Startup Week Louisville 2021 Startup Week Louisville 2021

Monday, September 20, 2021

CX-Led Growth & Trends; Learnings From Analyzing 4,400 Early Stage Companies
Adam O'Donnell
Adam O'Donnell
Zendesk, VC & Startup Partnerships

We reviewed 4,400 early-stage companies to see how CX tactics/strategies at high-growth companies were different from slower growth startups. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to implement into their CX immediately.