Emamo helps organizations manage their event and membership information. We are data processors, and process information that is provided to us by the event organizers or yourself when you sign up for an account.
1. Collection of Information.
We collect and process personal data from you only for lawful reasons, such as our legitimate interests, your consent, or to fulfill our legal or contractual obligations. We collect and use the following types of data from you:
(a) Personal Account Information. The information that we collect about you includes any information that you choose to provide to us in any form, including but not limited to, through e-mail messages, forms, surveys, or the registration process. This may include your name, physical mailing address, e-mail address, telephone number, and payment or financial information. We also collect information that others choose to provide to us about you, such as when event organizers add your name, company, position, location, photo and biographical information into their event.
How do we collect data? Your personal data is usually gathered from two places:
1) When event organizers invite you to use the Emamo application and pre-fill some data about you including your name, email, company and position.
2) When you create your own account on Emamo and fill out your profile so that other attendees can find you in the directory.
(b) Usage and Services. We collect any files, content and information that you share with us through your use of our Services. We also collect information from and about the devices you use to access our Services such as the dates and times of your visit to our website and use of our Services, IP addresses, the types of browser, operating systems and languages you use, the pages on our website that you visit and the identity of the web page you visited before coming to our website. The device you use to access our Services may also transmit location information to us.
Why do we collect data? The data we collect about your usage, which pages you visit and what devices you are using helps us improve our Services. We can use this information to fix bugs and identify which parts of the Services need to be improved.
2. How We Use Your Information.
We may use your personal data as follows:
Customer Service and Communications. We may use your information in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
Use of and Access to the Services. We will use your data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
Internal Operations. We may use your personal data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our customers and users of the Service, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
Event Organizers. We allow event organizers to use our email tools to contact you regarding your current and past events, so you may receive emails from our system that originate with event organizers and that we send on their behalf. If you registered for an event on the Services, your email address is available to that event organizer. However, organizers may also import the email addresses they have from external sources and send communications through the Services to those email addresses, and we will deliver those communications to those email addresses on the organizer’s behalf. The organizer and not Emamo is responsible for sending these emails. You can opt out of these by contacting us.
3. How Information is Shared.
We may share your personal data with third parties to help us provide the Services and for our internal operations. We may also disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of our Services or our users; or (d) protect our property rights.
We share your personal data with the following third parties:
Facebook: For account creation and social networking. Facebook Connect lets attendees easily create a new account and import their photo and company information. We also use this connection to show them friends that are attending the same event.
Twitter: For social networking. Twitter Connect lets attendees pull in their profile info (location, site, photo) and save time filling out yet another social profile. We also pull their contacts and show them friends that are attending the same event.
LinkedIn: For social networking. LinkedIn Connect lets attendees pull in their profile info (location, site, photo) and save time filling out yet another social profile. We also pull their contacts and show them friends that are attending the same event.
Google LLC (Google Analytics): For tracking analytics and usage. This helps us learn from trends.
Visual Website Optimizer: For A/B testing. We use VWO (Visual Website Optimizer) to improve the effectiveness of our site and application. For example, perhaps removing a field from the signup form will help more people create new event sites.
Hotjar: For tracking how users interact with a page. This helps us improve the user experience and fix bugs.
Amazon Web Services: For hosting and serving files using their content delivery network.
Cloudflare: For hosting and serving files using their content delivery network.
Eventbrite: For integrating Eventbrite events into Emamo, including attendee data and registration info.
Google LLC (Google G-Suite): For team calendars, email, document hosting, conference calls and other business tools to enable communication and collaboration internally.
Papertrail App: For tracking server statistics like loading and response times. This helps us improve our application.
Recurly: For billing. We use Recurly to securely store billing information and charge for both one-time services and recurring charges.
Sendgrid: For email. We use Sendgrid to power all of the emails that Emamo sends out on behalf of our company and the event organizers that use Emamo. They help ensure that organizers are sending email to people that want it, and not spamming them.
SUPPORT & SALES TOOLS
Calendly: For scheduling support and sales calls with potential and current customers.
Front: For support. We use Front to power the chat widgets throughout the application. Attendees and organizers can use these to email or live-chat with our support team. We send additional data into Front, like which plan you have, to help us prioritize messages and improve our application.
Slack: For managing customer support & projects.
Trello: For managing customer support & projects.
Notion: For managing customer support & projects.
Airtable: For managing customer support & projects.
4. International Transfers and Privacy Shield.
Because Emamo and its servers are located in the United States, we necessarily transfer any data that is collected from outside the United States to the United States for processing and storage.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Emamo is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including in order to meet national security or law enforcement requirements.
Pursuant to the Privacy Shield Frameworks, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you outside Privacy Shield principles. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to our contact form. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to our contact form.
Emamo’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Emamo remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Emamo proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, Emamo commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union, UK, and Swiss individuals with Privacy Shield inquiries or complaints should first contact Emamo by this contact form or via post at:
113 Cherry St #31414
Seattle, Washington 98104
Emamo has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at privacyshield.gov/article?id=ANNEX-I-introduction
5. Protection and Storage.
We strive to keep your information secure and use commercially reasonable efforts to ensure that we do so. We have made significant investments in protecting and safeguarding your information. We continuously upgrade and enhance our security measures as new tools, techniques and technology become available. However, we cannot and do not promise, represent, warrant or guaranty that your information or any information about you will not be accessed by third parties or misused by them in spite of our security efforts.
We retain your data and information that you provide (or that is provided about you) in connection with our Services for as long as we need it to provide you the Services.
6. Your Rights Under GDPR
If you live in the EU, European Economic Area (“EEA”), United Kingdom (“UK”) you have certain rights regarding your personal data, including:
- You may request access to your personal data and obtain information about our processing of your personal data, with whom we share your personal data, and your rights.
- You may request that we restrict our processing of your personal data.
- You may object to our processing of your personal data.
- Where we process personal data based on your consent, you may withdraw your consent.
- You may correct personal data that is inaccurate and have incomplete personal data completed.
- You may request that we delete your account and personal data or return or provide a copy of your personal data to you. However, we may retain certain information to comply with our legal obligations, resolve disputes, or enforce our agreements, and there may be some delay in deleting certain data from our servers and back-up storage.
- You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here:
To submit a question or concern about your rights, please contact us.
Exporting Your Data
To request an export of your personal data, please contact us with "GDPR Export" included in the message.
Deleting Your Data
Contact us with the request.
If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. If you live in the EEA, UK, or Switzerland, and you are unsatisfied with our response, you have the right to lodge a complaint regarding your personal data with an applicable supervisory authority.
If we ever send you information by e-mail concerning new products, services or information that you did not expressly request, we will provide you with an e-mail address by which you may request no further notices.
9. Links to Third Party Sites.
10. No Collection of Children’s Personal Information.
Our Services are intended for general audiences and commercial use and are not intended for and may not be used by children under the age of 13, or any higher minimum age in the jurisdiction where the person resides. We do not knowingly collect any personal information from children under the age of 13, or any higher minimum age in the jurisdiction where the person resides, and take reasonable steps to delete any information we believe to be in violation of this provision.
11. Changes and Contact Information.
Last updated on December 3, 2019.
Have questions? Contact us.