The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation

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Rohit Mahna
Salesforce, SVP & General Manager Financial Services
Robert Goodman
Pacific Life, VP, CRM Program Owner
Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
Jim Carroll
Futurist & Author
Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt.