Channel 3

Monday, October 19, 2020

Ping An’s ‘Ecosystem Approach’ To Insurance
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

Lloyd's of London Transitions From Technology Design To Execution
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Michael Coles
Cedent, Managing Director
Bruce Carnegie-Brown
Lloyd's, Chairman

“You are as young as you feel” says Lloyd’s Chairman Bruce Carnegie-Brown - which is a good line of thinking when you are at the helm of an almost 335 year old company. We sit down and talk about how COVID impacted Lloyd’s operations- the belief that some bespoke transactions will always need to be done in person. Also we dive into Carnegie-Brown’s thinking that today’s specialized product is tomorrow’s commoditized product.

Remote Workforce & Returning to the Office
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Kenneth Saldanha
Accenture, Global Lead - Industry Sector, Insurance
Katherine Lavelle
Accenture, North American Talent & Organization Lead

Join Accenture as they discuss the results of their recent Insurance Return to Work survey where they surveyed 133 Insurance CIO/COO and CHROs or their direct reports. The report shines a light on how insurance executives feel their company was prepared for the shift to remote work, and how they feel about it moving forward, and highlights some key disparities within the C-Suite with the future of remote work and what needs to be done to make it successful.

The Great Forms Rewrite
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Chris Cheatham
Risk Genius, CEO

Hey, innovation person, the world has changed! Insurance Product teams are participating in The Great Forms Rewrite. What is that you may ask?  The Great Forms Rewrite is the process of rewriting and filing insurance forms. COVID exposed major wording issues that need to be cleaned up and Insurance companies have A LOT of forms (to the tune of 50,000!). Not to worry Insurtech tools can help! 

Tuesday, October 20, 2020

It’s a Match: What Happens When a Legacy Brand Meets A Digital Start-up
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Alison O'Hair Arzeno
Assurance, Chief Data Scientist
Charles Lowrey
Prudential, Chairman & CEO

The acquisition of Assurance IQ by Prudential Financial a year ago seemed like an unlikely pairing – but only at a glance. Prudential, a Fortune 50 global financial services firm, was founded as a mutual insurance society in Newark, NJ 145 years ago. Assurance IQ is a Seattle-based start-up founded in 2016 and built in the Cloud. In this session, Charles Lowrey, Chairman and CEO of Prudential, and Allison Arzeno, Chief Data Scientist of Assurance IQ, explain how their companies united around a common mission to bring access to financial services to more people across the socio-economic spectrum and how their juxtaposition creates a powerful match. Scaling a trusted legacy brand and leveraging the power of data science, learn how Prudential and Assurance are breaking down barriers to meet the unmet financial needs of millions of customers.

In the Entrepreneur Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
Shellye Archambeau
MetricStream & Author, Fmr. CEO

She is Unapologetically Ambitious and not afraid to admit it - that also happens to be the title of her new book. Hear how the Shellye Archambeau, former CEO of  MetricStream, a Silicon Valley-based, governance, risk, and compliance software company that enables corporations to improve their business operations through better risk management across the enterprise took risks, broke barriers and created success on her own terms. She will share key takeaways and actions to increase the odds of achieving personal and professional goals.

Next Insurance: What's Next?
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Andrew Rear
Digital Partners, a Munich Re Company, CEO
Guy Goldstein
Next Insurance, CEO & Co-Founder

Next Insurance started as an agency but what they slowly realized is it’s hard to deliver for the customer and to do it in a profitable way. Too many things they couldn’t influence - couldn’t sell the way they wanted and couldn’t deliver the way they wanted. Fast forward to today where they are fully vertically integrated. Next’s CEO talks about their journey over the last 4 years and why the small things matter and are magical for this unicorn.

How Insurtech Is Impacting Complex P&C
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Drew Aldrich
American Family Ventures, Managing Director
Linda Ventresca
AXIS Capital, Chief Strategy Officer
Jay Rajendra
Arch Capital, Chief Strategy and Innovation Officer
Carla Owens
Markel, Chief Digital Officer

Specialty lines - what makes them different? They are low volume and high expertise - a VERY different animal then the rest of insurance. To innovate you’ve got to do it in a complex ecosystem but that doesn’t mean it’s not possible! Specialty tends to take products to market first and is known for creativity for solving people’s problems. It’s an exciting time in this space hear why!

The Shape of Data to Come
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Christopher Longano
Carpe Data, Product Solutions Consultant

Insurance has entered a new era in data where relevant information is growing exponentially and changing constantly, yet it’s often presented in a way that's wholly unusable for most insurance carriers. In this session, explore the forces shaping the commercial insurance industry and how some carriers are embracing new challenges as opportunities for transformation and competitive edge.

Bridging Systems
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Nasser Aftab
Phonexa, Director of Business Development
Tiara Gazarian
Phonexa, VP, Onboarding and Implementation

How well is your marketing performing? Could it be doing better? These are vital questions for insurance companies. While there are various options for measuring performance, no one platform has brought together multiple channels with advanced reporting options quite like Phonexa. In this demo, learn what it means to get visibility over every aspect of your campaigns for calls, web leads, emails, and more. Explore how optimization and analytics features can help you earn more from your efforts and scale your business. See the differentiators that can lead to writing more policies, with this first look at the Phonexa platform.

M&A: Why Every InsurTech Should Be Considering It
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Adrian Jones
SCOR, Deputy CEO P&C Partners

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

Leveraging Artificial Intelligence to Speed Innovation
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Attila Toth, CEO & Founder
Kumar Dhuvur, Founder & Head of Product

Artificial intelligence is at a tipping point. The AI of today is akin to the internet of the 1990s. It will have a massive impact on the way we live, work, and assess risk. For decades, carriers have been leveraging statistical models to understand risk on a regional level. However, that practice is falling short when it comes to managing risk in our rapidly changing world. Artificial Intelligence offers an opportunity to understand risk on the property level, drastically reduce exposure, increase customer satisfaction, and deal with an increasing number of catastrophes. 

Ensuring Insurability: Quantifying Epidemic & Pandemic Risk
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Nita Madhav
Metabiota, CEO

According to the World Economic Forum, epidemics are a top global economic risk and forecasted to cause $570 billion in average annual loss, rivaling climate change. That’s a big statement and a big loss. Enter Metabiota, an epidemic risk modeling company. Hear what’s been lacking when it comes to insurability when it comes to pandemics and what tools are needed. Metabiota believes that scientific knowledge empowers decision-making and it strives to make the world more resilient to epidemics.

Human Centered Design in Life Insurance
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Elizabeth Yenko
New York Life Ventures, VP Innovation

In this presentation, tune in to hear about how Human Centered Design, also known as Design Thinking, can work in an insurance company.  You’ll learn about how to start, how to adjust your program to fit your corporate culture, and different ways in which you can use this approach to help your employees be more innovative and customer-centric.  

Transforming the Insurance Experience for the “Made for Me” Economy
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Adam Edelstein
Munich Re Specialty, COO
Ben Noble
Erie Insurance, VP, Experience
Marty Young
Buckle, Co-Founder
James Carlucci
ValueMomentum, SVP Insurance

The digital economy is a “made for me” economy. Customers are rewarding providers who understand them well and provide experiences, products and services tailored to their needs. In this panel discussion, you will gain perspectives from three leaders who are actively engaged in transforming how value is delivered to the customer. Hear insights on: honing in on the customer needs and the experiences they seek; overcoming cultural challenges of innovation; and harnessing technology to transform how value is delivered to the customer. 

The Human Side to Insurance
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Mee-Jung Jang
InsureTech Connect, President
Michael Jackowski
Duck Creek Technologies, CEO

From IPO to ITC! What an exciting year it’s been for Duck Creek. But it’s less about the ticker price and more about the human element. We dig in with its CEO to talk about the role of insurance in people’s lives. How can insurance help customers recover and rebuild in times of crisis and how can they take on risk to pursue their passions. Duck Creek might be 20 years old but they are just getting started!

Cloud and AI for Insurance – Bringing Value to Carriers and their Customers
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Scott Guthrie
Microsoft, EVP Microsoft Cloud + AI Group

Scott Guthrie, Microsoft’s Executive Vice President of Cloud and AI will share how carriers and their customers are benefiting from Cloud and Artificial Intelligence. Learn how cloud solutions like Microsoft Azure are accelerating and driving digital transformation in the industry. Scott will share real world examples of how leading insurers are modernizing core systems and leveraging AI to delight customers and improve business operations. Scott shares his perspective on how organizations of all sizes will benefit from this innovative technology in the years ahead.

Why Customer Experience Matters at State Farm
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Diane O'Hara
Medallia, VP, Solutions Principals
Jon Farney
State Farm Mutual Automobile Insurance Company, SVP Treasurer & CFO
Fawad Ahmad
State Farm, SVP & Chief Digital Officer - Enterprise Technology

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Listen as State Farm shares why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.

How Insurance Companies Leverage Full-Cycle Automation to Adapt to the New Reality
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Julie Shafiki
Kryon, CMO
Shay Antebi
Kryon, CTO
Thanos Lagios
Allianz, Head of PMO
Shlomi Kot
Ez-ROI, Founder & CEO

In order to navigate through challenges posed by the global crisis, insurance companies are re-evaluating their operating models and reinventing themselves faster than ever before. Robotic Process Automation (RPA) and process discovery technologies are essential to uncovering and implementing faster, more efficient, and more cost-effective ways to optimize productivity. This session will discuss how the current crisis has amplified the demand for automation.

Changing Insurance, for Good
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Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

Wednesday, October 21, 2020

All in With Allianz
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
Oliver Bate
Allianz, CEO

For 130 years Allianz has been giving customers everything they needed to have the courage to go forward. Courage needed especially as the pandemic hit the industry “like a meteorite impact.” according to Oliver Bate. Take a deep dive with Bate, the CEO, as he talks everything from digital transformation, the cosmic impact of COVID-19, what the future holds for insurtechs and how to get millennials interested and excited about a future in insurance. This is an interview not to be missed!

Fireside Chat: A New Business Model for a Changing Transportation Industry and Commercial Insurance Industry
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Adam Elster
Majesco, CEO
Jeremy Johnson
Protective Insurance, CEO
Manish Shah
Majesco, President and Chief Product Officer

Join Adam Elster – CEO of Majesco, Jeremy Johnson – CEO of Protective Insurance and Manish Shah – President and Chief Product Officer at Majesco to learn what drives the decision to take risk and make real change, what next-generation technologies are crucial in the digital era of insurance, how an ecosystem of value-added services enhance the customer experience and what Leaders need to focus on to lead and respond to an evolving era of change and the future of insurance.   

New Normal: Our Digital Path Forward
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Michael Howe
Applied Systems, EVP of Product Management

Join us as Applied’s EVP of Product Management discusses the opportunities for technology to grow the ecosystem of insurance to create unprecedented opportunities as we build our digital path forward. From connected customer experience to a more digital distribution channel, technology stands to create a tighter, more collaborative ecosystem to drive greater productivity and value for all stakeholders of the insurance lifecycle.

How the Right Environment Catalyzes Growth: Pineapple’s Experience in Hartford
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Luke Bronin
City of Hartford, CT, Mayor
Beth Maerz
Travelers, SVP, Customer, Strategy and Innovation
Matthew Elan-Smith
Pineapple, Co-Founder
Douglas Roth
Connecticut Innovations, Managing Director

Over the last three years, Hartford Connecticut’s insurance community has come together to create a great environment for InsurTechs. Partnerships between leading insurance carriers, higher education institutions, and investors, as well as a growing pool of dedicated mentors makes it an ideal spot for growing companies to get the resources they need to succeed. This panel will share more information about how Hartford’s InsurTech ecosystem is evolving, and how startups, carriers, and investors can benefit from working together to achieve their goals.

Innovation & Inclusion
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Kacie Conroy
M3 Insurance, Director of IT
Taruja Deshmukh
Conner Strong & Buckelew, Associate Account Executive
Ellen Willadsen
Holmes Murphy & Associates, CFO

The insurance and insurtech space can feel homogeneous at times. The team at BrokerTech Ventures are making intentional efforts to become a catalyst for change within the insurance industry, in creating an Innovation & Inclusion task-force. Listen to some of these task force founders and industry leaders, ranging in expertise and backgrounds, that break the mold and open our eyes to the many benefits of an increasingly diverse and inclusive industry.

Insurtechs: Opportunities Not Threats
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
Christian Mumenthaler
Swiss Re, Group CEO

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.

Reimagining Insurance Innovation with Insurtechs and the DXC Assure Digital Platform
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Faisal Siddiqi
DXC Technology, Chief Technologist for Innovation and Ecosystems
Joe Benson
DXC Technology, Claims Offering Manager Insurance
Mary Kaye Korzun
DXC Technology, Solution Architect, Insurance Industry Software and Solutions
Phil Karecki
DXC Technology, CTO, Americas Insurance

See innovation in action as we showcase how DXC and our ecosystem developers have joined together to provide next-generation integrated solutions built on the DXC Assure Digital Platform that enable speed to market, better customer engagement, innovation and efficiencies. This session will: demonstrate business solutions that are already helping our customers accelerate the pace of change, highlight our DXC Invitational insurtech challenge winners and show how Ohio Mutual Insurance Group has approached their digital journey to improve claims department efficiencies.

The Future of Life Insurance: Consumers Voice their Demands
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Samantha Chow
EIS, Life, Annuity and Health Market Lead
Joel Yarde
EIS, Technology Marketing Lead
Daniel Deno
PWC, Director

Consumers are changing the way they think about protection products and financial services as a whole. They have different visions of how they want to interact with their life insurance carrier and the types of coverage they feel would give them the most value. Whether that is on-demand, flexible premium, or bundled products, the bigger picture is how carriers prepare for this major shift in consumer demand and preference. How do carriers need to change to meet these needs and what does new technology and integration look like? Join us for a fireside chat with experts in the life insurance industry that focus on operations and strategy, core technology, and integration techniques. All backed by current unique research from both the consumer and carrier perspective, this is a session you won’t want to miss.

The Last Mile of Life Insurance
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Jay Weintraub
InsureTech Connect, CEO & Co-Founder
Clara Shih
Hearsay Systems, Founder & Executive Chairwoman
Andrew McMahon
Guardian Life, President & CEO-elect

For many the global pandemic brought our mortality to the forefront - hard choices and conversations were had with many seeking out protection for their loved ones. For life insurance companies they were faced with balancing tech efficiency and convenience all while forging deep client relationships with a human-touch. No easy task. Hear how last-mile digital engagement drives both growth and efficiency and what the pandemic has taught these two companies about the importance of human-first digital engagement.

In the CEO Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
John Schlifske
President & CEO, Chairman

J.D. Power ranks Northwestern Mutual best in client satisfaction among all individual life insurance providers. Northwestern Mutual is committed to past, present and future policy holders and knows that financial security is best achieved through an integrated plan that takes investments and permanent life insurance to create a better outcome. With 32 years at the firm John Schlifske shares lessons learned to help guide this insurance powerhouse and deliver for their customers in today’s unique environment.

Building the Insurance Company of the Future
Assaf Wand
Hippo, CEO & Co-Founder
Jay Weintraub
InsureTech Connect, CEO & Co-Founder

Even a few years ago to suggest that an insurance company should do more than be a risk bearing entity would have sounded practically heretical. Today, it is a conversation that is either happening or needs to be happening at almost every insurer. The question isn't one of improving customer service, creating user friendly products, and / or writing better risk. It is asking the question, "Does the insurance company of the future do more than insurance? That question was at the heart of why Hippo began. They have already helped pioneer the idea of being a proactive insurance company. We sit down with Hippo's CEO and Co-Founder Assaf Wand to explore his take on not just evolving the insurance value proposition but the more existential question around does the insurance company of the future do more than insurance.