Tuesday, October 20, 2020

Everybody Get Onboard: A Conversation About Igniting Networks to Deliver Differentiated Customer Experiences
Join Stream
Jason Verlen
CCC Information Services Inc, SVP, Product Management
Deniz Cultu
McKinsey & Company, Partner
Jen Hebert
Root Insurance Company, VP, Emerging Technology

In recent months, companies accelerated their use of digital tools and pivoted to new interaction models to meet the changing expectations of consumers, creating new pressure to develop a sustainable way to reimagine the customer journey. Insurance processes are ripe for disruption. Carriers face data challenges, fragmented views of their customer, and time consuming, heavily manual processes. And externally, they need to collaborate with a vast ecosystem of partners to meet customer needs. However, these challenges are not insurmountable. Join these thought leaders to discuss the role data and network play in delivering a complete view of the consumer and differentiated customer experiences.