Twin Cities Startup Week 2021 Twin Cities Startup Week 2021
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Customer Experience (CX) Strategy for Startups


Andrew Boucher
Andrew Boucher Consulting, Principal Consultant

Customer Experience & Startup Consultant - https://www.andrewrboucher.com/


How can startups deliver world-class experiences to their customers while still working to scale and find a foothold? As AI and automation becomes ubiquitous, good brands are using a mix of technology and human touch to help customers succeed, make them happy, encourage referrals, and reduce churn. You don't need expensive tools or large teams to deliver great experiences, though. This talk with show you how with intentionality, planning, hard work, and dedication to the customer across your whole business, your startup can deliver amazing experiences.