ITC Global

For the last several years, Church Mutual Insurance has been deploying their CM IoT Sensor kits to thousands of houses of worship- church properties across the U.S.  See why they have been doing this and why this strategy has paid off by saving more than $30M in water leak and freeze claims. With church properties today being increasingly vacant with the impact of COVID-19, the opportunity to protect and monitor properties with connected technology is even greater. Roost’s unique Property Telematics solution is playing a key role in this strategy and is playing a key part in the program’s acceleration.

Real people looking for real professionals to help with their real home projects and sometimes problems - Angie’s List provides the platform for them to connect. And while they may serve small businesses the business boasts 15 million verified reviews on over 700 services. COVID shined the light on the need for small businesses to have coverage. Enter Thimble - an insurance provider for SMBs that provides flexible coverage. Hear how the partnership between Angie’s List and Thimble came to be and why it’s such a win for the small business insurance ecosystem.

Join Accenture as they discuss the results of their recent Insurance Return to Work survey where they surveyed 133 Insurance CIO/COO and CHROs or their direct reports. The report shines a light on how insurance executives feel their company was prepared for the shift to remote work, and how they feel about it moving forward, and highlights some key disparities within the C-Suite with the future of remote work and what needs to be done to make it successful.

Join experts from Equisoft, Oracle and Novarica as we join forces for this informative session that reveals how industry leaders are successfully approaching modernization. Learn where insurers are in their modernization journey, and transformation strategies that will inspire your own path forward.

From building a new insurance company from scratch to being an insuretech before it was even a word. Hear from two leading insuretech leaders on their lessons learned. Learn how their pioneering approaches to auto insurance claims management are shaping the future of the industry. Bonus: Don’t miss their big bets for what’s coming next and what the industry shouldn’t ignore.

This presentation will give an in-depth analysis of the emerging core technical stack needed for 2020 and beyond. The forum will include a dive into everything from omni-channel awareness and marketing, to end-to-end customer experience modules, API layers, big data, cross platform analytics and the claims process. This presentation will look at what is needed today and what will be needed in the future for life insurers of all sizes and types in a post-Covid world.

Next Insurance started as an agency but what they slowly realized is it’s hard to deliver for the customer and to do it in a profitable way. Too many things they couldn’t influence - couldn’t sell the way they wanted and couldn’t deliver the way they wanted. Fast forward to today where they are fully vertically integrated. Next’s CEO talks about their journey over the last 4 years and why the small things matter and are magical for this unicorn.

This session discussed the impact of COVID-19 on the life insurance industry and the strides John Hancock has made toward digitizing and simplifying the purchasing experience to better serve customers. The discussion will also cover the company’s recently announced venture with Amazon – highlighting the importance of collaborating with innovative tech partners to offer personalized solutions that ultimately help customers live longer, healthier lives.

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

There is no company, no industry that can get away with a bad digital experience. Addressing why digital resilience is a must on our virtual stage are two leaders in the insurance space. Also they will address how admired CXO's are driving the future of tech in their enterprises, and are called out as rare breeds.These titans of the industry are leading the way, while beating out their peers in the market.

Specialty lines - what makes them different? They are low volume and high expertise - a VERY different animal then the rest of insurance. To innovate you’ve got to do it in a complex ecosystem but that doesn’t mean it’s not possible! Specialty tends to take products to market first and is known for creativity for solving people’s problems. It’s an exciting time in this space hear why!

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

What really defines the future of insurance is not technology ...It’s culture. The values, employee engagement and belief in a path forward that includes leadership being open to change are what separates the future winners from those left behind. Learn the first-hand lessons three carriers have lived to transform their 100-plus-year-old organizations from the CEOs who helped them get there.  

In April 2020, Slice launched Slice from Home and began offering Virtual Hacakthons to ideate, ask questions, and get insights with the goal to help insurers or tech companies with any immediate digital needs. Over the past few months, Slice has had many successful hackathon sessions focused on dynamic protection services for mobility, machine learning, and digital distribution – to name a few. Watch this to dive into a bit more of what Slice is doing and how they're helping insurers quickly launch fully digital products into today’s ecosystems.

How well is your marketing performing? Could it be doing better? These are vital questions for insurance companies. While there are various options for measuring performance, no one platform has brought together multiple channels with advanced reporting options quite like Phonexa. In this demo, learn what it means to get visibility over every aspect of your campaigns for calls, web leads, emails, and more. Explore how optimization and analytics features can help you earn more from your efforts and scale your business. See the differentiators that can lead to writing more policies, with this first look at the Phonexa platform.

Insurtechs are different from other startups in that they need funding for more than just operations - they also need to have sufficient capital in their balance sheets to back up the risk that is inherent to the insurance industry. Insurtechs have largely struggled to raise the large sums of capital needed, so they need to think creatively to solve this challenge. Pie’s presents its approach - you might find it pretty sweet!

Launching a startup within a large, corporate insurer can and should be done. Others may say don't bother, but there’s many reasons why you should, including the fact there is a LOT to be learned along the way. One success story that did, shares advice on how to thrive - what to be intentional about, where the collaboration should be and why it pays to start small.

Given the pace and magnitude of technological and societal changes, innovation is becoming increasingly critical for the insurance industry and the insurance industry agrees! Who's got the most innovative lines of Business? Is innovation only key for large companies? And is innovation global? Get the answers to these questions only from one of the most respected names in insurance ... A.M. Best.

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

Salesforce’s strength in front-office CRM applications is now end-to-end with the addition of Vlocity's digital-first, no-code middle-and back-office processes to offer the first and only digital platform purpose-built for Insurance. Kelly Utley, Sr. Director of Insurance Product Marketing at Salesforce, will virtually walk you through the Vlocity + Salesforce Customer 360 for Insurance; her goal to inspire both Carriers and Distributors with a practical demo of how the Salesforce platform + Vlocity can accelerate product innovation, increase success of renewal programs, and automate service and claims experience.

Artificial intelligence is at a tipping point. The AI of today is akin to the internet of the 1990s. It will have a massive impact on the way we live, work, and assess risk. For decades, carriers have been leveraging statistical models to understand risk on a regional level. However, that practice is falling short when it comes to managing risk in our rapidly changing world. Artificial Intelligence offers an opportunity to understand risk on the property level, drastically reduce exposure, increase customer satisfaction, and deal with an increasing number of catastrophes. 

Nephila is better known for its financial technology innovations including the first ILS (insurance-linked securities) manager in 1997, the first collateralized reinsurance vehicle in 2003, or the first ILS MGA in 2015. This presentation discusses some of the lesser-known but equally important technological factors powering our growth, with a particular focus on early adoption and large-scale deployment of what is now known as insurtech.

American Modern is a widely recognized, national leader in the specialty insurance business with experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market.  Recently they added pet health coverage to their lines of business. We sit down with the CEO to talk about the company’s position as part of Munich Re and how both are utilizing innovation both globally and locally. Specifically we dig into aspects of innovation that have been part of American Modern’s transformation such as telematics, the use of data hunters to ensure data quality, and robotics product automation, among their platform migration and others.

According to the World Economic Forum, epidemics are a top global economic risk and forecasted to cause $570 billion in average annual loss, rivaling climate change. That’s a big statement and a big loss. Enter Metabiota, an epidemic risk modeling company. Hear what’s been lacking when it comes to insurability when it comes to pandemics and what tools are needed. Metabiota believes that scientific knowledge empowers decision-making and it strives to make the world more resilient to epidemics.

Business Interruption is a significant loss driver across P&C, with catastrophic potential for cyber BI. To remain relevant, the insurance industry needs to consider extreme events across lines of business and focus on developing meaningful cover for cyber disruption attacks  Cyber BI is not a 'future issue', but important for insurers to address this right now. So, let’s talk about it!

Customers' expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great leadership, cultural change, and carriers and platforms coming together to create new possibilities. The hot word in the industry is "co-creation"—and now's the time to do it. Join iptiQ Americas to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to "win" and thrive through change.

Life Insurance is love in action. If that’s true then why is it so unloved? It seems the industry has lost the soul of life insurance. Ladder is looking to get back in the life insurance love game! Straight-forward term policies, priced fairly, flexible and entirely digital. Sounds like a dream - alas like anything worthwhile it has had its ups and downs. Learn from them how to win customers, accumulate data to validate its models, unleash growth and bring the love back!

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

The digital economy is a “made for me” economy. Customers are rewarding providers who understand them well and provide experiences, products and services tailored to their needs. In this panel discussion, you will gain perspectives from three leaders who are actively engaged in transforming how value is delivered to the customer. Hear insights on: honing in on the customer needs and the experiences they seek; overcoming cultural challenges of innovation; and harnessing technology to transform how value is delivered to the customer. 

In recent months, companies accelerated their use of digital tools and pivoted to new interaction models to meet the changing expectations of consumers, creating new pressure to develop a sustainable way to reimagine the customer journey. Insurance processes are ripe for disruption. Carriers face data challenges, fragmented views of their customer, and time consuming, heavily manual processes. And externally, they need to collaborate with a vast ecosystem of partners to meet customer needs. However, these challenges are not insurmountable. Join these thought leaders to discuss the role data and network play in delivering a complete view of the consumer and differentiated customer experiences.

Some of the most profitable product opportunities exist in challenging markets. But roadblocks such as lack of data, market feasibility and regulatory red tape can hinder insurers, start-ups, and MGAs from launching successfully.  This conversation showcases three case studies – in flood insurance, commercial fleet management, and advanced admitted products – that demonstrate how technology solutions and creative approaches can deliver new products to market quickly, and at scale.  

With over 33 million confirmed cases of COVID-19 globally businesses are shutting at record rates and with that economic destruction comes the loss of health benefits. Some experts predict tens of millions of people could lose job-based insurance by the end of the year in the United States alone. Hear from Aetna and Aflac how the pandemic impacted operations as well as sparked innovation and opportunity to provide coverage to those without and improve efficiency.  

Our industry is undergoing a period of significant disruption on multiple fronts. We’re experiencing an unparalleled transition period triggered by a rapidly evolving exposure landscape, escalation of extreme catastrophe events, as well as advances in the application of technology and data analytics. This fireside chat will explore today’s dynamic risk landscape, lessons learned from past events, and how the industry can better tackle the future of risk through digital transformation and innovative technology solutions.

Many insurance companies are looking to reduce expenses and optimize efficiency while improving customer experience. Successful carriers have begun to revolutionize the way they gather, understand and use customer data. But staying ahead of the competition is hardly the only reason to undertake a digital reinvention. The best reason for transformation is your customers. With limited touch points, the importance of gathering valuable experience data in a non-obtrusive manner and combining it with operational data is amplified. A modern digital environment with multiple access points offers convenience, efficiency, and ultimately, more satisfied customers.

The reality is that most insurance companies struggle to find ways to grow profitably. Applying telematics data in innovative ways to marketing and acquisition can shift customer lifetime value and materially impact a company’s bottom line. Join our panel, which brings together telematics, insurance product, and mobile app experts to discuss the ways in which insurers can doing this through leading-edge technology platforms.

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Listen as State Farm shares why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.

How existing insurance products don’t provide the coverage needs for emerging market needs like Lime. How Milliman is helping Lime to create innovative insurance solutions for their customers that will drive them into the future.

Digital transformation is no longer a choice for insurance companies. It is a requirement to prepare for the "Next" Normal. With the appearance of COVID-19, insurers were forced to figure out how to perform almost all work remotely – provide quotes, collect premium, issue policies, settle claims, and issue payments. Coming into sharp focus in this new environment has been where digital ground needs to be gained by carriers – and gained quickly. Insurance companies must look beyond these immediate needs and realize that digitization also frees up resources for more value-added activities that lead to growth and further innovation, ultimately optimizing the customer experience and future-proofing the business. This conversation is centered around current trends, strategies, and real-world examples of how going digital throughout your entire organization can future-proof your business.

In order to navigate through challenges posed by the global crisis, insurance companies are re-evaluating their operating models and reinventing themselves faster than ever before. Robotic Process Automation (RPA) and process discovery technologies are essential to uncovering and implementing faster, more efficient, and more cost-effective ways to optimize productivity. This session will discuss how the current crisis has amplified the demand for automation.

In this session you will learn about how Claim Genius’s advanced technology can help insurance carriers to instantly assess vehicle claims using artificial intelligence. Using Claim Genius, carriers simply need to upload pictures of damaged vehicles, which our cloud-based systems analyze to determine damaged parts; predict repair, replace, and total loss decisions; and even generate line-by-line repair estimates, reducing the time and cost of processing claims by over 50%.  

The challenges of Covid-19 increased the value and necessity of embracing digital transformation. Core to that effort, would be to adopt and employ an automation platform that is capable with autonomous automation and human in the loop interaction. Learn 5 key things you need to consider to make sure your business can manage and succeed in an ever changing world.

Most insurance consumers still buy from local agents, but direct-to-consumer (D2C) has steadily gained market share over the past few decades.  In recent years, we've witnessed numerous D2C initiatives launch both as pure start-ups and within well established brands.  Don't miss leaders from the Auto, Home and Life sectors as they discuss why they've bought into D2C and address two fundamental questions:  1) What is changing that is influencing the D2C movement?  2) What will define success for those participating in that space?

Learn about the next generation of agency management - hint: it’s not just about having a robust AMS. The team will walk you through the four key areas of critical investment needed to take your agency operations to the next level. Plus, hear about the latest trends and InsurTech solutions shaping our industry. 

Over the last three years, Hartford Connecticut’s insurance community has come together to create a great environment for InsurTechs. Partnerships between leading insurance carriers, higher education institutions, and investors, as well as a growing pool of dedicated mentors makes it an ideal spot for growing companies to get the resources they need to succeed. This panel will share more information about how Hartford’s InsurTech ecosystem is evolving, and how startups, carriers, and investors can benefit from working together to achieve their goals.

Scott was on stage at the first ITC in 2016, at a time when Trov was launching its breakthrough on-demand insurance application. He read from his journal about how “uncertainty was becoming the norm.” He couldn’t have known then how true those words would be as Trov set off on its journey making pivots including moving away from their direct to consumer business and are now B2B. He was open and honest back then and that continues in this conversation. Make sure to watch!

Greg Murphy, EVP for INSTANDA North America, is no stranger to digital transformation. In fact, he began his journey with INSTANDA as a client and experienced the power of INSTANDA's technology - leading him to leave a high-profile strategy role to join the company. He saw that through INSTANDA’s no-code technology, there is no need to embark on multimillion dollar legacy system swap outs to transform the insurance customer experience. You can go from product idea to implementation in weeks, not months or years. Join Greg as he changes the industry by transforming the approach to core systems.  

What happens when a company that produces smart security systems that empower home and property owners to be proactive in protecting their spaces, people, and most valued possessions teams up with a media and technology company? A great Notion that’s for sure. Come along for the journey of the Comcast Notion partnership- the exciting roadmap and moving beyond pilots!

The insurtech community, carriers and ITC class of 2016 members have evolved together over the past 4 years.  During this session, you will hear from alumni of ITC 2016 and former CEO/co-founder of an early entrant into the insurtech space which sold for over 36M.  She will share her journey, lessons learned along the way and provide a sneak  peek into her current insurtech quest, providing a true open marketplace, connecting insurtechs and field services for carriers, TPAs and IA firms of any size.

Employee engagement and satisfaction has become more and more crucial, especially in the current troubling times where employers need to move beyond benefits just as a competitive advantage in the talent marketplace.  The need to provide a more holistic approach to employee benefits and employee services to ensure they are not only incented to work for the employer but also are able to show up and be productive, without undue worry about themselves and their families. This is leading to more hybrid insurance/service offerings such as absence management, to provide that holistic approach. Insurance providers require a new breed of core systems that can work beyond the traditional boundaries of the usual products and deal with issues like family leave, work accommodations and a host of new products from pet insurance to tuition assistance to new pandemic related products. In this session, we will discuss the role of purpose built OpenCore systems and open ecosystems in providing the tools to meet these needs.

Have you ever wished you were a fly on a wall listening to investors talk among themselves? Hear from world class venture capitalists investing in insurtechs! Have their theses changed during COVID? What types of insurtech startups are they really bullish on and bearish on? What markets do they see the most opportunity? Tune in to hear the answers to these questions and more! 

Ilya Bodner, CEO and founder of Bold Penguin talks to Mary Beth Eckert CIO of P&C Insurance at USAA about the different ways to continue to innovate.  A newer insurtech like Bold Penguin focusing on the small commercial space in a lot of ways can operate like the teams inside of USAA who are always looking out for the well being of its members through aerial imagery innovation or core system upgrades.

Consumers are changing the way they think about protection products and financial services as a whole. They have different visions of how they want to interact with their life insurance carrier and the types of coverage they feel would give them the most value. Whether that is on-demand, flexible premium, or bundled products, the bigger picture is how carriers prepare for this major shift in consumer demand and preference. How do carriers need to change to meet these needs and what does new technology and integration look like? Join us for a fireside chat with experts in the life insurance industry that focus on operations and strategy, core technology, and integration techniques. All backed by current unique research from both the consumer and carrier perspective, this is a session you won’t want to miss.

With tens of thousands of accelerators in the world, how do insurtech specific accelerators stack up? Hear from three different startups all from different insurtech-specific accelerators as they discuss the benefits, differing experiences, and possible drawbacks.

The processes used by most insurance companies to process customer claims are cumbersome and error-prone, amounting to lost time, money and customer satisfaction. Principal Financial, a Fortune 500 insurer and global investment management leader, is looking to change all that - tapping cutting-edge, Machine Learning-driven automation to stay competitive and unlock the power of adaptive technology in working with Hyperscience. Gain expert perspectives on the future technology landscape, the benefits and limitations of today, and the long-term value of human and machine collaboration across the insurance value chain.

Financial health is the ability to save, invest and plan for the future. New technologies and startups are making insurance more affordable, accessible, and customizable than ever – helping insurers reach customers they weren't able to before. This fireside chat will explore the intersection of insurtech and financial health.  

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

No event has challenged the insurance industry quite like COVID-19. No business was unaffected, but the challenges and opportunities presented by this new reality varied tremendously. For Montoux, it meant significantly shifting an operating model, reevaluating how to conduct enterprise sales, adjusting product offerings to address new priorities, and launching in a new market just 6 weeks before lockdown (yes, that was tough). Tune in for a candid presentation on the lessons we learned and how the experience of pivoting during a pandemic permanently shaped Montoux’s story.