ITC Global

Learn how a full European digital insurer, a digitally native insurtech and one of the hottest scale-up bypassed the traditional channels of insurance to protect the GIG economy riders. The panelists will address their respective role in the value chain and explain how they were able to successfully launch the same operation in 7 European countries.

More than 95% of people in emerging countries still do not have insurance, a huge untapped 3.5bn person market. Reaching these people is a challenge of overcoming consumer apathy through the use of a frictionless customer journey and a B2B partnership approach that leverages on the trust and payment mechanism of telco’s, banks and ride hailing platforms. A leader with over 20 years’ experience, Richard Leftley shares his experience of reaching tens of millions of people with insurance for the first time and what is needed if we are going to reach the next 3.5 billion people.

In this session we will discuss how come insurtech capital investments are down if the available market is growing, is there room for innovation, how can startups beat insurance companies or partner with them and the impact of the Israeli ecosystem on the global insurance industry.

See innovation in action as we showcase how DXC and our ecosystem developers have joined together to provide next-generation integrated solutions built on the DXC Assure Digital Platform that enable speed to market, better customer engagement, innovation and efficiencies. This session will: demonstrate business solutions that are already helping our customers accelerate the pace of change, highlight our DXC Invitational insurtech challenge winners and show how Ohio Mutual Insurance Group has approached their digital journey to improve claims department efficiencies.

Innovation is a new idea or process but at the heart of its success is buy-in. If the team can’t get behind it innovation won’t take off. Explore what causes innovation functions to fail in large insurers and what innovation capabilities yield best results in an innovation mix. And especially for 2020, we can’t avoid any impact COVID-19 might have on legacy systems.

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

The challenges of Covid-19 increased the value and necessity of embracing digital transformation. Core to that effort, would be to adopt and employ an automation platform that is capable with autonomous automation and human in the loop interaction. Learn 5 key things you need to consider to make sure your business can manage and succeed in an ever changing world.

In this  session, Mitch Doust, COO of the Americas at Cover Genius and Mauricio Comi, Head of Small Business Insurance at Intuit, will discuss how tech giants and insurtechs can leverage their data to overcome the traditional challenges of insurance distribution. Mitch and Mauricio will also address changes in B2B2C/B distribution and how parametric insurance can build resilient American businesses.

From catastrophic natural events, preparing for the future to living a healthier lifestyle, Insurtech and fintech startups are paving the way to a better and brighter future for humanity. Learn about the latest startups working on transforming the world we live in, making it a better place for us to co exist and thrive.

Join us for a fast moving 30-minute session exploring the vital importance of people in the digital transformation of insurance and learn about the TDI Academy and its plans to help organisations create a digital culture and provide L&D opportunities for the 'vital many'.

There’s a famous quote you’ll see emblazoned on shirts worn by marathon runners: “You don’t have to run fast; you just have to go.” As he helps lead AXA’s transformation to the cloud, Ash Shah, global programs director for AXA Group Operations, would like to do both. For applications that can benefit from “lift and shift,” he’s helping the company move fast to demonstrate the economic benefits of moving to the cloud. But for where cloud matters most in AXA’s journey to become an innovative, customer-centric, technology-led insurer, Ash is quick to point out that AXA is running a marathon. That more meaningful transformation requires more than technology – it requires upskilling your organization, introducing agile methodologies and new target operating models, and focusing constantly on change management, stakeholder engagement, and team motivation to keep the journey going. In a fireside chat moderated by Tony Jacob, global business development lead for insurance at Amazon Web Services, Ash will share his tips for successful cloud transformations, drawing from his experience that targets more than 30,000 servers and 7,000 applications across 62 countries. Ash believes AXA’s experience is already pointing to the cloud becoming part of the core fabric of IT service delivery and how developers will operate in the foreseeable future.

Flood risk is a growing physical and economic challenge across the globe and is a key driver of the widening insurance protection Gap. The UK is no exception, join this expert panel to hear from two of the UKs most innovative insurtechs tackling the problem of flood risk, alongside the Chair of the UKs Environment agency, the agency responsible for the UKs flood response. They explore new innovations, technologies, and approaches to flood risk, the importance of collaboration across the public and private sector, and why the UK is a leading global centre in developing new approaches to flood resilience.

CEO David Knibbe is on a mission to transform NN Group into a ‘customer centric, data-driven company.’ Learn what that means for David, how the company is using AI and data science, operational areas currently getting intense focus, and how NN engages with startups. This is an illuminating session for insurance executives and entrepreneurs looking for insight into how large, multiline carriers are using technology to drive strategic and operational change.  

To win in the “new normal” emerging from COVID-19, Insurers need to accelerate their transformation to become customer-centric and agile organizations. Futurist and Jim Carroll will speak on trends disrupting the Insurance Industry and the need for rapid innovation to meet evolving customer needs. Salesforce Financial Services GM, Rohit Manha, will introduce the new Salesforce + Vlocity solution, which is only end-to-end digital platform purpose-built for Insurance that delivers digital transformation at each step of the full lifecycle spanning front, middle, and back office. Hear from Pacific Life Insurance and Altas Insurance as they discuss changes with their business and showcase how Salesforce + Vlocity has helped them quickly adapt. 

Life insurers have “flipped the script” from focusing on mortality to having a greater emphasis on disease prevention and how consumers can live longer, heathier and financially successful lives. dacadoo CEO Peter Ohnemus and Chubb Chief Digital Officer Sean Ringsted discuss digital transformation, advances in technology and how changing consumer behaviors are driving insurers to reposition life insurance to in a hyper-personalized manner. Leveraging rich data and predictive analytics provided by IoT technology is helping to shift the insurer’s role from a reactive service, to a “predict and prevent” service – finding meaningful ways to engage with consumers that decreases risk and leads to healthier lifestyles. 

Man’s best friend (as well as cats and birds and turtles) need insurance coverage too. And just like their human owners they want simple, easy, customizable insurance. Enter Bought By Many who is at the forefront of fintech innovation in the UK and changing the way pet owners have coverage by tapping into research and the real needs of actual pet owners. The CEO shares perspective on the current landscape and the future of insurance for Fido!

There is no company, no industry that can get away with a bad digital experience. Addressing why digital resilience is a must on our virtual stage are two leaders in the insurance space. Also they will address how admired CXO's are driving the future of tech in their enterprises, and are called out as rare breeds.These titans of the industry are leading the way, while beating out their peers in the market.

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

Hippo Insurance launched 5 years ago with the deep belief that homeowners deserved better home insurance. They also realized a smarter home is a safer home. For CEO Assaf Wand providing better products, smarter products, easier to use products was great but what was really needed was to build a company that would be there for people when things got hard. He and Hippo have humanized insurance and with an army of ‘Home Pros’ that are there to listen and assist customers - putting the customers needs first. ITC is very proud to spotlight their great work in an ITC Films Feature.

You already recognize that the Cloud is driving more intelligence and enablement across insurance processes. And in a post Covid-19 world, the pace of this digital transformation is only accelerating. Join Microsoft to see a showcase of leading insurers from around the world and learn how these innovators are employing Cloud resources, leveraging advances in AI and trusting powerful predictive analytics to delight customers while vastly improving operations. The pace of change is faster than ever. See how the technology leader in infrastructure and expertise can drive digital transformation at the speed of innovation.

The traditional insurance industry has historically struggled to reach low and mid income segments in emerging markets. A main challenge has been premium collection from the unbanked, when cash is the only viable payment method then products become expensive and unattractive. The landscape is now dramatically changing thanks to rapid growth of mobile money wallets across emerging markets. The new wallets combined with the also rapidly growing smartphone penetration enables innovative new business models including more effective premium collection as well as new ways of doing marketing and customer engagement through digital channels. However, in order to fully capture this digital opportunity an element of human touch will be required.

Customers' expectations are changing globally. Being able to continue to meet and exceed what consumers have come to expect will require great leadership, cultural change, and carriers and platforms coming together to create new possibilities. The hot word in the industry is "co-creation"—and now's the time to do it. Join iptiQ Americas to learn how COVID-19 changed what we think of today as a great customer experience, and what the imperatives are for the industry to "win" and thrive through change.

Digital innovation is disrupting the traditional way that cognitive assessment is delivered and measured. With remote, scalable access and robust data capture and analytics, technology can now detect cognitive decline well before it shows up in everyday life. This session will cover how eye-tracking technology, through a mobile device camera and an app, can measure the state of one’s cognitive health and its potential for future decline. This session will also discuss how early detection is key to a personalized and targeted brain health intervention, making  Alzheimer’s prevention possible.

Next Insurance started as an agency but what they slowly realized is it’s hard to deliver for the customer and to do it in a profitable way. Too many things they couldn’t influence - couldn’t sell the way they wanted and couldn’t deliver the way they wanted. Fast forward to today where they are fully vertically integrated. Next’s CEO talks about their journey over the last 4 years and why the small things matter and are magical for this unicorn.

Many insurance companies are looking to reduce expenses and optimize efficiency while improving customer experience. Successful carriers have begun to revolutionize the way they gather, understand and use customer data. But staying ahead of the competition is hardly the only reason to undertake a digital reinvention. The best reason for transformation is your customers. With limited touch points, the importance of gathering valuable experience data in a non-obtrusive manner and combining it with operational data is amplified. A modern digital environment with multiple access points offers convenience, efficiency, and ultimately, more satisfied customers.

Discover the success story behind the partnership of Wakam (ex La Parisienne Assurances), a European B2B digital insurer that creates white label solutions for all types of distributors ; and the London-based insurtech Zego, that provides 21st century insurance solutions for new enterprise. You’ll learn how they launched more than 40 usage-based products in 6 countries in less than 2 years!

Driving profitable growth in an efficient way has always been essential to success in insurance. And with today’s uncertain landscape, alongside one-in-a-decade rating opportunities, it is more important than ever to drive underwriting productivity to succeed. However, existing processes hinder underwriters’ ability to react quickly to such a shift in the context and capture those opportunities. Cytora’s Richard Hartley outlines the action that insurers can take today to drive productivity-led growth, freeing up over 25% of underwriter time and increasing their effectiveness by over 20%.

The processes used by most insurance companies to process customer claims are cumbersome and error-prone, amounting to lost time, money and customer satisfaction. Principal Financial, a Fortune 500 insurer and global investment management leader, is looking to change all that - tapping cutting-edge, Machine Learning-driven automation to stay competitive and unlock the power of adaptive technology in working with Hyperscience. Gain expert perspectives on the future technology landscape, the benefits and limitations of today, and the long-term value of human and machine collaboration across the insurance value chain.

Join us for a conversation with Insurtech’s top VCs on the latest investment trends in the industry. From data analytics, embedded insurance to new distribution models, what will the future hold? What role does the incumbents play? How will the industry transform as big tech enters the market.

CEO David Knibbe is on a mission to transform NN Group into a ‘customer centric, data-driven company.’ Learn what that means for David, how the company is using AI and data science, operational areas currently getting intense focus, and how NN engages with startups. This is an illuminating session for insurance executives and entrepreneurs looking for insight into how large, multiline carriers are using technology to drive strategic and operational change.  

The panel will focus on why the UK is an appealing destination for insurtechs to set up, with panellists referring to their own experience starting their business in the UK, building their product, and then expanding into international markets. This session has the unique aspect of representing companies, across a range of business models, that are all based in the UK and have started from the UK to expand internationally, thereby are able to draw comparisons of the innovation, talent and capacity that is available in the UK enabling it to act as a launchpad into international markets.

The acquisition of Assurance IQ by Prudential Financial a year ago seemed like an unlikely pairing – but only at a glance. Prudential, a Fortune 50 global financial services firm, was founded as a mutual insurance society in Newark, NJ 145 years ago. Assurance IQ is a Seattle-based start-up founded in 2016 and built in the Cloud. In this session, Charles Lowrey, Chairman and CEO of Prudential, and Allison Arzeno, Chief Data Scientist of Assurance IQ, explain how their companies united around a common mission to bring access to financial services to more people across the socio-economic spectrum and how their juxtaposition creates a powerful match. Scaling a trusted legacy brand and leveraging the power of data science, learn how Prudential and Assurance are breaking down barriers to meet the unmet financial needs of millions of customers.

M&A is the last thing on the mind of many early-stage founders.  But most large companies are the product of extensive M&A, often starting with small deals early in their life and getting bigger over time.  Several well-known InsurTechs have already made acquisitions to build their customer base, technical infrastructure, and claims capabilities.  This session will explore why every Board and CEO should discuss M&A – both as acquirers or as sellers.

See how a member of the ITC Class of 2016 is doing 4 years later. With a recent announcement of 300 new jobs coming to Detroit life sure is in the fast lane for auto insurer Clearcover. Hear its CEO tell the story of how Clearcover is the digital carrier for the digital consumer. He will be discussing the following: their technology, mobile app, machine learning and digital car insurance quoting and management process.

Instead of having to head to an insurer for specific covers, digital insurance solutions can become a contextual offering. When fully utilised, this approach has the potential to support the distribution of the company’s core offering and/or increase the share of wallet. By example of ELEMENT’s partnerships with Vodafone and Volkswagen, Christian Macht showcases two use-cases.

In this session we talk with three African insurtech founders about their business, there challenges and opportunities for insurance in Africa and what other countries can learn from their experience.

Swiss Re is a global powerhouse in insurance. It’s mission is to make the world more resilient by helping enable society to thrive and progress by creating new opportunities and solutions. To that end they were one of the first to partner and invest in insurtech and recently made its first investment into an insurance startup in China- participating in Waterdrop’s recent raise noted that this is Swiss Re’s first investment into an insurance startup in China, Hear what technologies Swiss Re’s Group CEO is excited about in this one of a kind fireside chat.