The strategic impact of technology at Bupa

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Kevin McLoughlin
MTech Capital, Partner & Co-Founder
Evelyn Bourke
Bupa, Group CEO

Evelyn Bourke, Group CEO Bupa offers her insightful, candid views on how digital technology is transforming customer engagement at Bupa, the operational areas with the greatest potential for improvement through technology, how she overcame employee unease regarding adoption of technology, and what she has learned from the rise of digital health competitors.