Why Customer Experience Matters at State Farm

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digital.insuretechconnect.net
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Diane O'Hara
Medallia, VP, Solutions Principals
Jon Farney
State Farm Mutual Automobile Insurance Company, SVP Treasurer & CFO
Fawad Ahmad
State Farm, SVP & Chief Digital Officer - Enterprise Technology

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Listen as State Farm shares why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.