Channel 1

Monday, October 19, 2020

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Ping An’s ‘Ecosystem Approach’ To Insurance
Join Stream
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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Lloyd's of London Transitions From Technology Design To Execution
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MC
Michael Coles
Cedent, Managing Director
BC
Bruce Carnegie-Brown
Lloyd's, Chairman

“You are as young as you feel” says Lloyd’s Chairman Bruce Carnegie-Brown - which is a good line of thinking when you are at the helm of an almost 335 year old company. We sit down and talk about how COVID impacted Lloyd’s operations- the belief that some bespoke transactions will always need to be done in person. Also we dive into Carnegie-Brown’s thinking that today’s specialized product is tomorrow’s commoditized product.

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Church & Roost: A Partnership in IoT Heaven
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Roel Peeters
Roost Labs, CEO & Founder
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Rich Poirier
Church Mutual Insurance Company, CEO & President

For the last several years, Church Mutual Insurance has been deploying their CM IoT Sensor kits to thousands of houses of worship- church properties across the U.S.  See why they have been doing this and why this strategy has paid off by saving more than $30M in water leak and freeze claims. With church properties today being increasingly vacant with the impact of COVID-19, the opportunity to protect and monitor properties with connected technology is even greater. Roost’s unique Property Telematics solution is playing a key role in this strategy and is playing a key part in the program’s acceleration.

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Teamwork Makes The Dream Work When It Comes To Risk
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Mike Greene
Hi Marley, CEO & Co-Founder
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Mary Boyd
Plymouth Rock Assurance, CEO & President

As our industry looks to the future and sees existential challenges and opportunities ahead, insurance leaders are moving faster, taking on more risk and seeking new kinds of partnerships - we can’t go it alone. Plymouth Rock Assurance and Hi Marley teamed up earlier this year to use intelligent text messaging to manage auto insurance claims. Hear about this partnership and what the biggest threats auto carriers need to have on their radar.

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Insurance Infrastructure to Keep Pace With Accelerating Change
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Sean Harper
Kin Insurance, CEO & Co-Founder

Kin Insurance named one of the ten most innovative finance companies of 2020 by Fast Company is living up to that name. Coming off a $35 million Series B round in August the co-founder and CEO takes the ITC stage to talk about how his company is built differently- able to respond to change faster. Time is always of the essence when you are talking about home insurance in catastrophe-prone regions like Florida and California. Learn how they are able to move and react to serve homeowners.

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The 2021 Life Insurance Super Stack
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Dustin Yoder
Sureify, CEO

This presentation will give an in-depth analysis of the emerging core technical stack needed for 2020 and beyond. The forum will include a dive into everything from omni-channel awareness and marketing, to end-to-end customer experience modules, API layers, big data, cross platform analytics and the claims process. This presentation will look at what is needed today and what will be needed in the future for life insurers of all sizes and types in a post-Covid world.

Tuesday, October 20, 2020

- EDT
Lloyd's of London Transitions From Technology Design To Execution
Join Stream
MC
Michael Coles
Cedent, Managing Director
BC
Bruce Carnegie-Brown
Lloyd's, Chairman

“You are as young as you feel” says Lloyd’s Chairman Bruce Carnegie-Brown - which is a good line of thinking when you are at the helm of an almost 335 year old company. We sit down and talk about how COVID impacted Lloyd’s operations- the belief that some bespoke transactions will always need to be done in person. Also we dive into Carnegie-Brown’s thinking that today’s specialized product is tomorrow’s commoditized product.

- EDT
Ping An’s ‘Ecosystem Approach’ To Insurance
Join Stream
PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
JT
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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It’s a Match: What Happens When a Legacy Brand Meets A Digital Start-up
Join Stream
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Alison O'Hair Arzeno
Assurance, Chief Data Scientist
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Charles Lowrey
Prudential, Chairman & CEO

The acquisition of Assurance IQ by Prudential Financial a year ago seemed like an unlikely pairing – but only at a glance. Prudential, a Fortune 50 global financial services firm, was founded as a mutual insurance society in Newark, NJ 145 years ago. Assurance IQ is a Seattle-based start-up founded in 2016 and built in the Cloud. In this session, Charles Lowrey, Chairman and CEO of Prudential, and Allison Arzeno, Chief Data Scientist of Assurance IQ, explain how their companies united around a common mission to bring access to financial services to more people across the socio-economic spectrum and how their juxtaposition creates a powerful match. Scaling a trusted legacy brand and leveraging the power of data science, learn how Prudential and Assurance are breaking down barriers to meet the unmet financial needs of millions of customers.

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The Great Forms Rewrite
Join Stream
CC
Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

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Bypassing the Traditional Channels of Insurance To Protect the Gig Economy Riders (duplicate)
Join Stream

Learn how a full European digital insurer, a digitally native insurtech and one of the hottest scale-up bypassed the traditional channels of insurance to protect the GIG economy riders. The panelists will address their respective role in the value chain and explain how they were able to successfully launch the same operation in 7 European countries.

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Selling insurance to the next 3.5 billion people
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Richard Leftley
Micro Insurance Company, Executive Vice President

More than 95% of people in emerging countries still do not have insurance, a huge untapped 3.5bn person market. Reaching these people is a challenge of overcoming consumer apathy through the use of a frictionless customer journey and a B2B partnership approach that leverages on the trust and payment mechanism of telco’s, banks and ride hailing platforms. A leader with over 20 years’ experience, Richard Leftley shares his experience of reaching tens of millions of people with insurance for the first time and what is needed if we are going to reach the next 3.5 billion people.

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In the Entrepreneur Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
SA
Shellye Archambeau
MetricStream & Author, Fmr. CEO

She is Unapologetically Ambitious and not afraid to admit it - that also happens to be the title of her new book. Hear how the Shellye Archambeau, former CEO of  MetricStream, a Silicon Valley-based, governance, risk, and compliance software company that enables corporations to improve their business operations through better risk management across the enterprise took risks, broke barriers and created success on her own terms. She will share key takeaways and actions to increase the odds of achieving personal and professional goals.

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From 1 To 0 - Future Back for Insurance Innovation (duplicate)
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Young Yang
ZA Tech, General Manager, ASEAN Business
PT
Peter Tay
NTUC Income, Chief Digital Officer
TD
Tom Duncan
Grab, Head of Insurance
AT
Aaron Tan
Carro, CEO & Founder

Undoubtedly COVID has sped up the progress of digital transformation for all industries, including Insurance. However it still remains a question mark how every of us should actually execute on step “0” and make “digital” also sustainable. We will discuss and share, what’s the behind story for their adventures of Insurance innovation, and how these innovations can benefit end users by adopting the principle: “Customer & Ecosystem Centric”.

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David and Goliath - the Israeli Insurtech Version
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Neta Rozy
Parametrix, CTO & Co-Founder
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Tomer Michaeli
Viola FinTech, General Partner
IA
Ilanit Adesman
KPMG Israel, Financial Risk Management & Insurtech Lead
YD
Yinnon Dolev
Sompo Digital Lab Tel Aviv, CEO

In this session we will discuss how come insurtech capital investments are down if the available market is growing, is there room for innovation, how can startups beat insurance companies or partner with them and the impact of the Israeli ecosystem on the global insurance industry.

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The New Normal: Adapting to Evolving Customer Needs with Rapid Innovation
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Rohit Mahna
Salesforce, SVP & General Manager Financial Services
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Robert Goodman
Pacific Life, VP, CRM Program Owner
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Ian-Edward Stafrace
Atlas Insurance, Chief Strategy Officer
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Jim Carroll
Futurist & Author
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Brian Berg
Pacific Life, AVP, Technology Platform Owner

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

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It's a Match! What Insurtechs Should Do for Successful Collaboration with Insurance Carriers
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Tapan Singhel
Bajaj-Allianz General Insurance, Managing Director

As we all know traditional insurance is complex, lengthy and paper driven while digital insurance looks to be simple, personalized, quick and keeps people connected. Bajaj Allianz General Insurance is on a journey to be a digital first insurer for their 140 million customers. Started 19 years ago in India they regard insurance as more than just a subject matter of solicitation. They see it as a commitment to building engaged relationships through solutions that help our customers live confidently. Learn more about how they have collaborated with insurtechs and the joint venture of Bajaj Finserv and Allianz SE that resulted in Bajaj Allianz General Insurance.  

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Innovation: Measuring the Immeasurable
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EI
Edin Imsirovic
A.M. Best, Associate Director

Given the pace and magnitude of technological and societal changes, innovation is becoming increasingly critical for the insurance industry and the insurance industry agrees! Who's got the most innovative lines of Business? Is innovation only key for large companies? And is innovation global? Get the answers to these questions only from one of the most respected names in insurance ... A.M. Best.

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On the Road to the Future! Transformation by Data, Partnerships and Ecosystems
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TS
Tak Sato
MS&AD Ventures, Managing Partner
PP
Prash Pandit
IAG Firemark Ventures, Managing Director
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Nadia Suttikulpanich
Muang Thai Life, Head of Fuchsia Innovation Center
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Yady Guitana
Traveloka, Head of Partnerships

Join us for a conversation with top innovators from insurance industries as well as from tech-giants. From data analytics, embedded insurance, partnerships and ecosystems, what will the future hold? How will the industry transform as big tech enters the market?

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Cutting to the Core of Innovation
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Dan White
Ninety, Managing Partner
Sd
Stefaan de Kezel
Ageas, Group Innovation Director
SZ
Steven Zuanella
Generali, Group Chief Digital & Innovation Officer

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

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Driving Intelligence at the Speed of Innovation
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Brian Cartwright
Microsoft, Insurance Industry Executive
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Jonathan Silverman
Microsoft, Insurance Industry Executive

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

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Beyond Culture and Re-Skilling in a Digital World
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HT
Hugh Terry
The Digital Insurer, Founder
SR
Sara Roberts
Kettlewell Consulting, Founder & Principal Consultant
MN
Malini Nagaria
The Digital Insurer, TDI Academy Programme Director Global / Europe
SP
Simon Phipps
The Digital Insurer, Founder

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many.'

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Innovate, Collaborate, Grow: How OneDegree Has Gone From Zero To One in Asia
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AL
Alex Leung
OneDegree, Co-Founder

OneDegree is a fast growing insurtech company with a presence across Asia and the first virtual insurer in Hong Kong. In this session, we will share the OneDegree story, how the company is making an impact on Asia's insurance sector, the hiccups, regulatory processes and all we have learnt!

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Deploying insurtech in ILS, 2004-2020
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Pascal Karsenti
Nephila, Dir. Research & Technology

Nephila is better known for its financial technology innovations including the first ILS (insurance-linked securities) manager in 1997, the first collateralized reinsurance vehicle in 2003, or the first ILS MGA in 2015. This presentation discusses some of the lesser-known but equally important technological factors powering our growth, with a particular focus on early adoption and large-scale deployment of what is now known as insurtech.

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What Makes Southeast Asia Different? An Insurtech VC's Insights
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Kayvon Deldar
Plug and Play, Program Head, Singapore Insurtech and Fintech
JP
Jinesh Patel
Integra Partners, Partner

Looking at the backdrop of investment in Southeast Asia Insurtech has taken less than 10% of all capital. Why, we wondered? Hear an early stage (Seed to Series B) investor’s perspective on why this region in particular is under-invested and under-resourced and how both these factors are creating opportunities.

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It's Time to Co-Create
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Phil Walker
iptiQ Americas, CEO

Customers' expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great leadership, cultural change, and carriers and platforms coming together to create new possibilities. The hot word in the industry is "co-creation"—and now's the time to do it. Join iptiQ Americas to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to "win" and thrive through change.

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Flood, Fleet, and Filings: Delivering Products to Market in an Era of Profound Disruption
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Nancy Watkins
Milliman, Principal & Consulting Actuary
AR
Ananth Rani
Azuga, CEO & Co-Founder
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Peggy Brinkmann
Milliman, Principal & Consulting Actuary
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Jim Watje
Wright National Flood Insurance, Senior VP, Private, Flood

Some of the most profitable product opportunities exist in challenging markets. But roadblocks such as lack of data, market feasibility and regulatory red tape can hinder insurers, start-ups, and MGAs from launching successfully.  This conversation showcases three case studies – in flood insurance, commercial fleet management, and advanced admitted products – that demonstrate how technology solutions and creative approaches can deliver new products to market quickly, and at scale.  

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How Insurtech and Fintech Positively Impacts Humanity, a VC Perspective
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TW
Tiffine Wang
MS&AD Ventures, Partner

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

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Tencent’s Insurance Platform, WeSure: Reimagining China’s Insurance Market
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AL
Alan Lau
WeSure, Chairman
RC
Rob Collins
ITC Asia, Consultant

China’s social network giant, Tencent is ranked number 7 among the most valuable big tech companies in 2020 by market capitalization. Alan shares his views on leveraging the unique distribution opportunity that Tencent’s ecosystem presents with its 1 billion active users. He gives his perspective on foreign insurers in  China, the recently launched health and wellness WeFit program, where WeSure plans to extend its insurtech footprint, and more.  He will be interviewed by Robert Collins, a consultant to InsureTech Connect Asia and CEO and founder of Crossbordr Insurance. 

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How Insurtech and Fintech Positively Impacts Humanity, a VC Perspective
Join Stream
TW
Tiffine Wang
MS&AD Ventures, Partner

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

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Insurtechs: Opportunities Not Threats
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
CM
Christian Mumenthaler
Swiss Re, Group CEO

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.

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Healthtech Meets Insurtech: Designing a Brighter Future for Insurance and Investment Opportunities
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Sherry Ngai
HKSTP Ventures, Manager
RC
Ryan Collins
MassMutual Ventures, Managing Partner
RW
Raymond Wong
HKSTP Ventures, Head of Investment

What are the recent trends of Healthtech in insurance and why insurers are increasingly searching and adopting for HealthTech solutions? How HealthTech will design a brighter future for Insurance? What investors are looking for from a healthtech startup? What does the healthtech and insurtech startup ecosystem look like in Hong Kong and Singapore? In this session, we invited 2 renowned healthtech and insurtech investors in Asia to share with you the latest trends and insights in healthtech and insurtech.

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Beyond Culture and Re-Skilling in a Digital World
Join Stream
HT
Hugh Terry
The Digital Insurer, Founder
SR
Sara Roberts
Kettlewell Consulting, Founder & Principal Consultant
MN
Malini Nagaria
The Digital Insurer, TDI Academy Programme Director Global / Europe
SP
Simon Phipps
The Digital Insurer, Founder

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many'.

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When Everyone’s Gone Digital, Can the Human Touch in Insurance Advice Survive?
Join Stream
MT
Moshe Tamir
Axell, CEO & Founder
AA
Ankit Agrawal
InsuranceDekho, CEO & Founder
CR
Cleosent Randing
Pasarpolis, CEO & Founder
HD
Harprem Doowa
frank.co.th, CEO & Co-Founder

Never before has there been a greater need to digitally transform the insurance distribution world. The role of intermediary in other industries is completely changing.  The events of 2020 have propelled brokers and incumbents into the future where technology across the eco-system is critical to business operations. While incumbents have strategic advantages, for example scale and technical product expertise, digital solutions are best developed by digital natives. With the latest IPO of lemonade where investors value the full stack insurer model it is a great opportunity to discuss future the role of digital brokers and enabling insurance agency model in a digital world.

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The Human Side to Insurance
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MJ
Mee-Jung Jang
InsureTech Connect, President
MJ
Michael Jackowski
Duck Creek Technologies, CEO

From IPO to ITC! What an exciting year it’s been for Duck Creek. But it’s less about the ticker price and more about the human element. We dig in with its CEO to talk about the role of insurance in people’s lives. How can insurance help customers recover and rebuild in times of crisis and how can they take on risk to pursue their passions. Duck Creek might be 20 years old but they are just getting started!

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Climate Resilience - Floods
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AM
Alexander Milne
DIT, Head of Financial Services
JJ
Jonathan Jackson
Previsico, CEO
AR
Adam Rimmer
FloodFlash, Co-Founder
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Emma Howard Boyd
Environment Agency, Chair

Flood risk is a growing physical and economic challenge across the globe and is a key driver of the widening insurance protection Gap. The UK is no exception, join this expert panel to hear from two of the UKs most innovative insurtechs tackling the problem of flood risk, alongside the Chair of the UKs Environment agency, the agency responsible for the UKs flood response. They explore new innovations, technologies, and approaches to flood risk, the importance of collaboration across the public and private sector, and why the UK is a leading global centre in developing new approaches to flood resilience.

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Cloud and AI for Insurance – Bringing Value to Carriers and their Customers
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Scott Guthrie
Microsoft, EVP Microsoft Cloud + AI Group

Scott Guthrie, Microsoft’s Executive Vice President of Cloud and AI will share how carriers and their customers are benefiting from Cloud and Artificial Intelligence. Learn how cloud solutions like Microsoft Azure are accelerating and driving digital transformation in the industry. Scott will share real world examples of how leading insurers are modernizing core systems and leveraging AI to delight customers and improve business operations. Scott shares his perspective on how organizations of all sizes will benefit from this innovative technology in the years ahead.

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The Role of Technology in NN’s Transformation
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Kevin McLoughlin
MTech Capital, Partner & Co-Founder
DK
David Knibbe
NN Group, CEO

CEO David Knibbe is on a mission to transform NN Group into a ‘customer centric, data-driven company.’ Learn what that means for David, how the company is using AI and data science, operational areas currently getting intense focus, and how NN engages with startups. This is an illuminating session for insurance executives and entrepreneurs looking for insight into how large, multiline carriers are using technology to drive strategic and operational change.  

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Experience Management in Insurance
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Gautham Pandiyan
Global Alliance Director
CY
Christopher Young
Adobe, Dir. Industry Strategy & Marketing Financial Services
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Noel Garry
IBM, Insurance Partners Lead - Euope & A/P
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Yoann Michaux
IBM, Senior Partner Global Business Services

Many insurance companies are looking to reduce expenses and optimize efficiency while improving customer experience. Successful carriers have begun to revolutionize the way they gather, understand and use customer data. But staying ahead of the competition is hardly the only reason to undertake a digital reinvention. The best reason for transformation is your customers. With limited touch points, the importance of gathering valuable experience data in a non-obtrusive manner and combining it with operational data is amplified. A modern digital environment with multiple access points offers convenience, efficiency, and ultimately, more satisfied customers.

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Beyond "Build, Buy or Partner": Insurers & Startups Creating Long-Term Value Together
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Aurora Voss
ClaimSpace, CEO & Co-Founder
GE
Geordie Elliott
Allianz Australia, Innovation and Program Manager - Customer Services
OK
Omeed Kazemi
Hippo Home Insurance, Director of Operations
CD
Christie Downs
handdii, CEO & Co-Founder

Learn how Handdii, an Australian insurtech has partnered with both a global incumbent (Allianz) and a rising star MGA (Hippo). Hear what has made their relationships successful and how all three are thinking beyond "pain-killer partnerships" to realize real, long term value.

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A New “Lease On Life”: Life Insurers Reimagine Customer Engagement
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Peter Ohnemus
dacadoo, CEO
SR
Sean Ringsted
Chubb, CDO & CRO

Life insurers have “flipped the script” from focusing on mortality to having a greater emphasis on disease prevention and how consumers can live longer, heathier and financially successful lives. dacadoo CEO Peter Ohnemus and Chubb Chief Digital Officer Sean Ringsted discuss digital transformation, advances in technology and how changing consumer behaviors are driving insurers to reposition life insurance to in a hyper-personalized manner. Leveraging rich data and predictive analytics provided by IoT technology is helping to shift the insurer’s role from a reactive service, to a “predict and prevent” service – finding meaningful ways to engage with consumers that decreases risk and leads to healthier lifestyles. 

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A Mission-Critical Part of Your Customer Engagement Strategy
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Scott Heimes
Zipwhip, CMO

Now more than ever, insurers and brokers are being forced to rethink the effectiveness of their current customer engagement strategies. In this session, you’ll learn why business texting for insurance isn’t a novelty anymore, it’s a necessity, as insureds are increasingly demanding texting across claims, distribution, policy admin, renewals, billing and more. You will learn how texting can: increase customer contact rates, boost NPS scores, accelerate claims cycles by days and more!

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Why Data Analytics Is Becoming the Key To Digital Transformation in Insurance
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BR
Budiman Rusly Djohari
Sequis Life, Chief Data & Analytics Officer
AM
Aly Madhavji
Blockchain Founders Fund, Managing Partner

Join us to discuss the importance and differences of data analytics in developed and emerging markets; what specific results have been achieved by leveraging data analytics; and how COVID-19 has impacted the need for it!

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Covering Man’s Best Friend Differently
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Brian McLoughlin
MTech Capital, Partner & Co-founder
SM
Steven Mendel
Bought By Many, CEO & Co-founder

Man’s best friend (as well as cats and birds and turtles) need insurance coverage too. And just like their human owners they want simple, easy, customizable insurance. Enter Bought By Many who is at the forefront of fintech innovation in the UK and changing the way pet owners have coverage by tapping into research and the real needs of actual pet owners. The CEO shares perspective on the current landscape and the future of insurance for Fido!

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Tractable, Tokio Marine and Desjardins: Improving Accident Recovery with AI
Join Stream
AD
Alex Dalyac
Tractable, CEO & Co-Founder
TO
Ted Ohkuma
Tokio Marine Innovation Lab, Digital Innovation Lead for U.S. East Coast
AG
Alexandre Genois
Desjardins, Director, Auto Claims Performance

Join Alex Dalyac, Founder & CEO at Tractable, for an interactive session in which Ted Ohkuma, Tokio Marine Digital Innovation Lead for the US East Coast, and Alexandre Genois, Director, Auto Claims Performance at Desjardins, reveal how they are applying new technologies to improve their efficiency and create a better, faster experience for their customers.

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Bad Robots!! The Need for Ethical AI in Insurtech
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Catriona Wallace
Flamingo.AI, Founder & Executive Director

AI is the fastest growing tech sector, amplified during the COVID crisis, with US$35bn invested in AI in the last 12 months. Also, 80% of all technology applications will be powered by AI by 2021. This is extraordinary! More extraordinary however is that there are few laws or regulations that govern or regulate AI. So, who is leading or controlling this powerful force and what possibly could go wrong? A lot. Join Dr Catriona Wallace as she talks about bad robots and why Ethical AI should be a mandatory framework for all insurance companies and tech vendors.

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M&A: Why Every InsurTech Should Be Considering It
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Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

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Changing Insurance, for Good
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Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

Wednesday, October 21, 2020

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The Great Forms Rewrite
Join Stream
CC
Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

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Redesigning Insurance for Startups
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TH
Travis Hedge
Vouch Insurance, Co-Founder & VP of Biz Dev

Lower risk for the riskiest group! Vouch is fundamentally changing insurance from end-to-end for startups – businesses which tend to grow and change rapidly, creating entirely new risks along the way. Like teenage drivers, today they are all lumped together and penalized for not fitting the mold of what the insurance industry views as “good risk.” Unlike teenage drivers, most founders did not start their company for a joy ride - they are building real businesses for scale. In this talk, Travis Hedge, co-founder of Vouch, will discuss the need for specialized, unique business insurance for startups and how — through dynamic, customer-centric underwriting and a holistic understanding of each startup's needs — Vouch is lowering risk for the world’s most ambitious companies.

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From Payer To Partner: Delivering Digital Health Services That Add Value
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Gordon Watson
AXA, CEO, Asia

The insurance industry’s digitalisation journey has been driven by a desire to better serve customers through integrated channels. The global pandemic has accelerated this shift while bringing health needs to the top of the agenda. Through the development of its digital health concierge Emma, CEO Gordon Watson shares how AXA Asia is accelerating its evolution toward being a partner to customers by expanding access to value-added services.

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The strategic impact of technology at Bupa
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Kevin McLoughlin
MTech Capital, Partner & Co-Founder
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Evelyn Bourke
Bupa, Group CEO

Evelyn Bourke, Group CEO Bupa offers her insightful, candid views on how digital technology is transforming customer engagement at Bupa, the operational areas with the greatest potential for improvement through technology, how she overcame employee unease regarding adoption of technology, and what she has learned from the rise of digital health competitors.  

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All in With Allianz
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
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Oliver Bate
Allianz, CEO

For 130 years Allianz has been giving customers everything they needed to have the courage to go forward. Courage needed especially as the pandemic hit the industry “like a meteorite impact.” according to Oliver Bate. Take a deep dive with Bate, the CEO, as he talks everything from digital transformation, the cosmic impact of COVID-19, what the future holds for insurtechs and how to get millennials interested and excited about a future in insurance. This is an interview not to be missed!

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Building the Foundations of a Digital Health Insurance Ecosystem
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Matt Whittingham
Galen Growth Asia, Global Head of Partnerships
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Fank Desvignes
AXA, Global Head of AXA Next Labs
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Dr. Marco Huesch
Ping An Global Voyager Fund, Managing Director & Chief Medical Officer
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Cole Sirucek
DocDoc, CEO & Co-Founder

For decades for the Health Insurance industry, it's largely been business as normal. In 2020 however, COVID, the entry of technology-led companies, and rapidly changing consumer expectations, are converging and forcing rapid change. Will the Insurers seize this pivotal moment to transform their businesses with digitally lead health tech eco-systems?  Join us for this session, as we discuss the forces at play, the challenges facing the insurance carriers as they seek to digitize the entire customer journey, and the opportunities for a digitally enabled, data-driven health insurance business. Hear from three very different perspectives, including Ping An, whose technology is enabling new insurance business models and experiences, AIA who are driving a transformation agenda across multiple markets, and DocDoc, an AI-driven doctor discovery and telehealth company, whose partnerships with leading insurers gives a unique external perspective.

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ITC Films Feature: Assaf Wand
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Assaf Wand
Hippo, CEO & Co-Founder

Hippo Insurance launched 5 years ago with the deep belief that homeowners deserved better home insurance. They also realized a smarter home is a safer home. For CEO Assaf Wand providing better products, smarter products, easier to use products was great but what was really needed was to build a company that would be there for people when things got hard. He and Hippo have humanized insurance and with an army of ‘Home Pros’ that are there to listen and assist customers - putting the customers needs first. ITC is very proud to spotlight their great work in an ITC Films Feature.

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Leveraging Partnerships To Reach End Users With Life and Health Insurance
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The traditional insurance industry has historically struggled to reach low and mid income segments in emerging markets. A main challenge has been premium collection from the unbanked, when cash is the only viable payment method then products become expensive and unattractive. The landscape is now dramatically changing thanks to rapid growth of mobile money wallets across emerging markets. The new wallets combined with the also rapidly growing smartphone penetration enables innovative new business models including more effective premium collection as well as new ways of doing marketing and customer engagement through digital channels. However, in order to fully capture this digital opportunity an element of human touch will be required.

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Fireside Chat: A New Business Model for a Changing Transportation Industry and Commercial Insurance Industry
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Adam Elster
Majesco, CEO
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Jeremy Johnson
Protective Insurance, CEO
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Manish Shah
Majesco, President and Chief Product Officer

Join Adam Elster – CEO of Majesco, Jeremy Johnson – CEO of Protective Insurance and Manish Shah – President and Chief Product Officer at Majesco to learn what drives the decision to take risk and make real change, what next-generation technologies are crucial in the digital era of insurance, how an ecosystem of value-added services enhance the customer experience and what Leaders need to focus on to lead and respond to an evolving era of change and the future of insurance.   

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Leveraging Partnerships To Reach End Users With Life and Health Insurance
Join Stream

The traditional insurance industry has historically struggled to reach low and mid income segments in emerging markets. A main challenge has been premium collection from the unbanked, when cash is the only viable payment method then products become expensive and unattractive. The landscape is now dramatically changing thanks to rapid growth of mobile money wallets across emerging markets. The new wallets combined with the also rapidly growing smartphone penetration enables innovative new business models including more effective premium collection as well as new ways of doing marketing and customer engagement through digital channels. However, in order to fully capture this digital opportunity an element of human touch will be required.

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It's Time to Co-Create
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Phil Walker
iptiQ Americas, CEO

Customers' expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great leadership, cultural change, and carriers and platforms coming together to create new possibilities. The hot word in the industry is "co-creation"—and now's the time to do it. Join iptiQ Americas to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to "win" and thrive through change.

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Reducing the Cost and Risk of Alzheimer's
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Elli Kaplan
Neurotrack, CEO & Co-Founder

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

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Reducing the Cost and Risk of Alzheimer's
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Elli Kaplan
Neurotrack, CEO & Co-Founder

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

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Next Insurance: What's Next?
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Andrew Rear
Digital Partners, a Munich Re Company, CEO
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Guy Goldstein
Next Insurance, CEO & Co-Founder

Next Insurance started as an agency but what they slowly realized is it’s hard to deliver for the customer and to do it in a profitable way. Too many things they couldn’t influence - couldn’t sell the way they wanted and couldn’t deliver the way they wanted. Fast forward to today where they are fully vertically integrated. Next’s CEO talks about their journey over the last 4 years and why the small things matter and are magical for this unicorn.

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Covid-19 Accelerating the Digital Transformation of Insurance
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Eric Maloney
Blue Prism, Director of Strategy – Advisory Partners

The challenges of Covid-19 increased the value and necessity of embracing digital transformation. Core to that effort, would be to adopt and employ an automation platform that is capable with autonomous automation and human in the loop interaction. Learn 5 key things you need to consider to make sure your business can manage and succeed in an ever changing world.

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Harnessing Data to Drive Personalized Insurance Offerings for SMBs
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Mitch Doust
Cover Genius, COO of the Americas
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Mauricio Comi
Intuit, Head of Small Business Insurance

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

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How To Successfully Launch 40 Products in 6 Countries in Less Than 2 Years?
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Sten Saar
Zego, CEO

Discover the success story behind the partnership of Wakam (ex La Parisienne Assurances), a European B2B digital insurer that creates white label solutions for all types of distributors ; and the London-based insurtech Zego, that provides 21st century insurance solutions for new enterprise. You’ll learn how they launched more than 40 usage-based products in 6 countries in less than 2 years!

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Yay to COVID-19! The Accelerator for Wearables (Biometric) Data Use Cases
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Sally Powell
PAI Health, General Manager

In the first half of 2020, over 30 Million wearables were shipped that help consumers track, monitor and improve their personal health. New deployments and studies during the COVID-19 pandemic will boost the healthcare wearables market (which includes connected blood pressure monitors, continuous glucose monitors, pulse oximeters, and electrocardiogram monitors). This session will provide though-provoking data insights on how COVID-19 is accelerating the use cases of biometric data from wearables within the insurance industry in Asia.

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The Next Generation of Agency Management
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Chad Hawkinson
Vertafore, Chief Product & Data Officer
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James Thom
Vertafore, SVP Corporate Development & Strategy

Learn about the next generation of agency management - hint: it’s not just about having a robust AMS. The team will walk you through the four key areas of critical investment needed to take your agency operations to the next level. Plus, hear about the latest trends and InsurTech solutions shaping our industry. 

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Interactive Insurance by Japanese Insurtech Startup: P2P and Healthtech Insurance
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As a leading full-stack InsurTech company in Japan, justInCase envisions insurance to be interactive amid digital transformation and IoT advancement. Insurance premiums of Interactive insurance are pursued to be no longer static but turning to be more personalized and reasonably priced. In this presentation, justInCase's two flagship products, P2P Cancer Insurance and "Walk Your Way to Health" HealthTech Insurance, are introduced. Both products were firstly released in Japan.

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Drive Growth in a COVID World Through Underwriting Productivity
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Driving profitable growth in an efficient way has always been essential to success in insurance. And with today’s uncertain landscape, alongside one-in-a-decade rating opportunities, it is more important than ever to drive underwriting productivity to succeed. However, existing processes hinder underwriters’ ability to react quickly to such a shift in the context and capture those opportunities. Cytora’s Richard Hartley outlines the action that insurers can take today to drive productivity-led growth, freeing up over 25% of underwriter time and increasing their effectiveness by over 20%.

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Data Data Everywhere! How Are Insurtechs Harnessing the Potential of Data?
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Theresa Blissing
Asia InsurTech Podcast, Founder
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Yashish Dahiya
PolicyBazaar, CEO & Co-Founder

The first wave of InsurTech focused on serving the consumer and providing fast and convenient services by leveraging digital tools. Forward-thinking and adaptive insurtech brands have recognized the potential to leverage rich customer behavior data, opening new possibilities to more effectively manage risk – a step change that is altering relationships between insurers and the online insurance advisors & innovators. This fireside chat focuses on the ways and means for the online insurance space to leverage data to support insurers in their underwriting strategies and improve profitability for the insurer.

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Learn How the Bouchard Region for Marsh & McLennan Agency Finds Success Using Indio
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Michael Furlong
Indio Technologies, CEO & Co-Founder
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Justin Barnaky
Bouchard Insurance, a Marsh & McLennan Agency, Business Insurance Practice Leader

Learn how the Bouchard region for Marsh & McLennan Agency has fully automated their client data capture and application experience for their commercial lines business using Indio. In the words of Justin Barnaky of Bouchard Insurance, "We view Indio as the TurboTax of insurance."

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Ping An’s ‘Ecosystem Approach’ To Insurance
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
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Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

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Insurance Is More Than Just a Product, It's a Lifestyle!
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Muhammad Aminuddin
TPL Insurance, CEO

Retail insurance product penetration in developing countries has been a perpetual challenge ensconced in issues like low disposable income, suboptimal literacy led low product & concept awareness. My talk describes the opportunity landscape for insurance in developing countries in general and Pakistan in specific. We at TPL insurance are transforming the insurance sector in Pakistan given the huge business opportunity using insuretech solutions for wide reaching access and ease of transaction execution, on the principle that insurance solutions are complimentary to end user lifestyles and not “boring” risk mitigation products. Retail sales of financial services via digital is the only way forward !

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Insurtechs: Opportunities Not Threats
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
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Christian Mumenthaler
Swiss Re, Group CEO

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.

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Changing Insurance, for Good
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Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

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Disrupting Insurance As We Know It: VC Perspectives on the Future of Insurtech
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TW
Tiffine Wang
MS&AD Ventures, Partner
JS
Jonathan Soberg
MS&AD Ventures, Managing Partner
KS
Kate Sampson
Anthemis, Managing Director
MN
Martha Notaras
Brewer Lane Ventures, Managing Partner

Join us for a conversation with Insurtech’s top VCs on the latest investment trends in the industry. From data analytics, embedded insurance to new distribution models, what will the future hold? What role does the incumbents play? How will the industry transform as big tech enters the market.

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ITC Class of 2016 Evolution and Lessons Learned
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Robin Roberson
Claim Central, Managing Director - North America

The insurtech community, carriers and ITC class of 2016 members have evolved together over the past 4 years.  During this session, you will hear from alumni of ITC 2016 and former CEO/co-founder of an early entrant into the insurtech space which sold for over 36M.  She will share her journey, lessons learned along the way and provide a sneak  peek into her current insurtech quest, providing a true open marketplace, connecting insurtechs and field services for carriers, TPAs and IA firms of any size.

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Cutting to the Core of Innovation
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Dan White
Ninety, Managing Partner
Sd
Stefaan de Kezel
Ageas, Group Innovation Director
SZ
Steven Zuanella
Generali, Group Chief Digital & Innovation Officer

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

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Continuing To Innovate
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Ilya Bodner
Bold Penguin, CEO & Founder
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Mary Beth Eckert
USAA, CIO, Property & Casualty

Ilya Bodner, CEO and founder of Bold Penguin talks to Mary Beth Eckert CIO of P&C Insurance at USAA about the different ways to continue to innovate.  A newer insurtech like Bold Penguin focusing on the small commercial space in a lot of ways can operate like the teams inside of USAA who are always looking out for the well being of its members through aerial imagery innovation or core system upgrades.

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The Global Launchpad: Why the U.K. has no quarantine for insurance innovation.
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Luisa Barile
Bought By Many, CFO
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Sten Saar
Zego, CEO
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Peter Goodman
Aventus, CEO & Founder
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Richard James
Digital Partners, a Munich Re Company, Commercial Manager

The panel will focus on why the UK is an appealing destination for insurtechs to set up, with panellists referring to their own experience starting their business in the UK, building their product, and then expanding into international markets. This session has the unique aspect of representing companies, across a range of business models, that are all based in the UK and have started from the UK to expand internationally, thereby are able to draw comparisons of the innovation, talent and capacity that is available in the UK enabling it to act as a launchpad into international markets.

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How Insurtechs Build Trust in a Traditional Industry
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Val Yap
PolicyPal, CEO & Founder

With the current protection gap in the ASEAN market, insurtechs have a huge opportunity for growth, changing the saturated traditional industry. Insurtechs can build on the three pillars - providing affordable products, transparency, and compassion for the community - to gain consumers’ trust using a digital platform, and still leverage on agents to provide a hybrid distribution.

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No-Code 101
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In order to remain competitive, financial services and insurance companies need to continuously innovate around customer experience and back office efficiencies. However, due to a variety of constraints, IT organizations struggle to keep pace with the demands of their business lines. Recognizing the severity of the problem, the team at Unqork came together to deliver a platform that would allow these businesses to build enterprise-grade applications quickly and easily without the burden of writing code.

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3 Reasons Why Platform Consolidation Should Be in Your 2020 Budget
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Scott Draeger
Quadient, VP Customer Transformation

Today, it’s tougher than ever to run a communication portfolio. Customers demand that you engage across more channels than ever with instantaneous responses. Rapidly changing data and compliance regulations add cost and complexity to your already strained systems. If that wasn’t enough, Customer Experience teams demand that you improve designs. The world got complicated. The good news, the idea of an omni-channel customer communications strategy, supported by a single solution, is more attainable than you ever thought. Watch Quadient show you how you can retire multiple legacy systems, reduce complexity and save costs with a digital transformation.

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M&A: Why Every InsurTech Should Be Considering It
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Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

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Harnessing Data to Drive Personalized Insurance Offerings for SMBs
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Mitch Doust
Cover Genius, COO of the Americas
MC
Mauricio Comi
Intuit, Head of Small Business Insurance

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

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Disrupting Insurance As We Know It: VC Perspectives on the Future of Insurtech
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TW
Tiffine Wang
MS&AD Ventures, Partner
JS
Jonathan Soberg
MS&AD Ventures, Managing Partner
KS
Kate Sampson
Anthemis, Managing Director
MN
Martha Notaras
Brewer Lane Ventures, Managing Partner

Join us for a conversation with Insurtech’s top VCs on the latest investment trends in the industry. From data analytics, embedded insurance to new distribution models, what will the future hold? What role does the incumbents play? How will the industry transform as big tech enters the market.

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All in With Allianz
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PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
OB
Oliver Bate
Allianz, CEO

For 130 years Allianz has been giving customers everything they needed to have the courage to go forward. Courage needed especially as the pandemic hit the industry “like a meteorite impact.” according to Oliver Bate. Take a deep dive with Bate, the CEO, as he talks everything from digital transformation, the cosmic impact of COVID-19, what the future holds for insurtechs and how to get millennials interested and excited about a future in insurance. This is an interview not to be missed!

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The Last Mile of Life Insurance
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Jay Weintraub
InsureTech Connect, CEO & Co-Founder
CS
Clara Shih
Hearsay Systems, Founder & Executive Chairwoman
AM
Andrew McMahon
Guardian Life, President & CEO-elect

For many the global pandemic brought our mortality to the forefront - hard choices and conversations were had with many seeking out protection for their loved ones. For life insurance companies they were faced with balancing tech efficiency and convenience all while forging deep client relationships with a human-touch. No easy task. Hear how last-mile digital engagement drives both growth and efficiency and what the pandemic has taught these two companies about the importance of human-first digital engagement.

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Selling insurance to the next 3.5 billion people
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Richard Leftley
Micro Insurance Company, Executive Vice President

More than 95% of people in emerging countries still do not have insurance, a huge untapped 3.5bn person market. Reaching these people is a challenge of overcoming consumer apathy through the use of a frictionless customer journey and a B2B partnership approach that leverages on the trust and payment mechanism of telco’s, banks and ride hailing platforms. A leader with over 20 years’ experience, Richard Leftley shares his experience of reaching tens of millions of people with insurance for the first time and what is needed if we are going to reach the next 3.5 billion people.

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Real Examples of the Impact of Digital Transformation & Innovation on Customers
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KV Dipu
Bajaj Allianz General Insurance, President

Real customer impact is use case led rather than technology led. The 5-step approach we take (in that order) is as follows – (a) listen to customers (b) figure out their stated needs as well as their latent needs (c) review the current landscape of systems & processes (d) re-engineer / reconfigure them to meet customers’ needs (e) deploy the right technology stack. And in order to make the impact of digital transformation & innovation on customer experience by the usage of this methodology come alive, here’s a compendium of real examples.

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Contextual Insurance as Customer-Centric Sales Driver
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CM
Christian Macht
Element, CEO

Instead of having to head to an insurer for specific covers, digital insurance solutions can become a contextual offering. When fully utilised, this approach has the potential to support the distribution of the company’s core offering and/or increase the share of wallet. By example of ELEMENT’s partnerships with Vodafone and Volkswagen, Christian Macht showcases two use-cases.

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In the CEO Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
JS
John Schlifske
President & CEO, Chairman

J.D. Power ranks Northwestern Mutual best in client satisfaction among all individual life insurance providers. Northwestern Mutual is committed to past, present and future policy holders and knows that financial security is best achieved through an integrated plan that takes investments and permanent life insurance to create a better outcome. With 32 years at the firm John Schlifske shares lessons learned to help guide this insurance powerhouse and deliver for their customers in today’s unique environment.

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Insurtech in Africa: A View From African Insurtech Founders
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Susan Claire Holliday
IFC, Senior Advisor
AO
Adelaide Odhiambo
Blue Wave, CEO & Founder
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Marnus van Heerden
Pineapple, Co-Founder
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Tunde Salako
Hadiel, CEO

In this session we talk with three African insurtech founders about their business, there challenges and opportunities for insurance in Africa and what other countries can learn from their experience.

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A Better First Notice of Loss Process Using Smart Communications
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Brian Lee
Smart Communications, VP, Technology

In this demo we will walk through a first notice of loss using the Smart Communications platform. With intelligent questioning to collect information, a data integration framework that leverages your existing investments, workflow capabilities allowing you to route the collection of information, and utilizing our enterprise grade document generation, we help you provide an all-around better customer and agent experience while remaining compliant and secure.

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Building the Insurance Company of the Future
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Assaf Wand
Hippo, CEO & Co-Founder
JW
Jay Weintraub
InsureTech Connect, CEO & Co-Founder

Even a few years ago to suggest that an insurance company should do more than be a risk bearing entity would have sounded practically heretical. Today, it is a conversation that is either happening or needs to be happening at almost every insurer. The question isn't one of improving customer service, creating user friendly products, and / or writing better risk. It is asking the question, "Does the insurance company of the future do more than insurance? That question was at the heart of why Hippo began. They have already helped pioneer the idea of being a proactive insurance company. We sit down with Hippo's CEO and Co-Founder Assaf Wand to explore his take on not just evolving the insurance value proposition but the more existential question around does the insurance company of the future do more than insurance.