We reviewed 4,400 early-stage companies to see how CX tactics/strategies at high-growth companies were different from slower growth startups. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to implement into their CX immediately.
Startup Week Louisville 2021
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CX-Led Growth & Trends; Learnings From Analyzing 4,400 Early Stage Companies
Adam runs Startup Partnerships for North America at Zendesk. Previously he worked as an investment associate at a Silicon Valley VC (investors in Airbnb, Amplitude, etc.), where we reviewed 2000+ high-growth startups. Before investing, Adam founded 2x B2B SaaS companies (1 exit, 1 failed). Adam lives in San Francisco, and in his free time runs a podcast called TheTop.VC, where he has interviewed VCs from Sequoia, Emergence, 500 Startups, Techstars, and more
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