Channel 4

Monday, October 19, 2020

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- EDT
Ping An’s ‘Ecosystem Approach’ To Insurance
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
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Jessica Tan
Ping An, Group Co-CEO

Not everyone is willing to take on a digital-first approach, then again Ping An is not your average insurance company. When your primary business is insurance being able to build a successful ecosystem is no easy task. Insurance companies struggle to get frequent consumer interactions, which are so vital for an ecosystem model to thrive. Ping An has come up with a novel approach to solve this — by not talking about insurance to their consumers. Learn more about their approach from Group Co-CEO, Jessica Tan.

- EDT
Lloyd's of London Transitions From Technology Design To Execution
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Michael Coles
Cedent, Managing Director
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Bruce Carnegie-Brown
Lloyd's, Chairman

“You are as young as you feel” says Lloyd’s Chairman Bruce Carnegie-Brown - which is a good line of thinking when you are at the helm of an almost 335 year old company. We sit down and talk about how COVID impacted Lloyd’s operations- the belief that some bespoke transactions will always need to be done in person. Also we dive into Carnegie-Brown’s thinking that today’s specialized product is tomorrow’s commoditized product.

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Life Insurance Executive Insights: Major Factors Determining PAS Modernization Success Or Failure
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David Nicolai
Equisoft, VP, Insurance Solutions
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Tanya Ho Wai
Oracle, Senior Director, Insurance Products
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Rob McIsaac
Novarica, EVP, Research & Consulting
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Alec Mendez
Equisoft, Sales Consultant, USA

Join experts from Equisoft, Oracle and Novarica as we join forces for this informative session that reveals how industry leaders are successfully approaching modernization. Learn where insurers are in their modernization journey, and transformation strategies that will inspire your own path forward.

EDT (Day 1 of 2)
Why Sell Software When You Can Own Distribution
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Spike Lipkin
CEO & Co-Founder, Newfront

Newfront is the fastest growing insurance brokerage in the nation, combining insurance experts with proprietary technology that makes the insurance process less cumbersome, more transparent, and more effective for its clients and brokers. Spike's presentation will provide an overview of the business and its platform.  

Tuesday, October 20, 2020

EDT (Day 2 of 2)
Why Sell Software When You Can Own Distribution
SL
Spike Lipkin
CEO & Co-Founder, Newfront

Newfront is the fastest growing insurance brokerage in the nation, combining insurance experts with proprietary technology that makes the insurance process less cumbersome, more transparent, and more effective for its clients and brokers. Spike's presentation will provide an overview of the business and its platform.  

- EDT
It’s a Match: What Happens When a Legacy Brand Meets A Digital Start-up
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Alison O'Hair Arzeno
Assurance, Chief Data Scientist
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Charles Lowrey
Prudential, Chairman & CEO

The acquisition of Assurance IQ by Prudential Financial a year ago seemed like an unlikely pairing – but only at a glance. Prudential, a Fortune 50 global financial services firm, was founded as a mutual insurance society in Newark, NJ 145 years ago. Assurance IQ is a Seattle-based start-up founded in 2016 and built in the Cloud. In this session, Charles Lowrey, Chairman and CEO of Prudential, and Allison Arzeno, Chief Data Scientist of Assurance IQ, explain how their companies united around a common mission to bring access to financial services to more people across the socio-economic spectrum and how their juxtaposition creates a powerful match. Scaling a trusted legacy brand and leveraging the power of data science, learn how Prudential and Assurance are breaking down barriers to meet the unmet financial needs of millions of customers.

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In the Entrepreneur Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
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Shellye Archambeau
MetricStream & Author, Fmr. CEO

She is Unapologetically Ambitious and not afraid to admit it - that also happens to be the title of her new book. Hear how the Shellye Archambeau, former CEO of  MetricStream, a Silicon Valley-based, governance, risk, and compliance software company that enables corporations to improve their business operations through better risk management across the enterprise took risks, broke barriers and created success on her own terms. She will share key takeaways and actions to increase the odds of achieving personal and professional goals.

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Transforming Life Insurance to Help Customers Live Longer, Healthier Lives
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Katherine Chiglinsky
Bloomberg News, Reporter
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Brooks Tingle
John Hancock Insurance, CEO & President

This session discussed the impact of COVID-19 on the life insurance industry and the strides John Hancock has made toward digitizing and simplifying the purchasing experience to better serve customers. The discussion will also cover the company’s recently announced venture with Amazon – highlighting the importance of collaborating with innovative tech partners to offer personalized solutions that ultimately help customers live longer, healthier lives.

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CXOs: Providing the Best (Digital) Experience
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Gary Hoberman
Unqork, CEO & Founder
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Lee Ann Murray
ManuLife, CIO Global Wealth & Asset Management Technology
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Bill Zielinski
Travelers, SVP, CIO Personal & International Insurance
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Michele Trogni
Operating Partner, Eldridge Industries

There is no company, no industry that can get away with a bad digital experience. Addressing why digital resilience is a must on our virtual stage are two leaders in the insurance space. Also they will address how admired CXO's are driving the future of tech in their enterprises, and are called out as rare breeds.These titans of the industry are leading the way, while beating out their peers in the market.

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Reducing the Cost and Risk of Alzheimer's
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Elli Kaplan
Neurotrack, CEO & Co-Founder

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

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The Future of Insurance is, Culture?
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Bryan Falchuk
Insurance Evolution Partners, Founder & Managing Partner
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Douglas Dirks
Employers Holdings Inc, CEO & President
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Vern Steiner
California State Compensation Insurance Fund, CEO & President
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Mark Russell
Ohio Mutual Insurance Group, CEO & President

What really defines the future of insurance is not technology ...It’s culture. The values, employee engagement and belief in a path forward that includes leadership being open to change are what separates the future winners from those left behind. Learn the first-hand lessons three carriers have lived to transform their 100-plus-year-old organizations from the CEOs who helped them get there.  

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Innovation From Within: Launching a Startup From Within a Corporate
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Yaron Ben-Zvi
Haven Life, CEO

Launching a startup within a large, corporate insurer can and should be done. Others may say don't bother, but there’s many reasons why you should, including the fact there is a LOT to be learned along the way. One success story that did, shares advice on how to thrive - what to be intentional about, where the collaboration should be and why it pays to start small.

- EDT
Salesforce + Vlocity: A Purpose-Built End-to-End Digital Platform for Insurance
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Kelly Utley
Salesforce, Senior Director Product Marketing Financial Services & Insurance

Salesforce’s strength in front-office CRM applications is now end-to-end with the addition of Vlocity's digital-first, no-code middle-and back-office processes to offer the first and only digital platform purpose-built for Insurance. Kelly Utley, Sr. Director of Insurance Product Marketing at Salesforce, will virtually walk you through the Vlocity + Salesforce Customer 360 for Insurance; her goal to inspire both Carriers and Distributors with a practical demo of how the Salesforce platform + Vlocity can accelerate product innovation, increase success of renewal programs, and automate service and claims experience.

- EDT
Modern Transformation
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
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Andreas Kleiner
American Modern Insurance Group, CEO & President

American Modern is a widely recognized, national leader in the specialty insurance business with experience in the manufactured housing insurance sector, the company delivers specialized products and services for residential property and the recreational market.  Recently they added pet health coverage to their lines of business. We sit down with the CEO to talk about the company’s position as part of Munich Re and how both are utilizing innovation both globally and locally. Specifically we dig into aspects of innovation that have been part of American Modern’s transformation such as telematics, the use of data hunters to ensure data quality, and robotics product automation, among their platform migration and others.

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Why Is Life Insurance So Unloved?
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Jamie Hale
Ladder, CEO & Co-Founder

Life Insurance is love in action. If that’s true then why is it so unloved? It seems the industry has lost the soul of life insurance. Ladder is looking to get back in the life insurance love game! Straight-forward term policies, priced fairly, flexible and entirely digital. Sounds like a dream - alas like anything worthwhile it has had its ups and downs. Learn from them how to win customers, accumulate data to validate its models, unleash growth and bring the love back!

- EDT
Cutting to the Core of Innovation
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Dan White
Ninety, Managing Partner
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Stefaan de Kezel
Ageas, Group Innovation Director
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Steven Zuanella
Generali, Group Chief Digital & Innovation Officer

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

- EDT
Health Insurance During the Pandemic
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Eric Byunn
Centana Growth Partner, Partner
VM
Virgil Miller
Aflac Group, EVP, COO, Aflac U.S.; President
TW
Ty Wooldridge
Aetna Senior Supplemental Insurance, CEO & President

With over 33 million confirmed cases of COVID-19 globally businesses are shutting at record rates and with that economic destruction comes the loss of health benefits. Some experts predict tens of millions of people could lose job-based insurance by the end of the year in the United States alone. Hear from Aetna and Aflac how the pandemic impacted operations as well as sparked innovation and opportunity to provide coverage to those without and improve efficiency.  

- EDT
The Human Side to Insurance
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Mee-Jung Jang
InsureTech Connect, President
MJ
Michael Jackowski
Duck Creek Technologies, CEO

From IPO to ITC! What an exciting year it’s been for Duck Creek. But it’s less about the ticker price and more about the human element. We dig in with its CEO to talk about the role of insurance in people’s lives. How can insurance help customers recover and rebuild in times of crisis and how can they take on risk to pursue their passions. Duck Creek might be 20 years old but they are just getting started!

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Cloud and AI for Insurance – Bringing Value to Carriers and their Customers
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Scott Guthrie
Microsoft, EVP Microsoft Cloud + AI Group

Scott Guthrie, Microsoft’s Executive Vice President of Cloud and AI will share how carriers and their customers are benefiting from Cloud and Artificial Intelligence. Learn how cloud solutions like Microsoft Azure are accelerating and driving digital transformation in the industry. Scott will share real world examples of how leading insurers are modernizing core systems and leveraging AI to delight customers and improve business operations. Scott shares his perspective on how organizations of all sizes will benefit from this innovative technology in the years ahead.

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A Time for Change: Navigating the Future of Risk
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KW
Karen White
RMS, CEO
KD
Kean Driscoll
AIG, Chief Underwritting Officer, Property & Agriculture General Insurance

Our industry is undergoing a period of significant disruption on multiple fronts. We’re experiencing an unparalleled transition period triggered by a rapidly evolving exposure landscape, escalation of extreme catastrophe events, as well as advances in the application of technology and data analytics. This fireside chat will explore today’s dynamic risk landscape, lessons learned from past events, and how the industry can better tackle the future of risk through digital transformation and innovative technology solutions.

- EDT
The New Normal for Insurance
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Guy Fraker
Innovators Edge Advisory, Principal
JV
Jean Vernor
Munich Re America Services, Senior VP
- EDT
Driving Into the Future With New Transportation Solutions
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Sheri Scott
Milliman, Principal & Consulting Actuary
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Rob MacKethan
Lime, VP of Insurance and Risk Management

How existing insurance products don’t provide the coverage needs for emerging market needs like Lime. How Milliman is helping Lime to create innovative insurance solutions for their customers that will drive them into the future.

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Changing Insurance, for Good
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Adrian Gore
Discovery Limited, CEO & Founder

Technologies such as wearables are enabling a new category of insurance that turns the traditional model on its head. By using real-time data on lifestyle behaviors like exercise, nudging and incentivizing healthier choices, and linking this to the price of insurance, a new industry paradigm that makes people healthier is possible. This is even more relevant in a post pandemic world, given the link between COVID-19-related deaths and underlying co-morbidities. Insights from Discovery’s new Resilience Index reveal the importance of incentivizing better health to build resilience against both non-communicable and communicable diseases and help individuals and systems weather shocks, protecting against current and future health impacts.

Wednesday, October 21, 2020

- EDT
All in With Allianz
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PD
Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
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Oliver Bate
Allianz, CEO

For 130 years Allianz has been giving customers everything they needed to have the courage to go forward. Courage needed especially as the pandemic hit the industry “like a meteorite impact.” according to Oliver Bate. Take a deep dive with Bate, the CEO, as he talks everything from digital transformation, the cosmic impact of COVID-19, what the future holds for insurtechs and how to get millennials interested and excited about a future in insurance. This is an interview not to be missed!

- EDT
Fireside Chat: A New Business Model for a Changing Transportation Industry and Commercial Insurance Industry
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Adam Elster
Majesco, CEO
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Jeremy Johnson
Protective Insurance, CEO
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Manish Shah
Majesco, President and Chief Product Officer

Join Adam Elster – CEO of Majesco, Jeremy Johnson – CEO of Protective Insurance and Manish Shah – President and Chief Product Officer at Majesco to learn what drives the decision to take risk and make real change, what next-generation technologies are crucial in the digital era of insurance, how an ecosystem of value-added services enhance the customer experience and what Leaders need to focus on to lead and respond to an evolving era of change and the future of insurance.   

- EDT
Building AI for a Better World
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In this session you will learn about how Claim Genius’s advanced technology can help insurance carriers to instantly assess vehicle claims using artificial intelligence. Using Claim Genius, carriers simply need to upload pictures of damaged vehicles, which our cloud-based systems analyze to determine damaged parts; predict repair, replace, and total loss decisions; and even generate line-by-line repair estimates, reducing the time and cost of processing claims by over 50%.  

- EDT
Who Needs a Local Agent?!
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Jaimie Pickles
Jornaya, GM of Insurance
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Sean Harper
Kin Insurance, CEO & Co-Founder
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Laura Zimmerman
Fidelity Life Association & eFinancial, EVP & CMO
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Tom Lyons
Plymouth Rock Management Company of New Jersey, COO - Direct Response Channel

Most insurance consumers still buy from local agents, but direct-to-consumer (D2C) has steadily gained market share over the past few decades.  In recent years, we've witnessed numerous D2C initiatives launch both as pure start-ups and within well established brands.  Don't miss leaders from the Auto, Home and Life sectors as they discuss why they've bought into D2C and address two fundamental questions:  1) What is changing that is influencing the D2C movement?  2) What will define success for those participating in that space?

- EDT
Inside Insurtech: Q&A with Scott Walchek
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Michael Coles
Cedent, Managing Director
SW
Scott Walchek
Trov, CEO & Founder

Scott was on stage at the first ITC in 2016, at a time when Trov was launching its breakthrough on-demand insurance application. He read from his journal about how “uncertainty was becoming the norm.” He couldn’t have known then how true those words would be as Trov set off on its journey making pivots including moving away from their direct to consumer business and are now B2B. He was open and honest back then and that continues in this conversation. Make sure to watch!

- EDT
The Power of Transformational Thinking
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GM
Greg Murphy
Instanda, EVP – North America

Greg Murphy, EVP for INSTANDA North America, is no stranger to digital transformation. In fact, he began his journey with INSTANDA as a client and experienced the power of INSTANDA's technology - leading him to leave a high-profile strategy role to join the company. He saw that through INSTANDA’s no-code technology, there is no need to embark on multimillion dollar legacy system swap outs to transform the insurance customer experience. You can go from product idea to implementation in weeks, not months or years. Join Greg as he changes the industry by transforming the approach to core systems.  

- EDT
Partnerships: A Great Notion!
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Brett Jurgens
Notion, CEO & Co-Founder
DW
David Wechsler
Insurtech and Innovation, Exec. Director of IoT

What happens when a company that produces smart security systems that empower home and property owners to be proactive in protecting their spaces, people, and most valued possessions teams up with a media and technology company? A great Notion that’s for sure. Come along for the journey of the Comcast Notion partnership- the exciting roadmap and moving beyond pilots!

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Insurtechs: Opportunities Not Threats
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Paul Desmarais III
Portag3 Ventures, Executive Chairman & Co-Founder
CM
Christian Mumenthaler
Swiss Re, Group CEO

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.

- EDT
How to Work Effectively with InsurTechs
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Ian Jeffrey
Breathe Life, CEO & Co-Founder

The InsurTech landscape can be murky and difficult to navigate and this doesn’t stop when you’ve found the right partner. Having now partnered with numerous carriers across North America and heard horror stories of partnerships gone wrong, Breathe Life has pulled together some best practices on what both carriers and InsurTechs can do to ensure that they get the most out of the relationship. This includes red flags that both sides can look out for (hint - these include not being able to see and InsurTechs product and the carrier not being clear about their budget or timeline) and tips for both sides of the table to ensure contract negotiations, implementation, and the long term relationship are risk free and deliver value to everyone.

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Shop Talk: Where the VCs Are Putting Their $
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Victoria Treyger
Felicis Ventures, General Partner & Managing Director
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Charles Birnbaum
Bessemer Venture Partners, Partner
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Alex Niehenke
Scale Venture Partners, Partner
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Zach Bratun-Glennon
Gradient Ventures, Partner

Have you ever wished you were a fly on a wall listening to investors talk among themselves? Hear from world class venture capitalists investing in insurtechs! Have their theses changed during COVID? What types of insurtech startups are they really bullish on and bearish on? What markets do they see the most opportunity? Tune in to hear the answers to these questions and more! 

- EDT
Insurtech Accelerators: Outcomes
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John Jackovin
BrokerTech Ventures Accelerator, Executive Director
AE
Ariel Elizarov
Lazarus, Founder
JD
Joseph D'Souza
ProNavigator, CEO
AM
Allison Martin
UDoTest, CEO & Founder

With tens of thousands of accelerators in the world, how do insurtech specific accelerators stack up? Hear from three different startups all from different insurtech-specific accelerators as they discuss the benefits, differing experiences, and possible drawbacks.

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Impact Insurtech: How Insurtech is Unlocking Financial Health
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Allie Burns
Village Capital, CEO
JT
Jake Tamarkin
Everyday Life, CEO & Co-Founder

Financial health is the ability to save, invest and plan for the future. New technologies and startups are making insurance more affordable, accessible, and customizable than ever – helping insurers reach customers they weren't able to before. This fireside chat will explore the intersection of insurtech and financial health.  

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Pandemic Pivot: How COVID-19 Shaped Montoux’s Story for Good
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Geoff Keast
Montoux, CEO

No event has challenged the insurance industry quite like COVID-19. No business was unaffected, but the challenges and opportunities presented by this new reality varied tremendously. For Montoux, it meant significantly shifting an operating model, reevaluating how to conduct enterprise sales, adjusting product offerings to address new priorities, and launching in a new market just 6 weeks before lockdown (yes, that was tough). Tune in for a candid presentation on the lessons we learned and how the experience of pivoting during a pandemic permanently shaped Montoux’s story.  

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The Last Mile of Life Insurance
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Jay Weintraub
InsureTech Connect, CEO & Co-Founder
CS
Clara Shih
Hearsay Systems, Founder & Executive Chairwoman
AM
Andrew McMahon
Guardian Life, President & CEO-elect

For many the global pandemic brought our mortality to the forefront - hard choices and conversations were had with many seeking out protection for their loved ones. For life insurance companies they were faced with balancing tech efficiency and convenience all while forging deep client relationships with a human-touch. No easy task. Hear how last-mile digital engagement drives both growth and efficiency and what the pandemic has taught these two companies about the importance of human-first digital engagement.

- EDT
In the CEO Seat
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Lisa Pollina
Senior Advisor & Board Member, Northwestern Mutual POEC
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John Schlifske
President & CEO, Chairman

J.D. Power ranks Northwestern Mutual best in client satisfaction among all individual life insurance providers. Northwestern Mutual is committed to past, present and future policy holders and knows that financial security is best achieved through an integrated plan that takes investments and permanent life insurance to create a better outcome. With 32 years at the firm John Schlifske shares lessons learned to help guide this insurance powerhouse and deliver for their customers in today’s unique environment.

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Building the Insurance Company of the Future
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Assaf Wand
Hippo, CEO & Co-Founder
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Jay Weintraub
InsureTech Connect, CEO & Co-Founder

Even a few years ago to suggest that an insurance company should do more than be a risk bearing entity would have sounded practically heretical. Today, it is a conversation that is either happening or needs to be happening at almost every insurer. The question isn't one of improving customer service, creating user friendly products, and / or writing better risk. It is asking the question, "Does the insurance company of the future do more than insurance? That question was at the heart of why Hippo began. They have already helped pioneer the idea of being a proactive insurance company. We sit down with Hippo's CEO and Co-Founder Assaf Wand to explore his take on not just evolving the insurance value proposition but the more existential question around does the insurance company of the future do more than insurance.