Twin Cities Startup Week 2021 Twin Cities Startup Week 2021

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Tuesday, September 21, 2021

What’s Changed? Adjusting to Customer Needs in the New Normal
Jim Handy
Jim Handy
Minneapolis Business Mentors, Mentor, trainer, peer roundtables

As we fully enter post COVID, will there be new normal changes in your customers’ buying expectations? Changes in what they buy, how they buy it, how they prepare to use it, use and finish using your product, how they feel about your product/brand?

Using the Lean Canvas Value Proposition model and reviewing emerging consumer trends, participants will examine their business Value Proposition (customer promise) to learn and address post COVID changes in customer solution needs. Which elements remain valuable, which should be adjust and which should be added to provide maximum customer satisfaction and a competitive edge?