerage in the nation, combining insurance experts with proprietary technology that makes the insurance process less cumbersome, more transparent, and more effective for its clients and brokers. Spike's presentation will provide an overview of the business and its platform.  

- EDT
Lloyd's of London Transitions From Technology Design To Execution
Join Stream
MC
Michael Coles
Cedent, Managing Director
BC
Bruce Carnegie-Brown
Lloyd's, Chairman

“You are as young as you feel” says Lloyd’s Chairman Bruce Carnegie-Brown - which is a good line of thinking when you are at the helm of an almost 335 year old company. We sit down and talk about how COVID impacted Lloyd’s operations- the belief that some bespoke transactions will always need to be done in person. Also we dive into Carnegie-Brown’s thinking that today’s specialized product is tomorrow’s commoditized product.

- EDT
Ping An’s ‘Ecosystem Approach’ To Insurance
Join Stream
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

- EDT
It’s a Match: What Happens When a Legacy Brand Meets A Digital Start-up
Join Stream
AO
Alison O'Hair Arzeno
Assurance, Chief Data Scientist
CL
Charles Lowrey
Prudential, Chairman & CEO

The acquisition of Assurance IQ by Prudential Financial a year ago seemed like an unlikely pairing – but only at a glance. Prudential, a Fortune 50 global financial services firm, was founded as a mutual insurance society in Newark, NJ 145 years ago. Assurance IQ is a Seattle-based start-up founded in 2016 and built in the Cloud. In this session, Charles Lowrey, Chairman and CEO of Prudential, and Allison Arzeno, Chief Data Scientist of Assurance IQ, explain how their companies united around a common mission to bring access to financial services to more people across the socio-economic spectrum and how their juxtaposition creates a powerful match. Scaling a trusted legacy brand and leveraging the power of data science, learn how Prudential and Assurance are breaking down barriers to meet the unmet financial needs of millions of customers.

- EDT
The Great Forms Rewrite
Join Stream
CC
Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

- EDT
Bypassing the Traditional Channels of Insurance To Protect the Gig Economy Riders (duplicate)
Join Stream

Learn how a full European digital insurer, a digitally native insurtech and one of the hottest scale-up bypassed the traditional channels of insurance to protect the GIG economy riders. The panelists will address their respective role in the value chain and explain how they were able to successfully launch the same operation in 7 European countries.

- EDT
Selling insurance to the next 3.5 billion people
Join Stream
RL
Richard Leftley
Micro Insurance Company, Executive Vice President

More than 95% of people in emerging countries still do not have insurance, a huge untapped 3.5bn person market. Reaching these people is a challenge of overcoming consumer apathy through the use of a frictionless customer journey and a B2B partnership approach that leverages on the trust and payment mechanism of telco’s, banks and ride hailing platforms. A leader with over 20 years’ experience, Richard Leftley shares his experience of reaching tens of millions of people with insurance for the first time and what is needed if we are going to reach the next 3.5 billion people.

- EDT
AMA / Roundtable Majesco
DG
Denise Garth
Majesco, Chief Strategy Officer
MS
Manish Shah
Majesco, President and Chief Product Officer
PK
Prateek Kumar
Majesco, EVP Global Sales
- EDT
In the Entrepreneur Seat
Join Stream
LP
Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
SA
Shellye Archambeau
MetricStream & Author, Fmr. CEO

She is Unapologetically Ambitious and not afraid to admit it - that also happens to be the title of her new book. Hear how the Shellye Archambeau, former CEO of  MetricStream, a Silicon Valley-based, governance, risk, and compliance software company that enables corporations to improve their business operations through better risk management across the enterprise took risks, broke barriers and created success on her own terms. She will share key takeaways and actions to increase the odds of achieving personal and professional goals.

- EDT
From 1 To 0 - Future Back for Insurance Innovation (duplicate)
Join Stream
YY
Young Yang
ZA Tech, General Manager, ASEAN Business
PT
Peter Tay
NTUC Income, Chief Digital Officer
TD
Tom Duncan
Grab, Head of Insurance
AT
Aaron Tan
Carro, CEO & Founder

Undoubtedly COVID has sped up the progress of digital transformation for all industries, including Insurance. However it still remains a question mark how every of us should actually execute on step “0” and make “digital” also sustainable. We will discuss and share, what’s the behind story for their adventures of Insurance innovation, and how these innovations can benefit end users by adopting the principle: “Customer & Ecosystem Centric”.

- EDT
The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
Join Stream
RM
Rohit Mahna
Salesforce, SVP & General Manager Financial Services
RG
Robert Goodman
Pacific Life, VP, CRM Program Owner
IS
Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
JC
Jim Carroll
Futurist & Author
BB
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

- EDT
A Better First Notice of Loss Process Using Smart Communications
Join Stream
BL
Brian Lee
Smart Communications, VP, Technology

In this demo we will walk through a first notice of loss using the Smart Communications platform. With intelligent questioning to collect information, a data integration framework that leverages your existing investments, workflow capabilities allowing you to route the collection of information, and utilizing our enterprise grade document generation, we help you provide an all-around better customer and agent experience while remaining compliant and secure.

- EDT
David and Goliath - the Israeli Insurtech Version
Join Stream
NR
Neta Rozy
Parametrix, CTO & Co-Founder
TM
Tomer Michaeli
Viola FinTech, General Partner
IA
Ilanit Adesman
KPMG Israel, Financial Risk Management & Insurtech Lead
YD
Yinnon Dolev
Sompo Digital Lab Tel Aviv, CEO

In this session we will discuss how come insurtech capital investments are down if the available market is growing, is there room for innovation, how can startups beat insurance companies or partner with them and the impact of the Israeli ecosystem on the global insurance industry.

- EDT
Next Insurance: What's Next?
Join Stream
AR
Andrew Rear
Digital Partners, a Munich Re Company, CEO
GG
Guy Goldstein
Next Insurance, CEO & Co-Founder

Next Insurance started as an agency but what they slowly realized is it’s hard to deliver for the customer and to do it in a profitable way. Too many things they couldn’t influence - couldn’t sell the way they wanted and couldn’t deliver the way they wanted. Fast forward to today where they are fully vertically integrated. Next’s CEO talks about their journey over the last 4 years and why the small things matter and are magical for this unicorn.

- EDT
Transforming Life Insurance to Help Customers Live Longer, Healthier Lives
Join Stream
KC
Katherine Chiglinsky
Bloomberg News, Reporter
BT
Brooks Tingle
John Hancock Insurance, CEO & President

This session discussed the impact of COVID-19 on the life insurance industry and the strides John Hancock has made toward digitizing and simplifying the purchasing experience to better serve customers. The discussion will also cover the company’s recently announced venture with Amazon – highlighting the importance of collaborating with innovative tech partners to offer personalized solutions that ultimately help customers live longer, healthier lives.

- EDT
AMA / Roundtable Smart Communications
Join Stream
PT
Phil Thomas
Smart Communications, Senior Sales Executive
AC
Andrew Cortright
Smart Communications, Senior Solutions Architect
- EDT
Fireside Chat: Even in the First Miles of the Cloud Marathon, the Keys to AXA’s Successful Transformations Become Apparent
Join Stream
AJ
Anthony Jacob
Amazon Web Services, Global Business Development Lead - Insurance
AS
Ash Shah
AXA, Global Programs Director

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

- EDT
The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
Join Stream
RM
Rohit Mahna
Salesforce, SVP & General Manager Financial Services
RG
Robert Goodman
Pacific Life, VP, CRM Program Owner
IS
Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
JC
Jim Carroll
Futurist & Author
BB
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

- EDT
It's a Match! What Insurtechs Should Do for Successful Collaboration with Insurance Carriers
Join Stream
TS
Tapan Singhel
Bajaj-Allianz General Insurance, Managing Director

As we all know traditional insurance is complex, lengthy and paper driven while digital insurance looks to be simple, personalized, quick and keeps people connected. Bajaj Allianz General Insurance is on a journey to be a digital first insurer for their 140 million customers. Started 19 years ago in India they regard insurance as more than just a subject matter of solicitation. They see it as a commitment to building engaged relationships through solutions that help our customers live confidently. Learn more about how they have collaborated with insurtechs and the joint venture of Bajaj Finserv and Allianz SE that resulted in Bajaj Allianz General Insurance.  

- EDT
Innovation: Measuring the Immeasurable
Join Stream
EI
Edin Imsirovic
A.M. Best, Associate Director

Given the pace and magnitude of technological and societal changes, innovation is becoming increasingly critical for the insurance industry and the insurance industry agrees! Who's got the most innovative lines of Business? Is innovation only key for large companies? And is innovation global? Get the answers to these questions only from one of the most respected names in insurance ... A.M. Best.

- EDT
Reimagining Insurance Innovation with Insurtechs and the DXC Assure Digital Platform
Join Stream
FS
Faisal Siddiqi
DXC Technology, Chief Technologist for Innovation and Ecosystems
JB
Joe Benson
DXC Technology, Claims Offering Manager Insurance
MK
Mary Kaye Korzun
DXC Technology, Solution Architect, Insurance Industry Software and Solutions
PK
Phil Karecki
DXC Technology, CTO, Americas Insurance

See innovation in action as we showcase how DXC and our ecosystem developers have joined together to provide next-generation integrated solutions built on the DXC Assure Digital Platform that enable speed to market, better customer engagement, innovation and efficiencies. This session will: demonstrate business solutions that are already helping our customers accelerate the pace of change, highlight our DXC Invitational insurtech challenge winners and show how Ohio Mutual Insurance Group has approached their digital journey to improve claims department efficiencies.

- EDT
Cyber Insurance 2.0 with Cowbell Cyber
Join Stream
TC
Trent Cooksley
Cowbell Cyber, Co-Founder & COO
RG
Rajeev Gupta
Cowbell Cyber, Co-Founder & CPO

Rate, quote and bind customized cyber policies in 5 min with Cowbell. Cowbell Cyber makes cyber insurance 2.0 a reality with the first vertically-integrated cyber insurance solution. Combining outside-in and inside-out data with AI-powered risk modeling and underwriting, Cowbell issues industry-specific and customizable cyber policies in minutes. Cowbell Factors, a set of proprietary multi-variant risk rating factors, are compiled in real-time, anchoring the underwriting process in unbiased data and allowing for immediate binding. Policyholders benefit from a transparent buying experience, a policy tailored to their unique needs, and value on day one with recommendations to remediate identified risks.

- EDT
CXOs: Providing the Best (Digital) Experience
Join Stream
GH
Gary Hoberman
Unqork, CEO & Founder
LM
Lee Ann Murray
ManuLife, CIO Global Wealth & Asset Management Technology
BZ
Bill Zielinski
Travelers, SVP, CIO Personal & International Insurance
MT
Michele Trogni
Operating Partner, Eldridge Industries

There is no company, no industry that can get away with a bad digital experience. Addressing why digital resilience is a must on our virtual stage are two leaders in the insurance space. Also they will address how admired CXO's are driving the future of tech in their enterprises, and are called out as rare breeds.These titans of the industry are leading the way, while beating out their peers in the market.

- EDT
How Insurtech Is Impacting Complex P&C
Join Stream
DA
Drew Aldrich
American Family Ventures, Managing Director
LV
Linda Ventresca
AXIS Capital, Chief Strategy Officer
JR
Jay Rajendra
Arch Capital, Chief Strategy and Innovation Officer
CO
Carla Owens
Markel, Chief Digital Officer

Specialty lines - what makes them different? They are low volume and high expertise - a VERY different animal then the rest of insurance. To innovate you’ve got to do it in a complex ecosystem but that doesn’t mean it’s not possible! Specialty tends to take products to market first and is known for creativity for solving people’s problems. It’s an exciting time in this space hear why!

- EDT
On the Road to the Future! Transformation by Data, Partnerships and Ecosystems
Join Stream
TS
Tak Sato
MS&AD Ventures, Managing Partner
PP
Prash Pandit
IAG Firemark Ventures, Managing Director
NS
Nadia Suttikulpanich
Muang Thai Life, Head of Fuchsia Innovation Center
YG
Yady Guitana
Traveloka, Head of Partnerships

Join us for a conversation with top innovators from insurance industries as well as from tech-giants. From data analytics, embedded insurance, partnerships and ecosystems, what will the future hold? How will the industry transform as big tech enters the market?

- EDT
Beyond The Tipping Point For Digital Transformation in APAC Life Insurance
Join Stream
RB
Rana Biwas
Equisoft, VP, Wealth & Insurance Solutions, APAC
AD
Alan Dulin
Oracle, Global Head of Insurance Solution Consulting, Financial Services Global Business Unit
PN
P. Nandagopal
Insurance Inbox, Founder
NS
Naintara Shay
Oracle, Sales Director, Insurance and Healthcare, Financial Services Global Business Unit

Join regional industry experts from Equisoft, Oracle, and Insurance Inbox as they examine critical carrier strategies for accelerating digital transformation in APAC. Get exclusive insights into how to implement integrated digital tools that create superior agent and customer experiences, as well as best practices for modernizing core legacy systems. 

- EDT
Covering Man’s Best Friend Differently
Join Stream
BM
Brian McLoughlin
MTech Capital, Partner & Co-founder
SM
Steven Mendel
Bought By Many, CEO & Co-founder

Man’s best friend (as well as cats and birds and turtles) need insurance coverage too. And just like their human owners they want simple, easy, customizable insurance. Enter Bought By Many who is at the forefront of fintech innovation in the UK and changing the way pet owners have coverage by tapping into research and the real needs of actual pet owners. The CEO shares perspective on the current landscape and the future of insurance for Fido!

- EDT
AMA / Roundtable Cowbell Cyber
Join Stream
CT
Caroline Thompson
Cowbell Cyber, Head of Underrwritting
TC
Trent Cooksley
Cowbell Cyber, Co-Founder & COO
RG
Rajeev Gupta
Cowbell Cyber, Co-Founder & CPO
ID
Isabelle Dumont
Cowbell Cyber, VP of Market Engagement
- EDT
Cutting to the Core of Innovation
Join Stream
DW
Dan White
Ninety, Managing Partner
Sd
Stefaan de Kezel
Ageas, Group Innovation Director
SZ
Steven Zuanella
Generali, Group Chief Digital & Innovation Officer

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

- EDT
Reducing the Cost and Risk of Alzheimer's
Join Stream
EK
Elli Kaplan
Neurotrack, CEO & Co-Founder

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

- EDT
Driving Intelligence at the Speed of Innovation
Join Stream
BC
Brian Cartwright
Microsoft, Insurance Industry Executive
JS
Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

- EDT
Digital Distribution with IVANS Submissions
Join Stream
KH
Kathy Hrach
IVANS, Sr. Director Product Management

Whether you’re an insurer, agent or policyholder, you are without a doubt familiar with the pain of current commercial lines submissions process due to its difficult, time-intensive logistics. As a technology provider, IVANS is in a unique position to drive conversation – and solutions – to solve this industry-wide challenge in a collaborative way. Learn how we are tackling the technology gaps – from submissions to servicing – within the commercial lines process.

- EDT
The Shape of Data to Come
Join Stream
CL
Christopher Longano
Carpe Data, Product Solutions Consultant

Insurance has entered a new era in data where relevant information is growing exponentially and changing constantly, yet it’s often presented in a way that's wholly unusable for most insurance carriers. In this session, explore the forces shaping the commercial insurance industry and how some carriers are embracing new challenges as opportunities for transformation and competitive edge.

- EDT
The Future of Insurance is, Culture?
Join Stream
BF
Bryan Falchuk
Insurance Evolution Partners, Founder & Managing Partner
DD
Douglas Dirks
Employers Holdings Inc, CEO & President
VS
Vern Steiner
California State Compensation Insurance Fund, CEO & President
MR
Mark Russell
Ohio Mutual Insurance Group, CEO & President

What really defines the future of insurance is not technology ...It’s culture. The values, employee engagement and belief in a path forward that includes leadership being open to change are what separates the future winners from those left behind. Learn the first-hand lessons three carriers have lived to transform their 100-plus-year-old organizations from the CEOs who helped them get there.  

- EDT
How Hackathons Will Change Your Business
Join Stream
TA
Tim Attia
Slice Labs, CEO & Co-Founder

In April 2020, Slice launched Slice from Home and began offering Virtual Hacakthons to ideate, ask questions, and get insights with the goal to help insurers or tech companies with any immediate digital needs. Over the past few months, Slice has had many successful hackathon sessions focused on dynamic protection services for mobility, machine learning, and digital distribution – to name a few. Watch this to dive into a bit more of what Slice is doing and how they're helping insurers quickly launch fully digital products into today’s ecosystems.

- EDT
Beyond Culture and Re-Skilling in a Digital World
Join Stream
HT
Hugh Terry
The Digital Insurer, Founder
SR
Sara Roberts
Kettlewell Consulting, Founder & Principal Consultant
MN
Malini Nagaria
The Digital Insurer, TDI Academy Programme Director Global / Europe
SP
Simon Phipps
The Digital Insurer, Founder

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many.'

- EDT
Driving Intelligence at the Speed of Innovation
Join Stream
BC
Brian Cartwright
Microsoft, Insurance Industry Executive
JS
Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

- EDT
- EDT
Covid-19 Accelerating the Digital Transformation of Insurance
Join Stream
EM
Eric Maloney
Blue Prism, Director of Strategy – Advisory Partners

The challenges of Covid-19 increased the value and necessity of embracing digital transformation. Core to that effort, would be to adopt and employ an automation platform that is capable with autonomous automation and human in the loop interaction. Learn 5 key things you need to consider to make sure your business can manage and succeed in an ever changing world.

- EDT
Bridging Systems
Join Stream
NA
Nasser Aftab
Phonexa, Director of Business Development
TG
Tiara Gazarian
Phonexa, VP, Onboarding and Implementation

How well is your marketing performing? Could it be doing better? These are vital questions for insurance companies. While there are various options for measuring performance, no one platform has brought together multiple channels with advanced reporting options quite like Phonexa. In this demo, learn what it means to get visibility over every aspect of your campaigns for calls, web leads, emails, and more. Explore how optimization and analytics features can help you earn more from your efforts and scale your business. See the differentiators that can lead to writing more policies, with this first look at the Phonexa platform.

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Building a Capital Strategy as an Insurtech
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JS
John Swigart
Pie Insurance, CEO & Co-Founder

Insurtechs are different from other startups in that they need funding for more than just operations - they also need to have sufficient capital in their balance sheets to back up the risk that is inherent to the insurance industry. Insurtechs have largely struggled to raise the large sums of capital needed, so they need to think creatively to solve this challenge. Pie’s presents its approach - you might find it pretty sweet!

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Innovation From Within: Launching a Startup From Within a Corporate
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YB
Yaron Ben-Zvi
Haven Life, CEO

Launching a startup within a large, corporate insurer can and should be done. Others may say don't bother, but there’s many reasons why you should, including the fact there is a LOT to be learned along the way. One success story that did, shares advice on how to thrive - what to be intentional about, where the collaboration should be and why it pays to start small.

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Innovation: Measuring the Immeasurable
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EI
Edin Imsirovic
A.M. Best, Associate Director

Given the pace and magnitude of technological and societal changes, innovation is becoming increasingly critical for the insurance industry and the insurance industry agrees! Who's got the most innovative lines of Business? Is innovation only key for large companies? And is innovation global? Get the answers to these questions only from one of the most respected names in insurance ... A.M. Best.

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M&A: Why Every InsurTech Should Be Considering It
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AJ
Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

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The CMT Advantage: Define Your Telematics Roadmap With the Global Leader
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HB
Hari Balakrishnan
Cambridge Mobile Telematics, Founder & CTO

This session will demonstrate what makes CMT the leader in insurance telematics and more importantly how that directly benefits its partners. You will learn what best-in-class telematics really is about. Data analytics, IoT device choices, insurance business models and the rise of mileage based programs, the 5 key factors that make a mobile insurance app work for its users and the innovation roadmap insurers can expect will all be covered!

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Salesforce + Vlocity: A Purpose-Built End-to-End Digital Platform for Insurance
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KU
Kelly Utley
Salesforce, Senior Director Product Marketing Financial Services & Insurance

Salesforce’s strength in front-office CRM applications is now end-to-end with the addition of Vlocity's digital-first, no-code middle-and back-office processes to offer the first and only digital platform purpose-built for Insurance. Kelly Utley, Sr. Director of Insurance Product Marketing at Salesforce, will virtually walk you through the Vlocity + Salesforce Customer 360 for Insurance; her goal to inspire both Carriers and Distributors with a practical demo of how the Salesforce platform + Vlocity can accelerate product innovation, increase success of renewal programs, and automate service and claims experience.

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Innovate, Collaborate, Grow: How OneDegree Has Gone From Zero To One in Asia
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AL
Alex Leung
OneDegree, Co-Founder

OneDegree is a fast growing insurtech company with a presence across Asia and the first virtual insurer in Hong Kong. In this session, we will share the OneDegree story, how the company is making an impact on Asia's insurance sector, the hiccups, regulatory processes and all we have learnt!

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Leveraging Artificial Intelligence to Speed Innovation
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Attila Toth
Zesty.ai, CEO & Founder
KD
Kumar Dhuvur
Zesty.ai, Founder & Head of Product

Artificial intelligence is at a tipping point. The AI of today is akin to the internet of the 1990s. It will have a massive impact on the way we live, work, and assess risk. For decades, carriers have been leveraging statistical models to understand risk on a regional level. However, that practice is falling short when it comes to managing risk in our rapidly changing world. Artificial Intelligence offers an opportunity to understand risk on the property level, drastically reduce exposure, increase customer satisfaction, and deal with an increasing number of catastrophes. 

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Deploying insurtech in ILS, 2004-2020
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Pascal Karsenti
Nephila, Dir. Research & Technology

Nephila is better known for its financial technology innovations including the first ILS (insurance-linked securities) manager in 1997, the first collateralized reinsurance vehicle in 2003, or the first ILS MGA in 2015. This presentation discusses some of the lesser-known but equally important technological factors powering our growth, with a particular focus on early adoption and large-scale deployment of what is now known as insurtech.

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Modern Transformation
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LP
Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
AK
Andreas Kleiner
American Modern Insurance Group, CEO & President

American Modern is a widely recognized, national leader in the specialty insurance business with experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market.  Recently they added pet health coverage to their lines of business. We sit down with the CEO to talk about the company’s position as part of Munich Re and how both are utilizing innovation both globally and locally. Specifically we dig into aspects of innovation that have been part of American Modern’s transformation such as telematics, the use of data hunters to ensure data quality, and robotics product automation, among their platform migration and others.

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Modern Transformation
Join Stream
LP
Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
AK
Andreas Kleiner
American Modern Insurance Group, CEO & President

American Modern is a widely recognized, national leader in the specialty insurance business with experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market.  Recently they added pet health coverage to their lines of business. We sit down with the CEO to talk about the company’s position as part of Munich Re and how both are utilizing innovation both globally and locally. Specifically we dig into aspects of innovation that have been part of American Modern’s transformation such as telematics, the use of data hunters to ensure data quality, and robotics product automation, among their platform migration and others.

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Ensuring Insurability: Quantifying Epidemic & Pandemic Risk
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NM
Nita Madhav
Metabiota, CEO

According to the World Economic Forum, epidemics are a top global economic risk and forecasted to cause $570 billion in average annual loss, rivaling climate change. That’s a big statement and a big loss. Enter Metabiota, an epidemic risk modeling company. Hear what’s been lacking when it comes to insurability when it comes to pandemics and what tools are needed. Metabiota believes that scientific knowledge empowers decision-making and it strives to make the world more resilient to epidemics.

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What Makes Southeast Asia Different? An Insurtech VC's Insights
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KD
Kayvon Deldar
Plug and Play, Program Head, Singapore Insurtech and Fintech
JP
Jinesh Patel
Integra Partners, Partner

Looking at the backdrop of investment in Southeast Asia Insurtech has taken less than 10% of all capital. Why, we wondered? Hear an early stage (Seed to Series B) investor’s perspective on why this region in particular is under-invested and under-resourced and how both these factors are creating opportunities.

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Business Interruption: A Key Driver of Growth for the Cyber Insurance Market?
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MM
Michael Millette
Hudson Structured Capital Management, Managing Partner
MT
Michael Tannenbaum
Chubb, EVP Financial Lines
PM
Pascal Millaire
CyberCube, CEO

Business Interruption is a significant loss driver across P&C, with catastrophic potential for cyber BI. To remain relevant, the insurance industry needs to consider extreme events across lines of business and focus on developing meaningful cover for cyber disruption attacks  Cyber BI is not a 'future issue', but important for insurers to address this right now. So, let’s talk about it!

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Human Centered Design in Life Insurance
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EY
Elizabeth Yenko
New York Life Ventures, VP Innovation

In this presentation, tune in to hear about how Human Centered Design, also known as Design Thinking, can work in an insurance company.  You’ll learn about how to start, how to adjust your program to fit your corporate culture, and different ways in which you can use this approach to help your employees be more innovative and customer-centric.  

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It's Time to Co-Create
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PW
Phil Walker
iptiQ Americas, CEO

Customers' expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great leadership, cultural change, and carriers and platforms coming together to create new possibilities. The hot word in the industry is "co-creation"—and now's the time to do it. Join iptiQ Americas to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to "win" and thrive through change.

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Why Is Life Insurance So Unloved?
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JH
Jamie Hale
Ladder, CEO & Co-Founder

Life Insurance is love in action. If that’s true then why is it so unloved? It seems the industry has lost the soul of life insurance. Ladder is looking to get back in the life insurance love game! Straight-forward term policies, priced fairly, flexible and entirely digital. Sounds like a dream - alas like anything worthwhile it has had its ups and downs. Learn from them how to win customers, accumulate data to validate its models, unleash growth and bring the love back!

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AMA / Roundtable Smart Communications
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JP
Jon Post
Smart Communications, VP, Client Solutions & Alliances Asia
AC
Alvyn Cheang
Smart Communications, Presales Consultant
NB
Neville Braganza
Smart Communications, Marketing Manager, APAC
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Be as Digital as You Need. Right Now.
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VK
Vinod Kachroo
SE2, President & COO

The current global pandemic is fundamentally changing how we live, work, and function.  The pandemic is accelerating the digital shift at life and annuity insurers.  In this new normal, what is the future of life and annuities industry? How can you simplify insurance for the next-generation of customers? How do you enable your current distribution channels to embrace digital technologies? Watch Vinod Kachroo, President & Chief Operating Officer at SE2 as he share his views on these topics and on what insurance carriers can do to quickly enable these needs of distributors and end-consumers while also accelerating innovative product launches.

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Harnessing Data to Drive Personalized Insurance Offerings for SMBs
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MD
Mitch Doust
Cover Genius, COO of the Americas
MC
Mauricio Comi
Intuit, Head of Small Business Insurance

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

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Cutting to the Core of Innovation
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DW
Dan White
Ninety, Managing Partner
Sd
Stefaan de Kezel
Ageas, Group Innovation Director
SZ
Steven Zuanella
Generali, Group Chief Digital & Innovation Officer

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

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Transforming the Insurance Experience for the “Made for Me” Economy
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AE
Adam Edelstein
Munich Re Specialty, COO
BN
Ben Noble
Erie Insurance, VP, Experience
MY
Marty Young
Buckle, Co-Founder
JC
James Carlucci
ValueMomentum, SVP Insurance

The digital economy is a “made for me” economy. Customers are rewarding providers who understand them well and provide experiences, products and services tailored to their needs. In this panel discussion, you will gain perspectives from three leaders who are actively engaged in transforming how value is delivered to the customer. Hear insights on: honing in on the customer needs and the experiences they seek; overcoming cultural challenges of innovation; and harnessing technology to transform how value is delivered to the customer. 

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Everybody Get Onboard: A Conversation About Igniting Networks to Deliver Differentiated Customer Experiences
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JV
Jason Verlen
CCC Information Services Inc, SVP, Product Management
DC
Deniz Cultu
McKinsey & Company, Partner
JH
Jen Hebert
Root Insurance Company, VP, Emerging Technology

In recent months, companies accelerated their use of digital tools and pivoted to new interaction models to meet the changing expectations of consumers, creating new pressure to develop a sustainable way to reimagine the customer journey. Insurance processes are ripe for disruption. Carriers face data challenges, fragmented views of their customer, and time consuming, heavily manual processes. And externally, they need to collaborate with a vast ecosystem of partners to meet customer needs. However, these challenges are not insurmountable. Join these thought leaders to discuss the role data and network play in delivering a complete view of the consumer and differentiated customer experiences.

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Flood, Fleet, and Filings: Delivering Products to Market in an Era of Profound Disruption
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NW
Nancy Watkins
Milliman, Principal & Consulting Actuary
AR
Ananth Rani
Azuga, CEO & Co-Founder
PB
Peggy Brinkmann
Milliman, Principal & Consulting Actuary
JW
Jim Watje
Wright National Flood Insurance, Senior VP, Private, Flood

Some of the most profitable product opportunities exist in challenging markets. But roadblocks such as lack of data, market feasibility and regulatory red tape can hinder insurers, start-ups, and MGAs from launching successfully.  This conversation showcases three case studies – in flood insurance, commercial fleet management, and advanced admitted products – that demonstrate how technology solutions and creative approaches can deliver new products to market quickly, and at scale.  

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How Insurtech and Fintech Positively Impacts Humanity, a VC Perspective
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TW
Tiffine Wang
MS&AD Ventures, Partner

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

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Tencent’s Insurance Platform, WeSure: Reimagining China’s Insurance Market
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AL
Alan Lau
WeSure, Chairman
RC
Rob Collins
ITC Asia, Consultant

China’s social network giant, Tencent is ranked number 7 among the most valuable big tech companies in 2020 by market capitalization. Alan shares his views on leveraging the unique distribution opportunity that Tencent’s ecosystem presents with its 1 billion active users. He gives his perspective on foreign insurers in  China, the recently launched health and wellness WeFit program, where WeSure plans to extend its insurtech footprint, and more.  He will be interviewed by Robert Collins, a consultant to InsureTech Connect Asia and CEO and founder of Crossbordr Insurance. 

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How Insurtech and Fintech Positively Impacts Humanity, a VC Perspective
Join Stream
TW
Tiffine Wang
MS&AD Ventures, Partner

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

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Insurtechs: Opportunities Not Threats
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PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
CM
Christian Mumenthaler
Swiss Re, Group CEO

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.

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Healthtech Meets Insurtech: Designing a Brighter Future for Insurance and Investment Opportunities
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SN
Sherry Ngai
HKSTP Ventures, Manager
RC
Ryan Collins
MassMutual Ventures, Managing Partner
RW
Raymond Wong
HKSTP Ventures, Head of Investment

What are the recent trends of Healthtech in insurance and why insurers are increasingly searching and adopting for HealthTech solutions? How HealthTech will design a brighter future for Insurance? What investors are looking for from a healthtech startup? What does the healthtech and insurtech startup ecosystem look like in Hong Kong and Singapore? In this session, we invited 2 renowned healthtech and insurtech investors in Asia to share with you the latest trends and insights in healthtech and insurtech.

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Health Insurance During the Pandemic
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EB
Eric Byunn
Centana Growth Partner, Partner
VM
Virgil Miller
Aflac Group, EVP, COO, Aflac U.S.; President
TW
Ty Wooldridge
Aetna Senior Supplemental Insurance, CEO & President

With over 33 million confirmed cases of COVID-19 globally businesses are shutting at record rates and with that economic destruction comes the loss of health benefits. Some experts predict tens of millions of people could lose job-based insurance by the end of the year in the United States alone. Hear from Aetna and Aflac how the pandemic impacted operations as well as sparked innovation and opportunity to provide coverage to those without and improve efficiency.  

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Insurance in the Age of E-Commerce
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BG
Brandon Gell
Clyde, CEO & Founder

Gone are the days of committing to insurance policies that have long-term implications and recurring payments. In the age of e-commerce, insurance purchase funnels are inextricably linked to the checkout funnel, and there are a multitude of “single-use” policies for all types of e-commerce purchases. Learn how the explosion of e-commerce has in turn created new insurance products and shifted how insurance is bought and sold.

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Beyond Culture and Re-Skilling in a Digital World
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HT
Hugh Terry
The Digital Insurer, Founder
SR
Sara Roberts
Kettlewell Consulting, Founder & Principal Consultant
MN
Malini Nagaria
The Digital Insurer, TDI Academy Programme Director Global / Europe
SP
Simon Phipps
The Digital Insurer, Founder

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many'.

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Driving Intelligence at the Speed of Innovation
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BC
Brian Cartwright
Microsoft, Insurance Industry Executive
JS
Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

EDT (Day 1 of 2)
Solartis Insure – Our Policy Administration Platform Built From the Ground up on Microservice Architecture
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CM
Carol McKenzie
Solartis, VP Sales & Marketing

Policy administration technology has been the Achilles’ heel of insurance administration for way too long.  For years, we have all been looking to find a better way to implement, maintain and service our insurance products and customers.  So why have we been having so much trouble?   In this video, we look at the two major areas where insurance administrators are experiencing the most challenges and how Solartis is addressing them. 

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When Everyone’s Gone Digital, Can the Human Touch in Insurance Advice Survive?
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MT
Moshe Tamir
Axell, CEO & Founder
AA
Ankit Agrawal
InsuranceDekho, CEO & Founder
CR
Cleosent Randing
Pasarpolis, CEO & Founder
HD
Harprem Doowa
frank.co.th, CEO & Co-Founder

Never before has there been a greater need to digitally transform the insurance distribution world. The role of intermediary in other industries is completely changing.  The events of 2020 have propelled brokers and incumbents into the future where technology across the eco-system is critical to business operations. While incumbents have strategic advantages, for example scale and technical product expertise, digital solutions are best developed by digital natives. With the latest IPO of lemonade where investors value the full stack insurer model it is a great opportunity to discuss future the role of digital brokers and enabling insurance agency model in a digital world.

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Fireside Chat: Even in the First Miles of the Cloud Marathon, the Keys to AXA’s Successful Transformations Become Apparent
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AJ
Anthony Jacob
Amazon Web Services, Global Business Development Lead - Insurance
AS
Ash Shah
AXA, Global Programs Director

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

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The Human Side to Insurance
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MJ
Mee-Jung Jang
InsureTech Connect, President
MJ
Michael Jackowski
Duck Creek Technologies, CEO

From IPO to ITC! What an exciting year it’s been for Duck Creek. But it’s less about the ticker price and more about the human element. We dig in with its CEO to talk about the role of insurance in people’s lives. How can insurance help customers recover and rebuild in times of crisis and how can they take on risk to pursue their passions. Duck Creek might be 20 years old but they are just getting started!

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Climate Resilience - Floods
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AM
Alexander Milne
DIT, Head of Financial Services
JJ
Jonathan Jackson
Previsico, CEO
AR
Adam Rimmer
FloodFlash, Co-Founder
EH
Emma Howard Boyd
Environment Agency, Chair

Flood risk is a growing physical and economic challenge across the globe and is a key driver of the widening insurance protection Gap. The UK is no exception, join this expert panel to hear from two of the UKs most innovative insurtechs tackling the problem of flood risk, alongside the Chair of the UKs Environment agency, the agency responsible for the UKs flood response. They explore new innovations, technologies, and approaches to flood risk, the importance of collaboration across the public and private sector, and why the UK is a leading global centre in developing new approaches to flood resilience.

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Cloud and AI for Insurance – Bringing Value to Carriers and their Customers
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SG
Scott Guthrie
Microsoft, EVP Microsoft Cloud + AI Group

Scott Guthrie, Microsoft’s Executive Vice President of Cloud and AI will share how carriers and their customers are benefiting from Cloud and Artificial Intelligence. Learn how cloud solutions like Microsoft Azure are accelerating and driving digital transformation in the industry. Scott will share real world examples of how leading insurers are modernizing core systems and leveraging AI to delight customers and improve business operations. Scott shares his perspective on how organizations of all sizes will benefit from this innovative technology in the years ahead.

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DataRobot AI: Fastest Path to Value
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JF
James Foote
DataRobot, Account Executive

Insurers are racing to gain a competitive advantage with AI/ML. Watch as DataRobot's end-to-end AI platform operationalizes a state of the art model, predicting housing valuations beginning with raw data including text, images, and geospatial data. You can now scale your AI capabilities in-house for a fraction of the cost. You too can realize an up to 4% reduction in their expense ratio.

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The Role of Technology in NN’s Transformation
KM
Kevin McLoughlin
MTech Capital, Partner & Co-Founder
DK
David Knibbe
NN Group, CEO

CEO David Knibbe is on a mission to transform NN Group into a ‘customer centric, data-driven company.’ Learn what that means for David, how the company is using AI and data science, operational areas currently getting intense focus, and how NN engages with startups. This is an illuminating session for insurance executives and entrepreneurs looking for insight into how large, multiline carriers are using technology to drive strategic and operational change.  

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The Power of Transformational Thinking
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GM
Greg Murphy
Instanda, EVP – North America

Greg Murphy, EVP for INSTANDA North America, is no stranger to digital transformation. In fact, he began his journey with INSTANDA as a client and experienced the power of INSTANDA's technology - leading him to leave a high-profile strategy role to join the company. He saw that through INSTANDA’s no-code technology, there is no need to embark on multimillion dollar legacy system swap outs to transform the insurance customer experience. You can go from product idea to implementation in weeks, not months or years. Join Greg as he changes the industry by transforming the approach to core systems.  

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A Better First Notice of Loss Process Using Smart Communications
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BL
Brian Lee
Smart Communications, VP, Technology

In this demo we will walk through a first notice of loss using the Smart Communications platform. With intelligent questioning to collect information, a data integration framework that leverages your existing investments, workflow capabilities allowing you to route the collection of information, and utilizing our enterprise grade document generation, we help you provide an all-around better customer and agent experience while remaining compliant and secure.

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A Time for Change: Navigating the Future of Risk
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KW
Karen White
RMS, CEO
KD
Kean Driscoll
AIG, Chief Underwritting Officer, Property & Agriculture General Insurance

Our industry is undergoing a period of significant disruption on multiple fronts. We’re experiencing an unparalleled transition period triggered by a rapidly evolving exposure landscape, escalation of extreme catastrophe events, as well as advances in the application of technology and data analytics. This fireside chat will explore today’s dynamic risk landscape, lessons learned from past events, and how the industry can better tackle the future of risk through digital transformation and innovative technology solutions.

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AMA / Roundtable DataRobot
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BS
Bill Surrette
DataRobot, Lead Data Scientist
EK
Edward Kwartler
DataRobot, VP, Trusted Artificial Intelligence
QZ
Quncai Zou
DataRobot, Actuarial Data Scientist
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Experience Management in Insurance
Join Stream
GP
Gautham Pandiyan
Global Alliance Director
CY
Christopher Young
Adobe, Dir. Industry Strategy & Marketing Financial Services
NG
Noel Garry
IBM, Insurance Partners Lead - Euope & A/P
YM
Yoann Michaux
IBM, Senior Partner Global Business Services

Many insurance companies are looking to reduce expenses and optimize efficiency while improving customer experience. Successful carriers have begun to revolutionize the way they gather, understand and use customer data. But staying ahead of the competition is hardly the only reason to undertake a digital reinvention. The best reason for transformation is your customers. With limited touch points, the importance of gathering valuable experience data in a non-obtrusive manner and combining it with operational data is amplified. A modern digital environment with multiple access points offers convenience, efficiency, and ultimately, more satisfied customers.

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Up-Level to Profitable Growth: Target More Valuable Customers With Telematics
Join Stream
LJ
Lisa Jillson
Arity, Head of Marketing
TW
Tom Williams
National General, Dir. Countrywide Product Initiatives
SM
Sarah Main
WeatherBug, Director of Product
GW
Geoff Werner
Werner Advisory, Insurance Industry Expert

The reality is that most insurance companies struggle to find ways to grow profitably. Applying telematics data in innovative ways to marketing and acquisition can shift customer lifetime value and materially impact a company’s bottom line. Join our panel, which brings together telematics, insurance product, and mobile app experts to discuss the ways in which insurers can doing this through leading-edge technology platforms.

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Why Customer Experience Matters at State Farm
Join Stream
DO
Diane O'Hara
Medallia, VP, Solutions Principals
JF
Jon Farney
State Farm Mutual Automobile Insurance Company, SVP Treasurer & CFO
FA
Fawad Ahmad
State Farm, SVP & Chief Digital Officer - Enterprise Technology

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Listen as State Farm shares why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.

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Fireside Chat: Even in the First Miles of the Cloud Marathon, the Keys to AXA’s Successful Transformations Become Apparent
Join Stream
AJ
Anthony Jacob
Amazon Web Services, Global Business Development Lead - Insurance
AS
Ash Shah
AXA, Global Programs Director

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

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The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
Join Stream
RM
Rohit Mahna
Salesforce, SVP & General Manager Financial Services
RG
Robert Goodman
Pacific Life, VP, CRM Program Owner
IS
Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
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Jim Carroll
Futurist & Author
BB
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

- EDT
The New Normal for Insurance
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GF
Guy Fraker
Innovators Edge Advisory, Principal
JV
Jean Vernor
Munich Re America Services, Senior VP
- EDT
Beyond "Build, Buy or Partner": Insurers & Startups Creating Long-Term Value Together
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AV
Aurora Voss
ClaimSpace, CEO & Co-Founder
GE
Geordie Elliott
Allianz Australia, Innovation and Program Manager - Customer Services
OK
Omeed Kazemi
Hippo Home Insurance, Director of Operations
CD
Christie Downs
handdii, CEO & Co-Founder

Learn how Handdii, an Australian insurtech has partnered with both a global incumbent (Allianz) and a rising star MGA (Hippo). Hear what has made their relationships successful and how all three are thinking beyond "pain-killer partnerships" to realize real, long term value.

- EDT
- EDT
Guidewire Aspen: Reimagining Insurance Core Platforms
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MR
Mike Rosenbaum
Guidewire, CEO
LD
Laura Drabik
Guidewire, Chief Evangelist
RK
Ray Kreisel
Guidewire, CTO
LC
Lerk-Ling Chang
Guidewire, VP of Product Management

Aspen, the new release of Guidewire, is built for speed and optimized for the cloud to help P&C insurers accelerate innovation, obliterate complexity, and thrive at the speed of the market. It can design, test, deploy, and iterate new products rapidly—in days and weeks instead of months. Also it delivers personalized digital experiences without building from scratch as well as unlock core systems and external data to streamline operations and reduce risk. Hear more!

- EDT
Adventures in Insurtech
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KS
Karn Saroya
Cover, CEO & Co-Founder

Join for Cover’s journey from a lead gen business to where they are now, serving the underbanked and underserved. While they might have been naive to insurance four and a half years ago when they started but that’s no longer the case. Slick packaging isn’t going to cut it says Cover’s CEO, you need to be focused on the core business - underwriting and risk selection. See what they are doing right and how they keep to their 3 values they live by: innovation, efficiency and trust.

- EDT
A New “Lease On Life”: Life Insurers Reimagine Customer Engagement
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Peter Ohnemus
dacadoo, CEO
SR
Sean Ringsted
Chubb, CDO & CRO

Life insurers have “flipped the script” from focusing on mortality to having a greater emphasis on disease prevention and how consumers can live longer, heathier and financially successful lives. dacadoo CEO Peter Ohnemus and Chubb Chief Digital Officer Sean Ringsted discuss digital transformation, advances in technology and how changing consumer behaviors are driving insurers to reposition life insurance to in a hyper-personalized manner. Leveraging rich data and predictive analytics provided by IoT technology is helping to shift the insurer’s role from a reactive service, to a “predict and prevent” service – finding meaningful ways to engage with consumers that decreases risk and leads to healthier lifestyles. 

- EDT
Driving Into the Future With New Transportation Solutions
SS
Sheri Scott
Milliman, Principal & Consulting Actuary
RM
Rob MacKethan
Lime, VP of Insurance and Risk Management

How existing insurance products don’t provide the coverage needs for emerging market needs like Lime. How Milliman is helping Lime to create innovative insurance solutions for their customers that will drive them into the future.

- EDT
AMA / Roundtable Guidewire
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NB
Neil Betteridge
Guidewire, VP, Strategy
RS
Ryan Smith
Guidewire, Product Marketing Manager
BV
Brian Vannoni
Guidewire, Strategic Market Insights Director
- EDT
A Mission-Critical Part of Your Customer Engagement Strategy
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Scott Heimes
Zipwhip, CMO

Now more than ever, insurers and brokers are being forced to rethink the effectiveness of their current customer engagement strategies. In this session, you’ll learn why business texting for insurance isn’t a novelty anymore, it’s a necessity, as insureds are increasingly demanding texting across claims, distribution, policy admin, renewals, billing and more. You will learn how texting can: increase customer contact rates, boost NPS scores, accelerate claims cycles by days and more!

- EDT
Future-Proof Your Business. the Time for Digital Transformation Is Now!
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CE
Christopher Ewing
One Inc, CEO & President
EK
Emily Kim Ae Sun Hunter
John Hancock, Product Manager, CX Research and Design

Digital transformation is no longer a choice for insurance companies. It is a requirement to prepare for the "Next" Normal. With the appearance of COVID-19, insurers were forced to figure out how to perform almost all work remotely – provide quotes, collect premium, issue policies, settle claims, and issue payments. Coming into sharp focus in this new environment has been where digital ground needs to be gained by carriers – and gained quickly. Insurance companies must look beyond these immediate needs and realize that digitization also frees up resources for more value-added activities that lead to growth and further innovation, ultimately optimizing the customer experience and future-proofing the business. This conversation is centered around current trends, strategies, and real-world examples of how going digital throughout your entire organization can future-proof your business.

- EDT
How Insurance Companies Leverage Full-Cycle Automation to Adapt to the New Reality
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Julie Shafiki
Kryon, CMO
SA
Shay Antebi
Kryon, CTO
TL
Thanos Lagios
Allianz, Head of PMO
SK
Shlomi Kot
Ez-ROI, Founder & CEO

In order to navigate through challenges posed by the global crisis, insurance companies are re-evaluating their operating models and reinventing themselves faster than ever before. Robotic Process Automation (RPA) and process discovery technologies are essential to uncovering and implementing faster, more efficient, and more cost-effective ways to optimize productivity. This session will discuss how the current crisis has amplified the demand for automation.

- EDT
Accelerate Submission Intake and Policy Checking with AI
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Ron Glozman
Chisel AI, CEO & Founder

Learn how AI-powered data extraction and automated underwriting and brokering workflows can help commercial lines brokers and carriers deliver a better customer experience and grow their business without adding staff. In this demo, we will review how AI enables carriers to complete a portion of the submission intake process before a submission ever reaches a human underwriter and how brokers and carriers can leverage AI to automate the process of checking policies for errors and omissions to ensure the quality and completeness of policies prior to issuance. With Chisel AI, what used to take hours and days now takes minutes.

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Why Data Analytics Is Becoming the Key To Digital Transformation in Insurance
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BR
Budiman Rusly Djohari
Sequis Life, Chief Data & Analytics Officer
AM
Aly Madhavji
Blockchain Founders Fund, Managing Partner

Join us to discuss the importance and differences of data analytics in developed and emerging markets; what specific results have been achieved by leveraging data analytics; and how COVID-19 has impacted the need for it!

- EDT
Covering Man’s Best Friend Differently
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BM
Brian McLoughlin
MTech Capital, Partner & Co-founder
SM
Steven Mendel
Bought By Many, CEO & Co-founder

Man’s best friend (as well as cats and birds and turtles) need insurance coverage too. And just like their human owners they want simple, easy, customizable insurance. Enter Bought By Many who is at the forefront of fintech innovation in the UK and changing the way pet owners have coverage by tapping into research and the real needs of actual pet owners. The CEO shares perspective on the current landscape and the future of insurance for Fido!

- EDT
No-Code 101
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AS
Alex Schmelkin
Unqork, Chief Marketing Officer

In order to remain competitive, financial services and insurance companies need to continuously innovate around customer experience and back office efficiencies. However, due to a variety of constraints, IT organizations struggle to keep pace with the demands of their business lines. Recognizing the severity of the problem, the team at Unqork came together to deliver a platform that would allow these businesses to build enterprise-grade applications quickly and easily without the burden of writing code.

- EDT
Reimagining Insurance Innovation with Insurtechs and the DXC Assure Digital Platform
Join Stream
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Faisal Siddiqi
DXC Technology, Chief Technologist for Innovation and Ecosystems
JB
Joe Benson
DXC Technology, Claims Offering Manager Insurance
MK
Mary Kaye Korzun
DXC Technology, Solution Architect, Insurance Industry Software and Solutions
PK
Phil Karecki
DXC Technology, CTO, Americas Insurance

See innovation in action as we showcase how DXC and our ecosystem developers have joined together to provide next-generation integrated solutions built on the DXC Assure Digital Platform that enable speed to market, better customer engagement, innovation and efficiencies. This session will: demonstrate business solutions that are already helping our customers accelerate the pace of change, highlight our DXC Invitational insurtech challenge winners and show how Ohio Mutual Insurance Group has approached their digital journey to improve claims department efficiencies.

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Bad Robots!! The Need for Ethical AI in Insurtech
Join Stream
CW
Catriona Wallace
Flamingo.AI, Founder & Executive Director

AI is the fastest growing tech sector, amplified during the COVID crisis, with US$35bn invested in AI in the last 12 months. Also, 80% of all technology applications will be powered by AI by 2021. This is extraordinary! More extraordinary however is that there are few laws or regulations that govern or regulate AI. So, who is leading or controlling this powerful force and what possibly could go wrong? A lot. Join Dr Catriona Wallace as she talks about bad robots and why Ethical AI should be a mandatory framework for all insurance companies and tech vendors.

- EDT
Tractable, Tokio Marine and Desjardins: Improving Accident Recovery with AI
Join Stream
AD
Alex Dalyac
Tractable, CEO & Co-Founder
TO
Ted Ohkuma
Tokio Marine Innovation Lab, Digital Innovation Lead for U.S. East Coast
AG
Alexandre Genois
Desjardins, Director, Auto Claims Performance

Join Alex Dalyac, Founder & CEO at Tractable, for an interactive session in which Ted Ohkuma, Tokio Marine Digital Innovation Lead for the US East Coast, and Alexandre Genois, Director, Auto Claims Performance at Desjardins, reveal how they are applying new technologies to improve their efficiency and create a better, faster experience for their customers.

- EDT
Bad Robots!! The Need for Ethical AI in Insurtech
Join Stream
CW
Catriona Wallace
Flamingo.AI, Founder & Executive Director

AI is the fastest growing tech sector, amplified during the COVID crisis, with US$35bn invested in AI in the last 12 months. Also, 80% of all technology applications will be powered by AI by 2021. This is extraordinary! More extraordinary however is that there are few laws or regulations that govern or regulate AI. So, who is leading or controlling this powerful force and what possibly could go wrong? A lot. Join Dr Catriona Wallace as she talks about bad robots and why Ethical AI should be a mandatory framework for all insurance companies and tech vendors.

- EDT
CXOs: Providing the Best (Digital) Experience (duplicate)
Join Stream
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Gary Hoberman
Unqork, CEO & Founder
LM
Lee Ann Murray
ManuLife, CIO Global Wealth & Asset Management Technology
BZ
Bill Zielinski
Travelers, SVP, CIO Personal & International Insurance
MT
Michele Trogni
Operating Partner, Eldridge Industries

There is no company, no industry that can get away with a bad digital experience. Addressing why digital resilience is a must on our virtual stage are two leaders in the insurance space. Also they will address how admired CXO's are driving the future of tech in their enterprises, and are called out as rare breeds.These titans of the industry are leading the way, while beating out their peers in the market.

- EDT
M&A: Why Every InsurTech Should Be Considering It
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AJ
Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

- EDT
Changing Insurance, for Good
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AG
Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

Wednesday, October 21, 2020

EDT (Day 2 of 2)
Solartis Insure – Our Policy Administration Platform Built From the Ground up on Microservice Architecture
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CM
Carol McKenzie
Solartis, VP Sales & Marketing

Policy administration technology has been the Achilles’ heel of insurance administration for way too long.  For years, we have all been looking to find a better way to implement, maintain and service our insurance products and customers.  So why have we been having so much trouble?   In this video, we look at the two major areas where insurance administrators are experiencing the most challenges and how Solartis is addressing them. 

- EDT
The Great Forms Rewrite
Join Stream
CC
Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

- EDT
Redesigning Insurance for Startups
Join Stream
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Travis Hedge
Vouch Insurance, Co-Founder & VP of Biz Dev

Lower risk for the riskiest group! Vouch is fundamentally changing insurance from end-to-end for startups – businesses which tend to grow and change rapidly, creating entirely new risks along the way. Like teenage drivers, today they are all lumped together and penalized for not fitting the mold of what the insurance industry views as “good risk.” Unlike teenage drivers, most founders did not start their company for a joy ride - they are building real businesses for scale. In this talk, Travis Hedge, co-founder of Vouch, will discuss the need for specialized, unique business insurance for startups and how — through dynamic, customer-centric underwriting and a holistic understanding of each startup's needs — Vouch is lowering risk for the world’s most ambitious companies.